PeterNI
15-10-2007, 00:15
Hi everyone, new to VM and the forum so excuse the perhaps laborious read...just thught I'd share my not-so-perfect experience so far:
Recently got XL Broadband installed by VM and am pleased with the improvement from my previous 1.5mbps AOL phone line speed! However two things:
The fastest speed I have seen on a download? >>> 280 kb/s ??? Surely should be tonnes more?
Perhaps more of an issue was the man that sold us it (Martin ******) on the phone said that due to us also ordering the VM phone service; (unlimited UK landline calls anytime - hang up after 59 mins and call back) we would also automatically be getting the Size M TV package - I thought no problem, great - but only intended using it for the bedroom as we have SKY as our living room tv source...
Engineers arrive, talk us through the steps to be taken, complete the install and are about to leave - I inquire as to the TV service and the phone - and got politely told accompanied by a bewildered expression "But we've only got one install down here, there's nothing about TV or phone" - so I phone Virgin Media to see if I can contact the man who sold the package: Martin ****** on the number he gave me 01384 867594 . This rings like an ordinary landline for 30 seconds then answering machine with a lady saying "You're through to Virgin Media, unfortunately we cannot take your call right now, please leave your name etc etc" I do this asking if Martin ****** can contact me back directly - he doesn't, this was 4 days ago.
I have tried phoning again and again, got through to a lady saying she would email him personally to alert him to my problem - this also being that I need to keep AOL online until VM sorts the phone package out as my phone line is a package with AOL! I would rather not pay the 2x £40 to to ISP's in one month! So come on VM acquire some customer service!
Peter
:bsmack:
Recently got XL Broadband installed by VM and am pleased with the improvement from my previous 1.5mbps AOL phone line speed! However two things:
The fastest speed I have seen on a download? >>> 280 kb/s ??? Surely should be tonnes more?
Perhaps more of an issue was the man that sold us it (Martin ******) on the phone said that due to us also ordering the VM phone service; (unlimited UK landline calls anytime - hang up after 59 mins and call back) we would also automatically be getting the Size M TV package - I thought no problem, great - but only intended using it for the bedroom as we have SKY as our living room tv source...
Engineers arrive, talk us through the steps to be taken, complete the install and are about to leave - I inquire as to the TV service and the phone - and got politely told accompanied by a bewildered expression "But we've only got one install down here, there's nothing about TV or phone" - so I phone Virgin Media to see if I can contact the man who sold the package: Martin ****** on the number he gave me 01384 867594 . This rings like an ordinary landline for 30 seconds then answering machine with a lady saying "You're through to Virgin Media, unfortunately we cannot take your call right now, please leave your name etc etc" I do this asking if Martin ****** can contact me back directly - he doesn't, this was 4 days ago.
I have tried phoning again and again, got through to a lady saying she would email him personally to alert him to my problem - this also being that I need to keep AOL online until VM sorts the phone package out as my phone line is a package with AOL! I would rather not pay the 2x £40 to to ISP's in one month! So come on VM acquire some customer service!
Peter
:bsmack: