Galena1
20-08-2007, 15:46
Hi All – I’m having a problem setting up an email connection on a new system. I’ll list the facts, it may make it easier to understand. Sorry it’s such a long message but I’m trying to get as much information across as I can. I have a bit of a hearing problem so don’t want to call Customer Support, only as a last resort. Many thanks.
Existing main system is –
Cable connection.
XP machine.
Outlook Express.
Second system, also Outlook Express, running 98 and connected through a Belkin Router.
Email was set up, years ago with Blueyonder - 2 mailboxes xxxxxxx and xxxxxxx_2. I have one alias set up in each mailbox. The _2 mailbox/alias was for the second system. This has all worked fine for years.
I have replaced the second system with a new Vista Home Premium system. I have installed Office 2007 on this system (includes Outlook). I can send messages from the new Vista system but am unable to receive them. I think the problem is related to the ‘Logon Information’, but I’m not sure. If anyone can help it would be very much appreciated.
To set up the _2 email account in Outlook (Vista) I have -
Opened Outlook>Tools>AccountSettings>New. This opens ‘Add New Email Account’ window.
I have entered -
Your name (Name of my partner)
Email Address (Name of my partner@blueyonder.co.uk)
Password ( xxxxxxxx – this being the original password issued by Telewest – Correct? Yes/No?)
Repeat Password (Same as ‘Password’)
Next.
New window opens – ‘Online search for your server settings’ – I get the message – ‘encrypted connection to your mail server is not available. Click ‘Next’ to attempt using an unencrypted connection’. >’Next’. New window opens, ‘Online search for your server settings’.
New window opens, ‘Problem connecting to Server’.
I check the ‘Manually Configure Server Settings’ box. > ‘Next’
New window ‘Choose email service. I check ‘Internet Email’ button. > ‘Next’
New window ‘Internet Email Settings’. I enter –
Your Name (Name of my partner that will use this machine)
Email Address ( xxxxxxx@blueyonder.co.uk)
Account Type (POP3)
Incoming Mail Server (pop3.blueyonder.co.uk)
Outgoing Mail Server (smtp.blueyonder.co.uk)
Logon Information
User Name (Name of my partner)
Password (A word of her choosing)
Check ‘Remember Password’ >’Next’>’Finish’>’Close’
A new window opens ‘Enter Network Password’. It says – Server ‘pop3.blueyonder.co.ukâ€â⠀žÂ¢
The ‘User Name’ and Password are filled in with my partner’s name and password as detailed in Logon Information above. I click ‘OK’ and the same window opens again. If I ‘Cancel’ it disappears.
I ‘Send/Receive’ and 2 windows open. Window one ‘Outlook Send/Receive Progress’ states – xxxx@blueyonder.co.uk – sending - completed
xxxx@blueyonder.co.uk – receiving – processing
The second window is the ‘Enter Network Password’, the same as above.
Existing main system is –
Cable connection.
XP machine.
Outlook Express.
Second system, also Outlook Express, running 98 and connected through a Belkin Router.
Email was set up, years ago with Blueyonder - 2 mailboxes xxxxxxx and xxxxxxx_2. I have one alias set up in each mailbox. The _2 mailbox/alias was for the second system. This has all worked fine for years.
I have replaced the second system with a new Vista Home Premium system. I have installed Office 2007 on this system (includes Outlook). I can send messages from the new Vista system but am unable to receive them. I think the problem is related to the ‘Logon Information’, but I’m not sure. If anyone can help it would be very much appreciated.
To set up the _2 email account in Outlook (Vista) I have -
Opened Outlook>Tools>AccountSettings>New. This opens ‘Add New Email Account’ window.
I have entered -
Your name (Name of my partner)
Email Address (Name of my partner@blueyonder.co.uk)
Password ( xxxxxxxx – this being the original password issued by Telewest – Correct? Yes/No?)
Repeat Password (Same as ‘Password’)
Next.
New window opens – ‘Online search for your server settings’ – I get the message – ‘encrypted connection to your mail server is not available. Click ‘Next’ to attempt using an unencrypted connection’. >’Next’. New window opens, ‘Online search for your server settings’.
New window opens, ‘Problem connecting to Server’.
I check the ‘Manually Configure Server Settings’ box. > ‘Next’
New window ‘Choose email service. I check ‘Internet Email’ button. > ‘Next’
New window ‘Internet Email Settings’. I enter –
Your Name (Name of my partner that will use this machine)
Email Address ( xxxxxxx@blueyonder.co.uk)
Account Type (POP3)
Incoming Mail Server (pop3.blueyonder.co.uk)
Outgoing Mail Server (smtp.blueyonder.co.uk)
Logon Information
User Name (Name of my partner)
Password (A word of her choosing)
Check ‘Remember Password’ >’Next’>’Finish’>’Close’
A new window opens ‘Enter Network Password’. It says – Server ‘pop3.blueyonder.co.ukâ€â⠀žÂ¢
The ‘User Name’ and Password are filled in with my partner’s name and password as detailed in Logon Information above. I click ‘OK’ and the same window opens again. If I ‘Cancel’ it disappears.
I ‘Send/Receive’ and 2 windows open. Window one ‘Outlook Send/Receive Progress’ states – xxxx@blueyonder.co.uk – sending - completed
xxxx@blueyonder.co.uk – receiving – processing
The second window is the ‘Enter Network Password’, the same as above.