View Full Version : Service interruptions, Ashton under Lyne (Oldham)
On three consecutive days now, I've had unexplained interruptions to my internet and TV service (phone has been ok). The first was Thursday, mid-evening for about two hours, the second was Friday afternoon for five or six hours, and the last was tonight (Sat night/Sun morning) for about ninety mins.
Rebooting the modem doesn't help; I just drum my fingers on the desk until the connection returns of its own accord :confused:
VM's Customer Service or the recorded message don't report any faults in my postcode area (OL6). Anyone else suffering or know what's going on??
slowcoach
23-09-2007, 12:43
Could be they are sorting the system in order to accommodate all the new customers signing up for the £4.95 2Meg service and free TV with phone service. I had 2 flyers from VM yesterday.
Whatever, you can bet you will be screwed with a poorer service in the end.
Could be they are sorting the system in order to accommodate all the new customers signing up for the £4.95 2Meg service and free TV with phone service. I had 2 flyers from VM yesterday.
Whatever, you can bet you will be screwed with a poorer service in the end.
Hmm, well if that is the case they would or should let us know there will be outages, eh?
Oh and guess what... There's been no TV or internet for a couple of hours this afternoon too! :mad::td:
Cobbydaler
23-09-2007, 19:26
It's been fine here in OL7...
slowcoach
23-09-2007, 20:09
Probably your turn next, :p: then mine OL8 :erm:
slowcoach
23-09-2007, 20:21
Get in the queue!
Same here in NN3.
I am getting pretty sick of it now. Since getting 20Mb I have had the same problems as described above.
It is really annoying that they pretend like there are no issues, no doubt they want to make money out of us by getting us to call the premium rate number. :mad:
bah. i think my net's already started to play up. looks like i'll have to call in tommorow, with a 1.00000000000001% chance of getting through to the uk call center. lol
blackbob
23-09-2007, 21:09
I'm in middleton M24 and for the last ten weeks we have had loss of tv and bb at least once a week ,usually for a few hours but last time for three days when we phone to report we are told it will need an engineer to visit but phone back later and it has become an area fault ,same tale every time
Are there any VM employees on this forum who could shed some light?
I've recently been considering buying a large HD telly and then switching my TV service to SKY as they carry more HD programming, so this crap situation with VM isn't helping to convince me to stay.
On three consecutive days now, I've had unexplained interruptions to my internet and TV service (phone has been ok). The first was Thursday, mid-evening for about two hours, the second was Friday afternoon for five or six hours, and the last was tonight (Sat night/Sun morning) for about ninety mins.
Rebooting the modem doesn't help; I just drum my fingers on the desk until the connection returns of its own accord :confused:
VM's Customer Service or the recorded message don't report any faults in my postcode area (OL6). Anyone else suffering or know what's going on??
There have been issues affecting OL6 just found this via virginmedia.announce newsgroup.
Name : Terry Glenning, Outage Surveillence Team
Ticket Number : 558852
Estimated Resolution : 8 HOURS
Status : Closed
Priority : P2
Services Affected: Broadband Internet, Digital TV
Description :
Customers in the OL6 & SK15 areas may currently be
experiencing a loss of their Virgin Media
services. This will include broadband Internet
access and digital TV . Our engineers are now
investigating this issue.
bah. i think my net's already started to play up. looks like i'll have to call in tommorow, with a 1.00000000000001% chance of getting through to the uk call center. lol
Eh up, they're not bad odds really! (just kidding)
Ours hasn't been too bad in OL10. When we do have problems, its not a good time to phone them, and when I am able to phone VM up, its working fine... go figure!
Hey Skids one for you
Raised : 24 Sep, 2007 13:01
Name : Terry Maddock, Outage Surveillence Team
Ticket Number : 553646
Estimated Resolution : 8hrs
Status : Opened
Priority : P2
Services Affected: Broadband Internet
Description :
Broadband customers in the NN3 area may currently
be experiencing loss of connection to the
Internet. Our engineers are investigating this
issue.
Virgin Media apologise for any inconvenience
caused.
- Virgin Media Technical Support
Ah, thank-you for that, Mr. X.
I wish VM would keep us and their customer service staff better informed!
Skids is gonna be pleased to. LOL
Skids is gonna be pleased to. LOL
It will be interesting to see if they do still send the engineer out to me then that is booked for tomorrow.
Thanks for the info
And one for Blackbob.......................................... .........
Raised : 23 Sep, 2007 21:04
Name : Richard Harrington, Outage Surveillance Team
Ticket Number : 559717
Estimated Resolution : 8 hours
Status : Closed
Priority : P2
Services Affected: Broadband Internet, Analogue TV, Digital TV
Description :
Customers in the M24 post code area may currently
be experiencing a loss of their Virgin Media
services. This will include broadband Internet
access, digital TV and analogue TV. Our engineers
are now investigating this issue.
Virgin Media apologise for any inconvenience
caused.
- Virgin Media Technical Support
Updates:
--------
Date : 24 Sep, 2007 17:31
Name : Richard Harrington
Estimated Resolution : 8 hours
Status : Closed
Description :
We have been advised by our engineers that this
fault is now resolved. The cause of the fault was
a faulty power supply unit, which has now been
replaced.
- Virgin Media Technical Support
Right who's next for shaving.
Speeds of 130k on a 20meg line this morning OL8 and i have seriously had enough and im not sure when my half price deal is up that i will bother staying this time :mad:
slowcoach
25-09-2007, 12:07
I was struggling to get 1Meg yesterday until 11pm but web pages were loading faster than I have ever had with cable.
Back to 16-17 Meg this morning which means I will probably be OK for 2 or 3 days, that seems to be the pattern.
blackbob
25-09-2007, 12:41
Thank you very much for the info Mr X ,strangely though this latest outage did not affect us at all and the previous one which lasted three days did not affect my cousin who lives thirty yards away on the same street
Oh the joys of technology
My guess is your cousin is on a differrent UBR than yourself.
blackbob
25-09-2007, 17:16
Time to display my ignorance ,how do you discover your UBR?
Here you go http://tools.virginmedia.com/ scroll down on the page under Your Access Info it'll give you your IP address and then the UBR. its looks some thing like ubr10blac etc.
blackbob
25-09-2007, 17:40
Thank you very much it seems i am on cpc2-oldh2-0-0
You'll sleep a lot better tonight for knowing that.Your mind is now at ease.
blackbob
25-09-2007, 17:55
I will in deed i will sleep the sleep of the righteous (and the technically inept)
There have been issues affecting OL6 just found this via virginmedia.announce newsgroup.
Name : Terry Glenning, Outage Surveillence Team
Ticket Number : 558852
Estimated Resolution : 8 HOURS
Status : Closed
Priority : P2
Services Affected: Broadband Internet, Digital TV
Description :
Customers in the OL6 & SK15 areas may currently be
experiencing a loss of their Virgin Media
services. This will include broadband Internet
access and digital TV . Our engineers are now
investigating this issue.
Status closed huh?? The same fault happened today! Two hour outage of broadband and TV, late morning, early afternoon :mad:
Just found this looks like its been reopened..........
Raised : 25 Sep, 2007 11:25
Name : Paul Clark, Outage Surveillance Team
Ticket Number : 560971
Estimated Resolution : 8 Hours
Status : Opened
Priority : P2
Services Affected: Broadband Internet, Digital TV
Description :
Customers in the OL6 area of Ashton-Under-Lyne
may currently be experiencing a loss of their
digital services. This will include broadband
Internet and digital TV. Our engineers are
currently investigating this issue. Virgin Media
would like to apologise for any inconvenience
caused. Virgin Media Technical Support
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