BigDrunk
30-07-2007, 14:57
Hi, I'm hoping this doesn't turn into a horror story like some I have read here. I had Virgin Media installed on Saturday morning, and ever since then I continually get the message that my SmartCard is invalid. I'm supposed to be on the Large TV package. I read that this is a problem with the box and card not being paired correctly.
So after being on the phone most of Saturday listening to people talking through scripts, I was told the problem was going to be escalated to level 2, does this mean anything at all? What happens now?
Also the broadband is not working at all either. After reading some of the stories on this site, I really don't want to get sucked into a world of nonsense.
And am seriously tempted to forget the whole thing already. I just don't have time for companies with poor customer service.
Or should I hold out, are the stories I read here a small percentage of the Virgin Experience?
Oh, Hello!!!
:)
So after being on the phone most of Saturday listening to people talking through scripts, I was told the problem was going to be escalated to level 2, does this mean anything at all? What happens now?
Also the broadband is not working at all either. After reading some of the stories on this site, I really don't want to get sucked into a world of nonsense.
And am seriously tempted to forget the whole thing already. I just don't have time for companies with poor customer service.
Or should I hold out, are the stories I read here a small percentage of the Virgin Experience?
Oh, Hello!!!
:)