View Full Version : 250 Ping to rest of the UK?!?!
n0c0ntr0l
07-10-2007, 12:45
IIm on virgin media (bloody hate it) on the 8mb service (NOT CABLE but ADSl) And Today every Uk gaming server I have tried to connect to has had a 190 more ping. WTF is up with that. Anyone know why the pings are so high. Its everything as well. Anyone know why virgin has such awful pings?
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\Shaun>ping www.bbc.co.uk
Pinging www.bbc.net.uk [212.58.224.116] with 32 bytes of data:
Reply from 212.58.224.116: bytes=32 time=16ms TTL=245
Reply from 212.58.224.116: bytes=32 time=27ms TTL=245
Reply from 212.58.224.116: bytes=32 time=16ms TTL=245
Reply from 212.58.224.116: bytes=32 time=14ms TTL=245
Ping statistics for 212.58.224.116:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 14ms, Maximum = 27ms, Average = 18ms
C:\Documents and Settings\Shaun>
Not looking too bad here.
Give us the URL of one of the servers and one of us will test it for you :)
n0c0ntr0l
07-10-2007, 12:58
C:\Documents and Settings\niyi>ping www.bbc.co.uk
Pinging www.bbc.net.uk [212.58.251.202] with 32 bytes of data:
Reply from 212.58.251.202: bytes=32 time=207ms TTL=247
Reply from 212.58.251.202: bytes=32 time=209ms TTL=247
Reply from 212.58.251.202: bytes=32 time=204ms TTL=247
Reply from 212.58.251.202: bytes=32 time=211ms TTL=247
Ping statistics for 212.58.251.202:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 204ms, Maximum = 211ms, Average = 207ms
Want to tell me that there is nothing wrong?!
Want to tell me that there is nothing wrong?!
Not really.
Have you done a tracert to the bbc site to see where the delay is?
C:\Documents and Settings\Shaun>tracert www.bbc.co.uk
Tracing route to www.bbc.net.uk [212.58.226.232]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms
2 10 ms 10 ms 8 ms
3 30 ms 8 ms 8 ms leic-t2cam1-a-ge95.inet.ntl.com [82.3.34.49]
4 9 ms 9 ms 18 ms cpc3-ches1-3-1-cust229.lutn.cable.ntl.com [82.3.
32.229]
5 13 ms 10 ms 50 ms lee-bb-a-so-120-0.inet.ntl.com [213.105.172.17]
6 47 ms 43 ms 27 ms pop-bb-b-so-100-0.inet.ntl.com [62.253.185.238]
7 45 ms 17 ms 27 ms tele-ic-2-as0-0.inet.ntl.com [62.253.184.6]
8 18 ms 23 ms 54 ms ntl-ge2-8.prt0.thdo.bbc.co.uk [212.58.239.217]
9 40 ms 15 ms 27 ms 212.58.238.153
10 15 ms 24 ms 25 ms 212.58.238.161
11 20 ms 17 ms 22 ms 212.58.226.232
Trace complete.
C:\Documents and Settings\Shaun>
That's what I get. :)
n0c0ntr0l
07-10-2007, 13:10
---------- Post added at 12:10 ---------- Previous post was at 12:07 ----------
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\niyi>tracert bbc.co.uk
Tracing route to bbc.co.uk [212.58.224.131]
over a maximum of 30 hops:
1 13 ms 2 ms 2 ms 192.168.1.1
2 198 ms * 207 ms watf-bam-1.inet.ntl.com [194.145.148.xx]
3 193 ms 203 ms 213 ms wtfd-t2core-b-ge-wan63.inet.ntl.com [80.3.1.141]
4 210 ms 207 ms 209 ms pop-bb-b-so-710-0.inet.ntl.com [80.3.1.137]
5 198 ms 223 ms 223 ms tele-ic-2-as0-0.inet.ntl.com [62.253.184.6]
6 205 ms 214 ms 215 ms ntl-ge2-8.prt0.thdo.bbc.co.uk [212.58.239.217]
7 201 ms 207 ms * 212.58.238.153
8 * 195 ms 197 ms rdirwww-vip.thdo.bbc.co.uk [212.58.224.131]
Trace complete.
C:\Documents and Settings\niyi>
And thats what i get. Just because yours is fine doesn't mean that mine is.
---------- Post added at 12:10 ---------- Previous post was at 12:07 ----------
And thats what i get. Just because yours is fine doesn't mean that mine is.
Knock the attitude off - I'm trying to help you here. I was showing you mine so you could compare and work out where the issue is.
Forget it, with an attitude like that you can ask someone else to help.:rolleyes:
n0c0ntr0l
07-10-2007, 13:26
Whoah what attitude. I ain't annoyed at you,I'm annoyed at Vm. I was jsut trying to point out that it may be a problem wiht the exchange server in bracknell. Anyone in bracknell having problems?
I did a tracert to your IP address (which you really should edit out).
>tracert n0c0ntrol
Tracing route to n0c0ntrol over a maximum of 30 hops:
1 1 ms 1 ms 1 ms my router [xxx.xxx.xxx.xxx]
2 9 ms 9 ms 17 ms xx.xxx.xxx.xxxx
3 8 ms 9 ms 10 ms leed-t2cam1-b-ge911.inet.ntl.com [80.0.55.25]
4 29 ms 25 ms 9 ms host80-0-50-146.no-dns-yet.ntli.net [80.0.50.146]
5 10 ms 20 ms 13 ms lee-bb-b-so-020-0.inet.ntl.com [213.105.175.69]
6 9 ms 25 ms 11 ms lee-bb-a-ge-000-0.inet.ntl.com [62.253.187.185]
7 15 ms 15 ms 37 ms pop-bb-b-so-100-0.inet.ntl.com [62.253.185.238]
8 16 ms 16 ms 27 ms wtfd-t2core-b-pos31.inet.ntl.com [80.3.1.138]
9 18 ms 17 ms 15 ms n0c0ntrol [xxx.xxx.xxx.xxx]
Trace complete.
n0c0ntr0l
07-10-2007, 15:43
I would, but my routers pretty secure, and its a static ip anyways.
I would, but my routers pretty secure, and its a static ip anyways.
I've edited your IP out. Generally, regardless of how secure you think you are, it's best not to go out of your way to help people test that.
Also, if someone is trying to help, it's not usually a good idea to give them attitude.
n0c0ntr0l
07-10-2007, 16:09
Anyway's guess this means that for some reason I'm being capped by virgin again. Looks like their Customer Service is about to recieve 1 more angry customer.
Capping wouldn't affect pings. Have you had Virgin get BT to look at your line?
homealone
07-10-2007, 16:23
the 'cap' has nothing to do with pings, the fact you show high pings from your router onwards indicates a local problem, possibly the modem.
Why do you have to be 'angry', when you phone, calm & focused on the problem would get a better response, in my experience ....
n0c0ntr0l
07-10-2007, 17:43
I'll see what I can do. It's a bit strange that pinging me doesn't lead to 220ms whilst me pinging anyone else is around that region. I'll definately get it looked into by BT.
EDIT
Just discovered something very worrying. My router is connecting to a base station in MANCHESTER, and I am in BERKSHIRE. Any ideas whats going on?
n0c0ntr0l
08-10-2007, 21:20
« SpeedGuide.net TCP Analyzer Results »
Tested on: 10.08.2007 16:16
IP address: 82.27.xxx.xx
TCP options string: 020405ac01010402
MSS: 1452
MTU: 1492
TCP Window: 17424 (multiple of MSS)
RWIN Scaling: 0
Unscaled RWIN : 17424
Reccomended RWINs: 63888, 127776, 255552, 511104
BDP limit (200ms): 697kbps (87KBytes/s)
BDP limit (500ms): 279kbps (35KBytes/s)
MTU Discovery: ON
TTL: 114
Timestamps: OFF
SACKs: ON
IP ToS: 00000000 (0)
That any help to anyone, i really cannot fiure out what is wrong.
PaulH225
09-10-2007, 10:05
Just discovered something very worrying. My router is connecting to a base station in MANCHESTER, and I am in BERKSHIRE. Any ideas whats going on?
Looking at the hostnames, it looks like you're hitting the "NTL" network at Watford which is a little closer to you than Manchester. It does look to be an issue between you and the first hop in the "NTL" network, which points to exchange contention/over-subscription (since you're ADSL). Have a look here (http://usertools.plus.net/exchanges/) and check if your exchange has any capacity issues. (I've not used that for over a year since I'm on cable, so I'm not sure how up to date they keep it, if at all).
1 13 ms 2 ms 2 ms 192.168.1.1
2 198 ms * 207 ms watf-bam-1.inet.ntl.com [194.145.148.xx]
Your problem starts from your own router mate. It's connecting rather sluggishly to the exchange near you, which could indeed mean either that your router is configured drastically wrong, or that the exchange is dead, or your line is bad quality. Gimme a min to check something...
EDIT:
Okay,. ran virtually the same test as you, while mine is configured for 20Mb ADSL, well, 16Mb, going upto 24... But still, look at my values and compare them to yours... (Oh, and this is the highest MTU i can run without fragmented packets... So that's nothig to worry about)
TCP options string = 020405850103030401010402
MTU = 1453
MTU is not fully optimized for broadband. Consider increasing your MTU to 1500 for better throughput. If you are using a router, it could be limiting your MTU regardless of Registry settings.
MSS = 1413
MSS is not optimized for broadband. Consider increasing your MTU value.
Default TCP Receive Window (RWIN) = 1039968
RWIN Scaling (RFC1323) = 4 bits (scale factor of 8)
Unscaled TCP Receive Window = 64998
RWIN is a multiple of MSS
Other RWIN values that might work well with your current MTU/MSS:
519984 (MSS x 46 * scale factor of 8)
259992 (MSS x 46 * scale factor of 4)
129996 (MSS x 46 * scale factor of 2)
64998 (MSS x 46)
bandwidth * delay product (Note this is not a speed test):
Your TCP Window limits you to: 41599 kbps (5200 KBytes/s) @ 200ms
Your TCP Window limits you to: 16639 kbps (2080 KBytes/s) @ 500ms
MTU Discovery (RFC1191) = ON
Time to live left = 40 hops
TTL value is ok.
Timestamps (RFC1323) = OFF
Selective Acknowledgements (RFC2018) = ON
IP type of service field (RFC1349) = 00000000 (0)
Has it improved yet?
I just ran a tracert to your IP address, and here are the results -
Tracing route to your-router.ntl.com [1xx.xx5.xx8.x6] over a maximum of 30 hops:
1 1 ms 1 ms 1 ms my-router [192.168.11.1]
2 9 ms 7 ms 16 ms 10.xxx.xxx.xxx
3 9 ms 11 ms 8 ms leed-t2cam1-b-ge911.inet.ntl.com [80.0.55.25]
4 9 ms 8 ms 11 ms host80-0-50-146.no-dns-yet.ntli.net [80.0.50.146
]
5 10 ms 9 ms 9 ms lee-bb-b-so-020-0.inet.ntl.com [213.105.175.69]
6 10 ms 9 ms 24 ms lee-bb-a-ge-000-0.inet.ntl.com [62.253.187.185]
7 17 ms 15 ms 15 ms pop-bb-b-so-100-0.inet.ntl.com [62.253.185.238]
8 16 ms 14 ms 23 ms wtfd-t2core-b-pos31.inet.ntl.com [80.3.1.138]
9 18 ms 22 ms 16 ms your-router.ntl.com [1xx.xx5.xx8.x6]
Trace complete.
n0c0ntr0l
09-10-2007, 21:14
Its still hasn't improved. i beginning to think that it might be dodgy wiring. I'll look into it some more, but is the first hop the actual Ip address of my router because the ip tests always say otherwise.
What do you get on a tracert if you take the router out of the equation (link direct to the Modem/STB)?
n0c0ntr0l
09-10-2007, 21:22
Bit unclear, do i plug the modem straight into the pc? if so how do i connect? Is it plug and play.
Power off the PC and the modem.
Connect the modem and the PC.
Power up the modem, let the lights settle down.
Power up the PC.
That should be it.
Then try a tracert.
n0c0ntr0l
09-10-2007, 21:40
There is no modem, its just a a cable connected to the telephone box, this cable the goes through some sort of contraption, one with a modem like cable (that my modem on the pc does not notice) and one for the telephone. When plugged in it does not detect it, on all three pcs.
EDIt
look at this. Straight from Virgin:
Change Request Number 70657
Start Time 09/10/2007 00:01
End Time 09/10/2007 04:01
Description of Change Network Maintenance in Reading
Customers Affected Broadband and Dialup
Posted By Lucy Munford
Posted On 27/09/2007 09:39
Detailed Description
Our engineers will be undertaking maintenance work in the Reading area.
Customer Impact
The work will result in a loss of services for our broadband customers between the hours of 12am and 4am.This work will also affect any Video on Demand purchases during these times.For those customers who are aware of which one of our uBRs (routers) they connect to, this will affect customers on UBR1, 13 and 9 in Reading.Virgin Media apologises for any inconvenience caused.
And aslo worth noting. I chose a second router and got the same ping times.
Hey, just signed up to the forums...googled ping problem with virgin net. My line got upgraded to 8mb 2 days ago since then i cant play any game. 250 ping*...before on my 1mb connection i had a ping of 15-20. This is so stupid, they keep blaming it on my broadband extension wire!?!?
n0c0ntr0l
10-10-2007, 06:47
Well, tonight after the maintenace... I CAN GAME AGAIN. the pings have come straight back down.
Glad your problem was solved.
Well, tonight after the maintenace... I CAN GAME AGAIN. the pings have come straight back down.
Same here. CS:S here i come! Haven't disconnected in 12hrs...*touch wood* it stays like this.
I get the same problems, I'm migrating in two days, I'm sick of this crappy service.
yeh im gona change soon. I rang them up and the guy was pretty honest...said he cant do anything about it...'****' service on the ADSL max. Only way to fix it is by going back to the 2mb...or changing ISP.
n0c0ntr0l
10-10-2007, 22:48
Problem is back. COnnecting to manchester again. In the mornin i was connected to reading. Looks like an oversubscription problem
Power off the PC and the modem.
Connect the modem and the PC.
Power up the modem, let the lights settle down.
Power up the PC.
That should be it.
Then try a tracert.
If it's like most ADSL services it'll be a combined router and modem. :)
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