help

[Barewolf]

can someone give me maybe a proxy or anything im reduced to less than 500kb, you tube vid takes 10 mins to load and im left to monday to be told the same crap.

any help at all please <deleted>. desperate.

[kryogenik]

Try changing your DNS to Open DNS. Worked wonders for me.
Let us know.

http://www.opendns.com/

[MovedGoalPosts]

Moved to Internet Discussion - please try to post in the correct forum areas.

It might also be useful if you post a meaningful title to your threads ;)

[ZebUK]

Try changing your DNS to Open DNS. Worked wonders for me.
Let us know.

http://www.opendns.com/

Nope - no difference here.

[kryogenik]

Nope - no difference here.

Shame.

Forgive me if incorrect - just looking through my subscribed threds.

http://www.cableforum.co.uk/board/12/33619744-webpages-really-slow-but-speed-fine.html

Think that's the one.

Maybe works for some better than others.

[ZebUK]

https://www.cableforum.co.uk/images/local/2007/10/10.png (http://www.speedtest.net)

Thats my speed test results since changing to OpenDNS.

In fact everything is slower even downloading files :(

[kryogenik]

Sorry bud. Works great here, and I'm near (ish) to Carl. It's worth a go.

https://www.cableforum.co.uk/images/local/2007/10/11.png (http://www.speedtest.net)

That'll do for me (4MB).

[ZebUK]

I changed the DNS and set up an account - is that all I need to do?

[kryogenik]

Account?
All I've done is change my DNS server as per https://www.opendns.com/start?device=windows-xp

[ZebUK]

I've changed the DNS entries on the relevant network connection and it's slowed my speed down.

[danielf]

https://www.cableforum.co.uk/images/local/2007/10/10.png (http://www.speedtest.net)

Thats my speed test results since changing to OpenDNS.

In fact everything is slower even downloading files :(

Then surely something else is going on as changing DNS servers won't affect your download speeds?

[ZebUK]

Yes - VM - ***** service.

[projectxy]

Im having the same issue.... 20mb BB <read 1-2mb:> on a good day!!

Im in Hampshire..(Andover to be exact)

Cannot seem to sort the issue out!
:mad:

[smeagoly1]

I had slow download speeds, about 5meg on a 20meg package. I sent tech support an email with my full details. Got no reply but i did seem funny that a week after i sent it i'm getting near max download speeds and no dropping off every 10 mins. It's like being back on my telewest account :)
I get far better reults by contacting a uk based tech support by mail than indian call centre by phone.
What I would put in the mail, are your modem specs, my old surfboard version could not handle the 20megs, was stuck on 2meg. They replaced it within 24 hours, with a new scientific Atlanta version.
Tech support e-mail through the broadband help pages on the VM site.

[ultimate]

Theries, speculations abound in this forum about why the speed is low, have a good read and make up your own mind. Just don;t waste your money phoning tech support, I did, and they say there is nothing wrong with your line or computer, just too many kids coming home from school and using the net.....yeah right

[projectxy]

I agree the Tech Support is well....<insert your own choice of insult>!

Im running one of the new black 250's and have a buffalo WHP-54 router.. and have followed all the optimisation procedures to no avail.... occasionally when downloading it shoots up to 700kbps and then settles to about 190 - 50kbps at this at any time of the day...

My modem config matches the settings for 20mb but where the hell is it?! Im suspecting an oversubscribed UBR but have no proof!

HELP!

[ultimate]

Why I think Tech Support is telling porkies....

This slow down of internet occurred 2 weeks ago, speed was stable like a rock for a number of years, I didn't see no influx of children.

[Barewolf]

I already been warned by the mods for saying things so will have to limit my use of language *Sigh*

Anyway i rang Virgin up last night and had a go at them really big style, i got a call back from them last night and looks like i will be re umburst for 8 weeks of slow broadband. they are also ringing me today to try and resolve the issue but i know its going to be no good so i wrote them a letter which i will send.

October 13th 2007
Account Number -
Dear Sir / Madam,
I am writing to you about a persistent broadband problem which your company has neglected to repair or solve. These problems are quotidian and becoming increasingly stressful to me.
I am required to pay a monthly fee for the XL Broadband package which is £37.00. At this price for myself who is in receipt of medical benefits is exorbitant. I have no issue with paying this amount if the service you state you offer was invariable and consistent, and I am sorry to say but your broadband service is erratic and unstable the majority of the time.
My service became erratic over 6 weeks ago and has remained without change since.
The broadband package clearly states I can receive “Up to 20mb Speed” Yet the speed I am actually getting is 3mb and during the evening hours less than ½ a mb, or 400kb.
I have phoned your Broadband support which I feel is outrageous at 25 pence a minute only to be told it’s a problem with my computer when clearly it is not. I have tried 2 separate computers with the Broadband connection and they both show the same erratic slow behavior. I have also followed your engineer’s advice with no change to my Broadband service.
A field engineer was dispatched to my address and had told me “It must be a problem at our end, just hope it doesn’t change is all I can suggest”. Now this in my opinion hardly the advice I expect to hear from your company when I am paying around £120 a month for services directly to you. A service which is not of acceptable quality, in my eyes.
I rely on my Broadband for my University studies and with talking to family and friends, and I can’t say with any certainty that the service you claim to provide will allow me to continue to do this.
I can only surmise that these problems will continue which has necessitated me to seek an alternative broadband, phone, and TV provider. Unless you resolve the problems my household has to persistently endure.
I understand that during evening hours my broadband speed will drop due to more people using it, I can tolerate this to a point, but the speeds I have been getting I have to object that this is normal and this is not what I am paying for, nor what I intend to continue paying for.
I await your reply and hope you can resolve these issues before I take my custom elsewhere. Please bear in mind I have been very patient with your company so far.
Yours Sincerely,


Mr C A Whittaker

[Mick Fisher]

Nice letter, we can only hope that someone takes the trouble to actually read it.