1701-e
27-07-2007, 13:31
My brother and I eventually got our pensioner parents to switch from BT to VM at the end of May. They both like the telly but the one condition on switching - the port of the BT number- still has't taken place.
They are ex-ntl (Belfast-BT18 postcode) and even today when i rang i was told that the whole process would have to start again.
Timeline:
Install booked for 01/06 (TV - M, phone XL + international option)
no-one turned up... rang - told 1 man install wrongly slotted- should've been 2 man job & was rebooked for 08/06.
successful install on 08/06- advise 7-10 days for number port
(parents continue to use BT phone)
25/06 - i rang & was told it hadn't been booked. port now set up but may be delayed due to billing system changeover.(£25 credit to bill for delay)
28/06 -CS rang giving port date on/after 13/07
17/07 - i rang & was given direct number for port team (0161 -----)
18/07 - i rang port team- nice bloke said BT had rejected last 2 requests due to postcode error. he rebooked port advising 21-24/7 as likely port dates
26/07 - i rang 0161---- different bloke says no record of order & i must restart this via CS... i hung up after 20 mins as i was ringing from work.
12.30 26/07: this posting in vain hope of help.........
Thanks
They are ex-ntl (Belfast-BT18 postcode) and even today when i rang i was told that the whole process would have to start again.
Timeline:
Install booked for 01/06 (TV - M, phone XL + international option)
no-one turned up... rang - told 1 man install wrongly slotted- should've been 2 man job & was rebooked for 08/06.
successful install on 08/06- advise 7-10 days for number port
(parents continue to use BT phone)
25/06 - i rang & was told it hadn't been booked. port now set up but may be delayed due to billing system changeover.(£25 credit to bill for delay)
28/06 -CS rang giving port date on/after 13/07
17/07 - i rang & was given direct number for port team (0161 -----)
18/07 - i rang port team- nice bloke said BT had rejected last 2 requests due to postcode error. he rebooked port advising 21-24/7 as likely port dates
26/07 - i rang 0161---- different bloke says no record of order & i must restart this via CS... i hung up after 20 mins as i was ringing from work.
12.30 26/07: this posting in vain hope of help.........
Thanks