zigge
28-09-2007, 19:22
ok, i've been a subscriber to ntl (now Virgin, of course) for many years and still have the original Terayon modem I received from them many years ago. [edit: i'm in the cambridgeshire area - ex-cambridgecable customer]
Just recently, my connection has been somewhat flaky - at it's worst, every minute I get a 30-60second 'pause' (usually resulting in a time-out or disconnect to whatever gameserver I'm connected to at the time). At its best, I can get 5-10mins before this happens. It's making the connection unusable really, and reminds of my old dial-up days! During these 'pauses', my modems 'cable' light is usually on, though occasionally i can see it flashing quickly. All other lights are on as they should be. My current guess is that the either the modem is dieing or the cable line/connection is dodgy.
For extra info, the modem is connected to a Linksys router which controls my network.
I spoke to the virgin tech people (in india, i'm guessing) and they are sending out an engineer in two weeks. I am wondering:
1) whether the engineer will still examine my setup, given that it's not hard-wired into a PC.
2) is this likely to be a modem issue, and if so, could I buy a new modem and connect it all up? I realise you have to register the MAC address with virgin - is this the pain-in-the-**** I expect it to be? [also, some recommendations as to which modem to buy would be appreciated!]
3) any advice as to what I can do, try etc would be greatly appreciated.
thanks, in advance, for any replies/advice...
Just recently, my connection has been somewhat flaky - at it's worst, every minute I get a 30-60second 'pause' (usually resulting in a time-out or disconnect to whatever gameserver I'm connected to at the time). At its best, I can get 5-10mins before this happens. It's making the connection unusable really, and reminds of my old dial-up days! During these 'pauses', my modems 'cable' light is usually on, though occasionally i can see it flashing quickly. All other lights are on as they should be. My current guess is that the either the modem is dieing or the cable line/connection is dodgy.
For extra info, the modem is connected to a Linksys router which controls my network.
I spoke to the virgin tech people (in india, i'm guessing) and they are sending out an engineer in two weeks. I am wondering:
1) whether the engineer will still examine my setup, given that it's not hard-wired into a PC.
2) is this likely to be a modem issue, and if so, could I buy a new modem and connect it all up? I realise you have to register the MAC address with virgin - is this the pain-in-the-**** I expect it to be? [also, some recommendations as to which modem to buy would be appreciated!]
3) any advice as to what I can do, try etc would be greatly appreciated.
thanks, in advance, for any replies/advice...