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View Full Version : think i got upgrade but no speed


rizzla
21-08-2007, 16:27
my modem config is :
Network Access : Enabled
Maximum Downstream Data Rate : 20480000 bps
Maximum Upstream Data Rate : 768000 bps
Maximum Number of CPEs : 1
Software Upgrade File Name : ntlhm100_ntl0002.cpr
Software Upgrade AdminStatus : allowProvisioningUpgrade
Software Upgrade OperStatus : completeFromProvisioning

but speed test is

https://www.cableforum.co.uk/images/local/2007/08/40.png (http://www.speedtest.net)

and from bbmax.co.uk

Download Speed: 454 kbps (56.8 KB/sec ) Upload Speed: 664 kbps (83 KB/sec

is there some other setting i got to change ?
:(

Paul K
21-08-2007, 16:36
Speed tests vary in their accuracy, have you tried a different speed test?

rizzla
21-08-2007, 16:46
just run these, the first is from a site vm told me to use when i rang them on 14/07/07 to complain

http://www.speedtest.bbmax.co.uk/results.php?t=1187707140&v=2105123

and

https://www.cableforum.co.uk/images/local/2007/08/39.png (http://www.speedtest.net)

my ethernet is set to auto sensing

web browsing on bbc is not "zippy"

dont know of any other speed test sites configured for 20mb

vmuser027
21-08-2007, 16:51
www.tenmeg.myby.co.uk

TheBlueRaja
21-08-2007, 16:52
The dawn of realisation...

CableForum has a speed test - go right to the top of this page its in the middle of the first blue bar above "Todays Posts"

Paul K
21-08-2007, 16:56
Might want to give a little more information as to the connection, are you on ethernet straight to modem or are you running a router? What operating system etc?

rizzla
21-08-2007, 17:13
heres paul marsdens test, idint use before because its been v slow to respond last few weeks

Tue, 21 Aug 2007 14:55:51 UTC

Test 1: 1024K took 8563 ms = 119.6 KB/sec, approx 986 Kbps, 0.96 Mbps
Test 2: 1024K took 8218 ms = 124.6 KB/sec, approx 1027 Kbps, 1 Mbps
Test 3: 1024K took 8266 ms = 123.9 KB/sec, approx 1021 Kbps, 1 Mbps
Test 4: 2048K took 18797 ms = 109 KB/sec, approx 898 Kbps, 0.88 Mbps

Overall Average Speed = approx 983 Kbps, 0.96 Mbps


running xp home 5.1 2600 service pack 2 build 2600, full updated
athlon 64 3400, 1g memory
router = belkin wirless 4 port 54g wireless router, model F5D7230-4 with intergrated 10/100 4 port switch.
i dont use it a wirless but have my 2 comps connected by cable to router, and cable from router to modem (for approx a year)

comp is clean from spyware (use adaware and spybot regular)
never had any p2p software.
defragged

fatassmichael
21-08-2007, 17:15
Try connecting the modem directly to the pc, power cycling them both, then test again.

Edit: Just out of curiosity, do you have the ntl:home 100 modem?? its the flat silver box one.

rizzla
21-08-2007, 17:37
yes i got ntl 100 :(
and yes i have ordered a replacement (1 week ago)

i will try modem direct, i tried yesterday as my speeds have been averaging dial up for the last 4 weeks but it made no diff, but i give it another go

---------- Post added at 16:37 ---------- Previous post was at 16:19 ----------

modem connected diredt to pc, re booted modem(power off for 1 min )
re booted pc.

Tue, 21 Aug 2007 15:28:58 UTC

Test 1: 1024K took 5969 ms = 171.6 KB/sec, approx 1414 Kbps, 1.38 Mbps
Test 2: 1024K took 6765 ms = 151.4 KB/sec, approx 1248 Kbps, 1.22 Mbps
Test 3: 1024K took 5047 ms = 202.9 KB/sec, approx 1672 Kbps, 1.63 Mbps
Test 4: 2048K took 12641 ms = 162 KB/sec, approx 1335 Kbps, 1.3 Mbps

Overall Average Speed = approx 1417 Kbps, 1.38 Mbps

and

https://www.cableforum.co.uk/images/local/2007/08/36.png (http://www.speedtest.net)


my speed always peaks just after modem re boot then tails off to sub 1mb

just in case it makes any diff, i also have tv, got a 3 way splitter balanced, 5-1000 mhz, 6.2 db fitted by vm tv guys.

modem signal lvls
Downstream Receive Power Level : -0.68 dBmv
Downstream SNR : 29.17 dB
Upstream Transmit Power Level : 55.00 dBmv

Agent47
21-08-2007, 17:39
I had those speed results when I got my new ambit 255 modem, reboot a few times and leave plugged in for a couple of hours.

rizzla
21-08-2007, 17:42
I had those speed results when I got my new ambit 255 modem, reboot a few times and leave plugged in for a couple of hours.

guess i will try waiting, just wanted to check there was nothing else i could do

fatassmichael
21-08-2007, 17:43
Your Downstream SNR is low and your Upstream Power is a little high, do you have any problems with the connection dropping ie, modem sync light flashing?

rizzla
21-08-2007, 17:52
Your Downstream SNR is low and your Upstream Power is a little high, do you have any problems with the connection dropping ie, modem sync light flashing?


dont know about sync light flashing as i cant see modem from my desk.
i havent suffered from connection dropping if u mean losing connection, its just my speeds in the last 4-5 weeks have been soo low its been like dial up.
heres a log ive been taking off a site vm guy told me to use when i was basically told "its network problems, wait until upgrade finished then ring cs for refund , etc"

up down
21st August 2007 15:39:00 639 Kbps 1496 Kbps
21st August 2007 15:26:08 558 Kbps 420 Kbps
21st August 2007 14:57:57 638 Kbps 445 Kbps
21st August 2007 05:23:02 416 Kbps 645 Kbps
20th August 2007 15:09:56 476 Kbps 688 Kbps
20th August 2007 05:43:23 353 Kbps 186 Kbps
20th August 2007 05:27:48 310 Kbps 261 Kbps
19th August 2007 14:44:17 186 Kbps 101 Kbps
19th August 2007 10:52:54 78 Kbps 164 Kbps
18th August 2007 10:41:14 386 Kbps 266 Kbps
18th August 2007 09:27:36 477 Kbps 612 Kbps
17th August 2007 21:14:10 193 Kbps 138 Kbps
17th August 2007 14:44:39 414 Kbps 630 Kbps
17th August 2007 05:37:13 376 Kbps 802 Kbps
17th August 2007 05:25:44 415 Kbps 606 Kbps
16th August 2007 21:20:11 411 Kbps 342 Kbps
16th August 2007 20:37:59 365 Kbps 108 Kbps
16th August 2007 19:30:46 415 Kbps 1381 Kbps
16th August 2007 15:29:49 455 Kbps 387 Kbps
16th August 2007 14:52:16 411 Kbps 1864 Kbps
16th August 2007 05:42:32 187 Kbps 172 Kbps
16th August 2007 05:27:12 362 Kbps 177 Kbps
15th August 2007 14:49:59 393 Kbps 812 Kbps
15th August 2007 14:47:12 317 Kbps 183 Kbps
14th August 2007 15:43:05 131 Kbps 142 Kbps
14th August 2007 15:40:38 402 Kbps 288 Kbps
14th August 2007 15:32:01 413 Kbps 1144 Kbps
14th August 2007 15:27:28 487 Kbps 1178 Kbps
14th August 2007 15:05:08 370 Kbps 6175 Kbps
14th August 2007 05:18:58 370 Kbps 2888 Kbps
13th August 2007 22:41:43 374 Kbps 339 Kbps
13th August 2007 21:15:00 408 Kbps 1998 Kbps
13th August 2007 16:02:34 404 Kbps 403 Kbps
13th August 2007 15:21:49 370 Kbps 3702 Kbps
13th August 2007 15:15:42 366 Kbps 8595 Kbps
13th August 2007 08:56:41 433 Kbps 1156 Kbps
13th August 2007 08:02:31 402 Kbps 1720 Kbps
11th August 2007 06:14:35 385 Kbps 3019 Kbps
10th August 2007 14:44:37 390 Kbps 979 Kbps
9th August 2007 14:42:51 345 Kbps 91 Kbps
9th August 2007 14:41:38 351 Kbps 191 Kbps
9th August 2007 05:20:45 402 Kbps 1610 Kbps
8th August 2007 15:08:22 460 Kbps 1138 Kbps
8th August 2007 15:07:49 452 Kbps 1125 Kbps
7th August 2007 14:25:55 456 Kbps 2601 Kbps
7th August 2007 05:25:39 373 Kbps 4496 Kbps
6th August 2007 15:09:59 365 Kbps 3232 Kbps
6th August 2007 09:36:11 334 Kbps 205 Kbps
5th August 2007 20:28:22 380 Kbps 6426 Kbps
5th August 2007 09:55:50 418 Kbps 568 Kbps
4th August 2007 09:40:41 416 Kbps 2325 Kbps
3rd August 2007 18:41:26 381 Kbps 4325 Kbps
3rd August 2007 14:44:12 482 Kbps 1969 Kbps
3rd August 2007 05:19:52 388 Kbps 1908 Kbps
2nd August 2007 21:38:15 376 Kbps 3257 Kbps
2nd August 2007 14:41:16 488 Kbps 7061 Kbps
2nd August 2007 05:21:12 369 Kbps 2778 Kbps
1st August 2007 14:58:34 374 Kbps 305 Kbps
31st July 2007 20:56:11 474 Kbps 1179 Kbps
31st July 2007 05:20:26 365 Kbps 5967 Kbps
30th July 2007 15:11:47 296 Kbps 101 Kbps
30th July 2007 05:25:26 370 Kbps 764 Kbps
29th July 2007 10:09:01 439 Kbps 332 Kbps
28th July 2007 16:14:13 346 Kbps 53 Kbps
28th July 2007 11:13:12 416 Kbps 128 Kbps
27th July 2007 20:08:08 410 Kbps 1221 Kbps
26th July 2007 14:49:41 223 Kbps 376 Kbps
25th July 2007 14:38:43 406 Kbps 649 Kbps
25th July 2007 05:18:43 413 Kbps 2033 Kbps
24th July 2007 14:44:59 427 Kbps 2145 Kbps
23rd July 2007 14:46:05 402 Kbps 238 Kbps
22nd July 2007 11:24:37 432 Kbps 874 Kbps
21st July 2007 10:51:24 357 Kbps 139 Kbps
21st July 2007 10:27:57 294 Kbps 179 Kbps
20th July 2007 14:58:40 478 Kbps 1051 Kbps
19th July 2007 14:53:17 376 Kbps 3363 Kbps
18th July 2007 15:02:48 476 Kbps 924 Kbps
Average Speeds: 389 Kbps 1480 Kbps

fatassmichael
21-08-2007, 17:55
Has this speed drop only happened since the 20 meg upgrade?

rizzla
21-08-2007, 18:04
Has this speed drop only happened since the 20 meg upgrade?


no, been pants since 7th july.
even when it was "good" i averaged 2.6mb on the 4mb service and for the 10mb service i was only managing an average of 4.6mb when i had a stable connection.

fatassmichael
21-08-2007, 18:11
The way i see it you have 2 options, Either wait for the new modem to arrive and hope that sorts it, or give tech support a ring and hope they can help sort it out.

rizzla
21-08-2007, 20:11
The way i see it you have 2 options, Either wait for the new modem to arrive and hope that sorts it, or give tech support a ring and hope they can help sort it out.


looks like its wait for the new modem to arrive.
i just rang the tech support in india :

i told them i've been getting dial type speeds on the 10mb service for most of the last 5 weeks.
told them my modem configuration now shows im on the 20mb service but still getting d/l of
Download Speed: 238 kbps (29.8 KB/sec ) Upload Speed: 510 kbps (63.8 KB/sec ) @ 19.06hrs

she asked me what modem i got, i said ntl 100, she tells me it wont support 20mb, i said i know it supports up to 10mb but shouldnt i get up to 10mb ?

she repeats what she just said, so do i.
she tells me to wait for new modem (one more week i hope)

end of techinal support call .

fatassmichael
21-08-2007, 21:00
i hope your new modem sorts it (when u get it!).

rizzla
23-08-2007, 11:40
i hope your new modem sorts it (when u get it!).

guess what ?
today was the 14 day since i recieved an e-mail from the virgin web team confirming my modem order, the postman has been and no modem.
to add insult to injury, the e-mail tells me to ring an 0845 number, k-ching.
so i rang 150 instead (wonder how long that will last ?).
guy i spoke to says he cant find any record of modem order even with the ref number supplied.
so now i got to hope the engineer will remeber to drop it off this saturday afternoon.

until then i will have to keep putting up with this

Thu, 23 Aug 2007 09:32:14 UTC

Test 1: 1024K took 12938 ms = 79.1 KB/sec, approx 652 Kbps, 0.64 Mbps
Test 2: 1024K took 10344 ms = 99 KB/sec, approx 816 Kbps, 0.8 Mbps
Test 3: 1024K took 12703 ms = 80.6 KB/sec, approx 664 Kbps, 0.65 Mbps
Test 4: 2048K took 21734 ms = 94.2 KB/sec, approx 776 Kbps, 0.76 Mbps

Overall Average Speed = approx 727 Kbps, 0.71 Mbps

i know, i'm being ungratefull, afterall they have been good enough to give me enough speed to post and moan on the forum and i realise richard (i prefer to call him DICK) needs every penny he can get (maintaining your own private island doesnt come cheap).

xspeedyx
23-08-2007, 12:31
he doesnt own the company he just has the largest shares the old ntl and telewest own vm I think its the hoff brothers as they own both telewest and ntl

rizzla
25-08-2007, 18:23
modem 255 arrived half hour ago.
im online and now have usable speeds.


Sat, 25 Aug 2007 16:17:33 UTC

Test 1: 1024K took 547 ms = 1872 KB/sec, approx 15425 Kbps, 15.06 Mbps
Test 2: 1024K took 1062 ms = 964.2 KB/sec, approx 7945 Kbps, 7.76 Mbps
Test 3: 1024K took 672 ms = 1523.8 KB/sec, approx 12556 Kbps, 12.26 Mbps
Test 4: 2048K took 1188 ms = 1723.9 KB/sec, approx 14205 Kbps, 13.87 Mbps

Overall Average Speed = approx 12533 Kbps, 12.24 Mbps

just over 60% of my "up to 20mb" service.
when i was on the 4mb service i would average 2.6, around 60%.
wonder if my area i oversubcribed ?

anyway, tuesday i will be asking how cs is going to compensate me for the last 6 weeks of .5mb speeds or lower .

fatassmichael
25-08-2007, 19:18
you can always try this program to optimise your connection.

http://www.speedguide.net/files/TCPOptimizer.exe

also there is a page on the vm website to further help with slow speeds

http://www.virginmedia.com/help/20mb-broadband-optimisation.php

rizzla
25-08-2007, 19:40
thanks for the info, but i have done all that before i did the speed test