dudedude
03-09-2007, 14:55
I have recently signed up to Virgin, about 3 weeks as a customer.
This is in an existing cabled house.
I have found
* only one cable point works for the modem, the other one connects but internet does not work
* upstream power levels consistently high, 57.5 to 58.6
Had one complete loss of service about a week ago (including TV - this was an area-wide issue), while last night my modem stopped working.
The problem experienced was the modem crashing (no route to host on ping) after connecting to Web interface and navigating a few links. Switching modems gave similar problems - connected to internet, can ping, but cannot get any HTTP traffic.
It's now working (wasn't working this morning though), but I don't think it's really acceptable, and I don't want to be wasting an hour regularly because of these problems.
I would like to contact technical support to address the power level issue, because I am concerned that I will have ongoing problems otherwise.
Is it possible to get them out specifically to address this issue? I have no desire to spend hours on phone to premium rate Indian call centre going through a script that advises me to reboot my PC, unplug my modem.
Simply: power levels high, please send engineer.
This is in an existing cabled house.
I have found
* only one cable point works for the modem, the other one connects but internet does not work
* upstream power levels consistently high, 57.5 to 58.6
Had one complete loss of service about a week ago (including TV - this was an area-wide issue), while last night my modem stopped working.
The problem experienced was the modem crashing (no route to host on ping) after connecting to Web interface and navigating a few links. Switching modems gave similar problems - connected to internet, can ping, but cannot get any HTTP traffic.
It's now working (wasn't working this morning though), but I don't think it's really acceptable, and I don't want to be wasting an hour regularly because of these problems.
I would like to contact technical support to address the power level issue, because I am concerned that I will have ongoing problems otherwise.
Is it possible to get them out specifically to address this issue? I have no desire to spend hours on phone to premium rate Indian call centre going through a script that advises me to reboot my PC, unplug my modem.
Simply: power levels high, please send engineer.