bbr81
13-10-2007, 20:02
A few months back (just before the charge for tech support) I had upgraded my broad band to 10mb/20mb..
For a period of 1 month I got max speeds, then it gradually died after this to a point that I was calling so often that I just complained and demanded to be refunded the difference compared to the 4mb account for the months with poor service.
I couldn't take more problems of the poor cust supoort and getting charged to call them.
Now there is on offer for XL broadband again and was wondering should I upgrade hoping they can provide me with good speeds? (20mbs?)
I live in the bradford area. at the time the area was getting upgraded and some support engineers said that could have been a case for my poor speeds - all upgrades are finished now?
any advice is welcome.
Bob
For a period of 1 month I got max speeds, then it gradually died after this to a point that I was calling so often that I just complained and demanded to be refunded the difference compared to the 4mb account for the months with poor service.
I couldn't take more problems of the poor cust supoort and getting charged to call them.
Now there is on offer for XL broadband again and was wondering should I upgrade hoping they can provide me with good speeds? (20mbs?)
I live in the bradford area. at the time the area was getting upgraded and some support engineers said that could have been a case for my poor speeds - all upgrades are finished now?
any advice is welcome.
Bob