Idris
18-10-2007, 17:45
Is there a clear method of contacting Virgin Media about an installation date and how long should it take between signing up and receiving this notification?
My sign up was through a sales rep just over 3 weeks ago. I've heard nothing back about an install date since despite receiving a letter with a pin number and Virgin Media taking the £25 installation fee from my account.
As things stand it's proving very difficult to get a clear answer about when the installation date is. The connection was done through a sales rep (a guy came around and took down the details about the cable package that was required and bank details) who stated that the install date should be given a few days later. He seems lost as to why I have not gotten the install date and hasn't managed to provide me with it when it is despite promising to look into it a few times over the past week.
I've attempted to talk to the generic VM support on the phone but they were unable to provide insight. The connection is a special offer, the flat where I'm staying is shared between 3 people so the option of 3 separate 2MB connections was opted for. I signed up a week later than the 2 others (who have successfully gotten an installation), however the presence of them as account holders appears to conflict with the support system being run by VM (so my call to support ended in me being told that there was already an account holder at the address I was giving therefore my installation was physically impossible and was redirected to billing to get my installation fee back).
I'm at a bit of a loss as to why this is becoming so difficult (I don't feel I'm after anything complex or unusual and it's frustrating that all seem unable and unwilling to resolve this).
My sign up was through a sales rep just over 3 weeks ago. I've heard nothing back about an install date since despite receiving a letter with a pin number and Virgin Media taking the £25 installation fee from my account.
As things stand it's proving very difficult to get a clear answer about when the installation date is. The connection was done through a sales rep (a guy came around and took down the details about the cable package that was required and bank details) who stated that the install date should be given a few days later. He seems lost as to why I have not gotten the install date and hasn't managed to provide me with it when it is despite promising to look into it a few times over the past week.
I've attempted to talk to the generic VM support on the phone but they were unable to provide insight. The connection is a special offer, the flat where I'm staying is shared between 3 people so the option of 3 separate 2MB connections was opted for. I signed up a week later than the 2 others (who have successfully gotten an installation), however the presence of them as account holders appears to conflict with the support system being run by VM (so my call to support ended in me being told that there was already an account holder at the address I was giving therefore my installation was physically impossible and was redirected to billing to get my installation fee back).
I'm at a bit of a loss as to why this is becoming so difficult (I don't feel I'm after anything complex or unusual and it's frustrating that all seem unable and unwilling to resolve this).