Could not connect

[kenseaton]

Hi all

I'm getting a lot of frustrating problems connecting to different sites, getting the message Description: Could not connect to the server "www.xxxxxx.co.uk".

Any ideas? The sties connect eventually, sometimes after a couple of retries but often after going to another site and trying later.

I'm using Firefox 2.0.0.5 on a Windows XP PC in Glasgow.

Thanks

Ken

[evilmonkey]

Hi all

I'm getting a lot of frustrating problems connecting to different sites, getting the message Description: Could not connect to the server "www.xxxxxx.co.uk".

Any ideas? The sties connect eventually, sometimes after a couple of retries but often after going to another site and trying later.

I'm using Firefox 2.0.0.5 on a Windows XP PC in Glasgow.

Thanks

Ken

Can you do a trace to one of these sites please ken.

Go to start menu -> Run -> type CMD (click ok) -> type tracert www.xxxxx.co.uk press enter.

To copy it right click and press "mark" and then press enter, you can then paste it into a message on this board.

Cheers.

[kenseaton]

Here's the tracert script - obviously this is for a successful conection.

Ken


Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Seaton>tracert www.123-reg.co.uk

Tracing route to www.123-reg.co.uk [195.224.48.98]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms cpc3-kirk1-0-0-cust525.renf.cable.ntl.com [82.9.
58.14]
2 7 ms 7 ms 7 ms 10.191.72.1
3 7 ms 7 ms 8 ms renf-t2cam1-a-v111.inet.ntl.com [80.4.64.57]
4 8 ms 7 ms 8 ms renf-t2core-a-ge-wan84.inet.ntl.com [195.182.174
.61]
5 7 ms 7 ms 8 ms ren-bb-a-so-230-0.inet.ntl.com [213.105.174.201]

6 20 ms 19 ms 19 ms bre-bb-b-so-110-0.inet.ntl.com [62.253.185.166]

7 18 ms 20 ms 19 ms pop-bb-a-so-310-0.inet.ntl.com [62.255.81.237]
8 19 ms 19 ms 20 ms pop-bb-b-ge-000-0.inet.ntl.com [213.105.174.230]

9 19 ms 20 ms 18 ms tele-ic-2-as0-0.inet.ntl.com [62.253.184.6]
10 21 ms 20 ms 21 ms 212.250.14.42
11 20 ms 18 ms 20 ms v3952.cr05.hx2.bb.pipex.net [62.72.137.10]
12 19 ms 20 ms 20 ms g3-9-5.dr01.hx4.dco.pipex.net [62.72.142.20]
13 20 ms 20 ms 19 ms www.123-reg.co.uk [195.224.48.98]

Trace complete.

[evilmonkey]

Is the route identical each time you do the trace? Just wondering as I know that NTL dont use static route maps so could just be a specific route that is failing.

[kenseaton]

Yes, the route is identical....

Here's the second one

Tracing route to www.123-reg.co.uk [195.224.48.98]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms cpc3-kirk1-0-0-cust525.renf.cable.ntl.com [82.9.
58.14]
2 8 ms 6 ms 7 ms 10.191.72.1
3 10 ms 8 ms 10 ms renf-t2cam1-a-v111.inet.ntl.com [80.4.64.57]
4 7 ms 7 ms 7 ms renf-t2core-a-ge-wan84.inet.ntl.com [195.182.174
.61]
5 9 ms 15 ms 9 ms ren-bb-a-so-230-0.inet.ntl.com [213.105.174.201]

6 19 ms 19 ms 20 ms bre-bb-b-so-110-0.inet.ntl.com [62.253.185.166]

7 21 ms 19 ms 20 ms pop-bb-a-so-310-0.inet.ntl.com [62.255.81.237]
8 21 ms 20 ms 20 ms pop-bb-b-ge-000-0.inet.ntl.com [213.105.174.230]

9 20 ms 19 ms 19 ms tele-ic-2-as0-0.inet.ntl.com [62.253.184.6]
10 35 ms 20 ms 19 ms 212.250.14.42
11 20 ms 20 ms 21 ms v3952.cr05.hx2.bb.pipex.net [62.72.137.10]
12 21 ms 22 ms 20 ms g3-9-5.dr01.hx4.dco.pipex.net [62.72.142.20]
13 21 ms 19 ms 19 ms www.123-reg.co.uk [195.224.48.98]

Trace complete.

[evilmonkey]

go to www.traceroute.org and choose UK and do some traces to your own IP address and see if you get any problems on them.

[Wolfeymole]

Update to Firefox 2.0.0.6 also Ken.

[bigboab5]

Hi guys,

I also am in the Glasgow area, and all last week, i noticed very regular drop outs during the day. At first i noticed it by MSN logging back in, then i kept getting the same reports as the kenseaton. When i was downloading from newsgroups, i could see graphically when the connection was made and when i twas broken, and it was happening every 5 or 10 mins or so, and would be offline for about a min or two at a time. The lights on the modem verified what i was seeing onscreen. ie no signal, then it would go through what looked like a reboot situation. Dunno if it is still the same today or not, as i am back at work.

Boab

[kenseaton]

Thanks for confirming a problem - just updated my version of Firefox but have had the connection problem since.

Now on the Vista-fuelled laptop and haven't seen any problems so far.

Ken

[evilmonkey]

Given how random it is it sounds very similar to what is called a FEC problem. Doesnt always effect speeds but can affect the stability of a connection which you would notice in the form of random problems connecting or disconnects during online gaming. Call up and ask them to check for FEC errors on your UBR.

[kenseaton]

Ha ha, you're on commission aren't you...

Thanks, but I may send an email and see if it gets answered.

Ken