Internet keeps disconnecting

[JammyDoger]

Hey,

Yesterday while I was playing WoW I noticed that I started getting a lot of lag. So I investigated what the problem was. It seems that my internet keeps disconnecting then reconnecting every 10-20 seconds. Although MSN and Xfire seem to stay connected WoW will just disconnect totally after about 1 minute of this happening. I am using Virgin Media by the way.

I read another thread stating that your downstream/upstream frequencies should be a certain number. Mine are:

Downstream: 331000000 Hz
Upstream: 18800000 Hz

I'm not totally sure that my upstream is the right one, I can't really remember as I can't find the thread again. I haven't called customer support yet. I've tried powering my PC/Router/Modem down then connecting it all again and tried using the reset button on the back of the modem but the problem still persists. I've never had this problem before until yesterday.

I live in the UK.
Using Windows XP Professional.
My Modem is a Scientific Atlanta EPC2100 and my Router is a Linksys WRT54GS.
I have 2 computers setup on my home network and they both have the same problem.
I'm running ZoneAlarm Free Edition, I have tried disabling it but the problem still occurs.

Here is a traceroute:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Owner>tracert www.bbc.co.uk

Tracing route to www.bbc.net.uk [212.58.253.70]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.1.1
2 9 ms 8 ms 7 ms 10.21.192.1
3 19 ms 7 ms 8 ms gsr01-wa.blueyonder.co.uk [62.31.176.193]
4 9 ms 11 ms 10 ms pc-62-30-254-53-du.blueyonder.co.uk [62.30.254.5
3]
5 13 ms 11 ms 12 ms man-bb-a-ge-130-0.inet.ntl.com [195.182.178.65]

6 16 ms 18 ms 16 ms gfd-bb-b-so-200-0.inet.ntl.com [62.252.192.94]
7 18 ms 20 ms 19 ms redb-ic-1-as0-0.inet.ntl.com [62.253.185.78]
8 22 ms 19 ms 19 ms 212.58.238.189
9 20 ms 17 ms 18 ms 212.58.238.133
10 28 ms 19 ms 20 ms fe0-0.rt0-frontpost.prodgw.bbc.co.uk [212.58.239
.222]
11 20 ms 19 ms 19 ms 212.58.253.70

Trace complete.


I would appreciate any help. Thanks. :)

[Richy99]

try removing the router and see if the problem exists

[JammyDoger]

I've done what you said and the problem is still there but it isn't as bad. Been playing WoW 15mins and haven't disconnected but I have had lag like before. I wonder what it could be? :\

---------- Post added at 15:21 ---------- Previous post was at 14:16 ----------

Anything else I can do to fix it? It keeps happening but not as bad as before.

[BBgamer]

I have this same problem!
I remove the router and plug it back in again, works perfectly after!

[Mick Fisher]

If you suspect that ZA might be a factor, and it has been for lots of people, you need to COMPLETELY UNINSTALL it to see any differences. Disabling it is not enough.

Good luck.

[piggy]

i would also check on the wow forums for best/prefered set up of all the games my lad plays he gives me the most grief about wow

[ckirkby3]

maybe someone has cloned your modem and is running it in the same area, that would cause that

[HAXX888]

maybe someone has cloned your modem and is running it in the same area, that would cause that yes if you have cloners on the same ubr it does that

[Richy99]

so every issue now that involves slow speed is going to be attributed to a cloned modem? :rolleyes:

[HAXX888]

maybe someone has cloned your modem and is running it in the same area, that would cause that

havent i seen you somewhere before?? your name rings a bell. wernt you trying to sell clone 250's on ebay a while back?

[Hugh]

havent i seen you somewhere before?? your name rings a bell. wernt you trying to sell clone 250's on ebay a while back?
This guy is not only a bandwidth (http://www.cableforum.co.uk/board/12/33622750-looks-like-my-modem-has-been-post-34423043.html#post34423043) thief, he appears to be following the same policy with oxygen :D