rayd
12-10-2007, 11:29
Before I cancel my Virgin Media broadband before it's even installed ...
What is Error: 611 ?
I was supposed to have broadband installed this afternoon, but a very surly guy called at 8.30 this morning, just as I was about to go out. He did his bit and left the modem connected and the lights lit.
I'm installing it by ethernet via a router. Router is connected to the PC.
I've had no paperwork from VM so I rang customer support and got my PIN and username (my surname in lower case)
I put the CD in the computer and entered details as requested, fine up to the point of choosing a username and password for email account. It offers me a name, which I accept and I put in a password of 6 lowercase letters and a number. It chunters away and comes up with my account - fine to that point.
I then click on NEXT and it trys to reach the registration server but can't, quoting error 611.
Customer services can't/won/t help and I have to ring a premium number.
Premium number 0906 212 1111 doesn't answer!
So, what do I do next? No help from VM, so maybe help from someone here? I tried searching the forums for error 611 but it refuses as 611 doesn't have enough characters.
What does error 611 mean?
username offered in <deleted>@ - which I accepted.
What must the format of the username be? Must is be something.something, or can it be without a full stop? The help box merely says it must be between 6 and 10 characters and doesn't mention the full stop.
Please help before I ring up and cancel - this must be the worst company on earth to be with and I wish I hadn't signed up in the first place. I thought with Richard Branson at the helm it would be OK, but so far it's a disaster.
Ray D
What is Error: 611 ?
I was supposed to have broadband installed this afternoon, but a very surly guy called at 8.30 this morning, just as I was about to go out. He did his bit and left the modem connected and the lights lit.
I'm installing it by ethernet via a router. Router is connected to the PC.
I've had no paperwork from VM so I rang customer support and got my PIN and username (my surname in lower case)
I put the CD in the computer and entered details as requested, fine up to the point of choosing a username and password for email account. It offers me a name, which I accept and I put in a password of 6 lowercase letters and a number. It chunters away and comes up with my account - fine to that point.
I then click on NEXT and it trys to reach the registration server but can't, quoting error 611.
Customer services can't/won/t help and I have to ring a premium number.
Premium number 0906 212 1111 doesn't answer!
So, what do I do next? No help from VM, so maybe help from someone here? I tried searching the forums for error 611 but it refuses as 611 doesn't have enough characters.
What does error 611 mean?
username offered in <deleted>@ - which I accepted.
What must the format of the username be? Must is be something.something, or can it be without a full stop? The help box merely says it must be between 6 and 10 characters and doesn't mention the full stop.
Please help before I ring up and cancel - this must be the worst company on earth to be with and I wish I hadn't signed up in the first place. I thought with Richard Branson at the helm it would be OK, but so far it's a disaster.
Ray D