Why god why??? [Archive]

pulli23

23-08-2007, 20:39

I know there are numerous thread about speed isues, but this is my first day with virgin 20mb cable xl package.

I am only getting 1.7mb that is way below the required speed. Is theer anywhere to check online that i am on xl package not on the small, perhaps they got it mixed up???

I am angry on my first day:mad:

LaineY

23-08-2007, 20:48

1.7mb ?

if thats download speed thats about 17 mb ur getting
remember its an "UP TO" service. You may find an improvement after the traffic management hours..

on 20MB con with Vmedia you are expecting around 2.0 to 2.3mb

piggy

23-08-2007, 20:56

pulli23

23-08-2007, 20:57

nope its not 17 it is 1.7

Agent47

23-08-2007, 21:01

nope its not 17 it is 1.7

pal go here and do a speed test

http://homepage.ntlworld.com/r.monks/speedtest/

pulli23

23-08-2007, 21:13

pal go here and do a speed test

http://homepage.ntlworld.com/r.monks/speedtest/

yes did that, now i get a slightly higher speed of 1.9MBit

I went on to the broadband extras page of virgin, where you can download free musoic and stuff, when i log in and for eg, click on a song i t automatically directs me to the , what is extras site. I think i may have been put on the wrong package, but on the bill it says XL, arghhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh

Agent47

23-08-2007, 21:19

yes did that, now i get a slightly higher speed of 1.9MBit

is there anyway to find out online that u r actually on the xl package just incase

http://192.168.100.1/

username and password are root

go to operation config and you will get Maximum Downstream Data Rate and Maximum Upstream Data Rate

Post the numbers.

pulli23

23-08-2007, 21:27

http://192.168.100.1/

username and password are root

go to operation config and you will get Maximum Downstream Data Rate and Maximum Upstream Data Rate

Post the numbers.

Maximum Downstream Data Rate : 2048000
Maximum Upstream Data Rate : 200000
Maximum Upstream Channel Burst : 1600

Also i checked my account details online and i am on the mediam package, when we told them specifically to be on the xl i am ****ed

AntiSilence

23-08-2007, 21:31

Try unplugging the power cable from the modem for a few seconds.

Agent47

23-08-2007, 21:33

Maximum Downstream Data Rate : 2048000
Maximum Upstream Data Rate : 200000
Maximum Upstream Channel Burst : 1600

Also i checked my account details online and i am on the mediam package, when we told them specifically to be on the xl i am ****ed

Pal you are on 2mbs not 20mbs, if you were on 20mbs your data would be

Maximum Downstream Data Rate : 20480000
Maximum Upstream Data Rate : 768000

Power off cable modem for 5 mins then turn back on

pulli23

23-08-2007, 21:52

Pal you are on 2mbs not 20mbs, if you were on 20mbs your data would be

Maximum Downstream Data Rate : 20480000
Maximum Upstream Data Rate : 768000

Power off cable modem for 5 mins then turn back on

i am on 20 now, i just upgraded, my speed is now varying form 4 to 7, is this normal, i thoght traffic mangement only applied for heavy downloaders

Hugh

23-08-2007, 21:57

i am on 20 now, i just upgraded, my speed is now varying form 4 to 7, is this normal, i thoght traffic mangement only applied for heavy downloaders
How are you getting that figure - have you tried a download from http://gamefiles.virginmedia.com/blueyondergames/

Agent47

23-08-2007, 22:08

i am on 20 now, i just upgraded, my speed is now varying form 4 to 7, is this normal, i thoght traffic mangement only applied for heavy downloaders

well with the service from VM at them moment yes its normal :D, but really you should be getting 2.0 to 2.3meg per second i.e. 2000k to 2300k.

AntiSilence

23-08-2007, 22:13

I just downloaded the new Medal of honour demo from here http://videogames.yahoo.com/pc/medal...ne/file-527439 and it was downloading at about 2.1Mb/s which is nice :)

Agent47

23-08-2007, 22:16

I just downloaded the new Medal of honour demo from here http://videogames.yahoo.com/pc/medal...ne/file-527439 and it was downloading at about 2.1Mb/s which is nice :)

Lucky for you currently im getting 154k, so it will take two hours 40mins to download.

AntiSilence

23-08-2007, 22:18

Lucky for you currently im getting 154k, so it will take two hours 40mins to download.

Yeah, that's no so good :(

Agent47

23-08-2007, 22:21

Yeah, that's no so good :(

well according to VM my model signal levels are gubbed, so I have an engineer coming out next week.

if that does not fix the problem then I think it time to say nite nite to VM.

xpod

23-08-2007, 22:39

Lucky for you currently im getting 154k, so it will take two hours 40mins to download.

Well, i suppose we`re a wee bit faster than some this evening.....
Only one and a half hours here;)

Ernie_C

24-08-2007, 09:26

.....but this is my first day with virgin 20mb cable xl package.

I am angry on my first day:mad:

i am on 20 now, i just upgraded, my speed is now varying form 4 to 7, is this normal, i thoght traffic mangement only applied for heavy downloaders
OMG All you've done is complain.

It's Virgin Media's fault that your speed hasn't gone up when, in fact, it's your fault that you hadn't re-booted your modem. There are plenty of threads on here with people getting advice that you need to re-boot your modem.

You then complain that you're still getting slow speeds when it is during the peak hours - have you heard of contention. Things slow down when lots of people are using a service.

What you haven't done is give any valid information which might help people help you.

Do you have a wireless network? There is much evidence on here that many routers simply can't cope with high speed services.

Stop complaining and give us some information and, who knows, maybe somebody will help you.

xspeedyx

24-08-2007, 09:56

Ok I really did think my 20mb would be like my 10mb great but in the day gamefiles.blueyonder.co.uk gives me 2.2mb dpwnload speeds but in the evening before stm I get 10mb or lower not happy want my 10mb back and keep the same upload max it out at 90KB/S all good