View Full Version : Fixed !?
Chris Edwards
19-07-2007, 21:58
I'm in Glasgow/Canniesburn on the high-end cablemodem package. Like most folk, I've been getting appalling performance during much of the day - huge ping latencies, 10-20% packet loss, and download speeds of a few hundred kilobits per second or less, accessing anything outside VM network.
When this started back in late June, it affected hours amazingly similar to the (published) hours of traffic shaping ie. 4pm-midnight daily. At other times things were fine. Note that I never transfered anything like enough data to reach the (published) shaping thresholds. Moreover the performance was far worse than the (published) shaped speeds.
As the weeks moved on, the problems have started abit earlier in the day - in recent days starting around noon.
However, today it's been fine!
Something's clearly fixed - hoping it stays this way.......touch wood........
the calm before the storm.
gaffer_gump
19-07-2007, 22:52
.......touch wood........
lol. You are aware this is family forum ? :tiptoe:
I have to agree with Chris. As I have posted elsewhere on this forum, I canceled my bb two weeks ago Saturday, which will come into effect on 8/08/2007. Last night around 11:50 pm I found my connection had suddenly died. I did a repair connection on my bb conn and it started working again but much faster(to me) than usual. Normally it doesn't get anywhere near full speed until around 7:00am in the morning. So I did a speed test at speedtest.net and sure enough it was faster, in fact for the first time since the upgrade I actually saw 20178 Kb/s as my d/load speed (upload speed has more or less always been as advertised). I checked my ip address and found that it had changed, so I came and checked my connection info here on this forum. Ever since the 10 meg upgrade I have been on ubr02.dals however I found that my connection now read ubr08.dals. Hmmmz I said, well lets wait until I get in from work tonight and check and see if its just a false dawn.................
https://www.cableforum.co.uk/images/local/2007/07/37.png (http://www.speedtest.net)
Nope, its fixed and how!!!. I did notice that there was 2 days of maintenance due on the 12th & 13th of July in Camden, which is the main telewest joint for the part of London where I live (Hackney) and funny enough, when I went to check the maintenance page the tickets had been removed and it didnt even say completed anymore.
So in conclusion, it seem VM are doing something about the slow speeds, probably by moving their 20 meg customers onto a separate ubr.
ps. needless to say, if it remains like this for a couple more days(and I think it will) then I will be withdrawing my cancelation. :p
my case was passed to the customer concerns department, and the indian chap said that they would call me within 24hours.. did they? nope. but after about 16 hours my internet started working fine.
Yesterday i was getting a healthy 2.05MB/s download on newsgroups all day, stopped downloading around 1530 to prevent from being 'shaped', briefly tested the connection at 4.30, 5, 5.30 and 11.30 and it was still getting the 2.05MB/s as it should have, anyway this morning again 2.05MB/s
so mine seems to have been fixed, im on UBR9 according to my reverse traceroute on news hosting, nottingham server - grimsby area, and i was also on this UBR about 2 days ago when i was still getting slow speeds.
lets just hope thats the end of it cos when it works.. its not a problem, its when it doesnt work the diabolical customer service comes into it.
Chris Edwards
21-07-2007, 00:49
Still fine, after two whole days with no slowness...
Perhaps something has changed. Mine seems to have a bit more umphh in the evenings, and certainly getting max download speeds on some mirrors during the day.
NICE.
My connection is still operating as it is supposed to after nearly 3 days, at all times(even between 3:30 pm to 12:00am!).
Yesterday I withdrew my cancelation and was credited £18:53 for the loss of service since I had the ticket raised about slow speeds.
Now this is the bb service dat I'm talking about!!! :D :D :D
Still fine, after two whole days with no slowness...
Chris, I too am on the Canniesburn UBR and have noticed a big improvement over the last couple of days but download speeds for anything off the VM network still fall away during the evening. For example, if I try and download a file from Microsoft now at 8.00 a.m. I am getting 1900 - 1950 KB/s, yet last night/Thursday night I was only getting 450 KB/s (though before that it was 1/10th of that in the evenings) but from other people not on the VM network I know that the Microsoft servers are giving out more than that. Just wondered what kind of download speeds you are able to pull from M/s in the evenings??
Chris Edwards
21-07-2007, 11:29
if I try and download a file from Microsoft now at 8.00 a.m. I am getting 1900 - 1950 KB/s, yet last night/Thursday night I was only getting 450 KB/s (though before that it was 1/10th of that in the evenings)
Hi,
OK so you've noticed some improvement, but it's not as fast as it should be. Have you tried any sites other than MS ?
I'm getting solid 8-9 Mb/s (1MB/s) all day ie. double what you're getting. The cablemodem package is 20Mb/s but I have an old 10Mb/s firewall in the path I've yet to upgrade.
I've been measuring speeds from two servers in different UK locations. Haven't tried MS (the computer at home is a mac).
OK fetching a mac office update (11am) I get the full 9Mb/s. Will try it again in the evening and let you know.
Speeds are on the increase in my area :) AT LAST
Sat, 21 Jul 2007 10:40:04 GMT
Test 1: 1024K took 311 ms = 3292.6 KB/sec, approx 27131 Kbps, 26.5 Mbps
Test 2: 1024K took 361 ms = 2836.6 KB/sec, approx 23374 Kbps, 22.83 Mbps
Test 3: 1024K took 421 ms = 2432.3 KB/sec, approx 20042 Kbps, 19.57 Mbps
Test 4: 2048K took 1715 ms = 1194.2 KB/sec, approx 9840 Kbps, 9.61 Mbps
Overall Average Speed = approx 20097 Kbps, 19.63 Mbps
Chris Edwards
21-07-2007, 11:55
Speeds are on the increase in my area :) AT LAST
Sat, 21 Jul 2007 10:40:04 GMT
Interesting.
Although here I never had problems in the morning.
Speeds are on the increase in my area :) AT LAST
Sat, 21 Jul 2007 10:40:04 GMT
Test 1: 1024K took 311 ms = 3292.6 KB/sec, approx 27131 Kbps, 26.5 Mbps
Test 2: 1024K took 361 ms = 2836.6 KB/sec, approx 23374 Kbps, 22.83 Mbps
Test 3: 1024K took 421 ms = 2432.3 KB/sec, approx 20042 Kbps, 19.57 Mbps
Test 4: 2048K took 1715 ms = 1194.2 KB/sec, approx 9840 Kbps, 9.61 Mbps
Overall Average Speed = approx 20097 Kbps, 19.63 Mbps
To quote your Sig, if that continues will VM have passed your "notice"? What is weird is that up to thursday, my VM has been going slower than it has ever been, and latency on WoW was through the roof, (I be on 4Meg), but since Friday morning it has shot back to 4meg no matter when I test it (I am at work thus cannot test atm), and WoW has a lower latency than ever.
Keep it up VM, lets hope this is the turning of a corner and speed and stability returns to the network.
AndyIggs83
21-07-2007, 12:28
Speeds are on the increase in my area :) AT LAST
Sat, 21 Jul 2007 10:40:04 GMT
Test 1: 1024K took 311 ms = 3292.6 KB/sec, approx 27131 Kbps, 26.5 Mbps
Test 2: 1024K took 361 ms = 2836.6 KB/sec, approx 23374 Kbps, 22.83 Mbps
Test 3: 1024K took 421 ms = 2432.3 KB/sec, approx 20042 Kbps, 19.57 Mbps
Test 4: 2048K took 1715 ms = 1194.2 KB/sec, approx 9840 Kbps, 9.61 Mbps
Overall Average Speed = approx 20097 Kbps, 19.63 Mbps
As more people start using the internet over the weekend I think you will start to see that drop by mid afternoon! Mines halved already!
Copperfaced Jack
21-07-2007, 12:28
Not here on the North East New York UBR it ain't.........
Have not been able to get above 1 meg for a few weeks now.(on 20 meg)
Refuse to phone bangalore, when i last spoke to VM UK based staff they confirmed this UBR was oversubscribed. It's actually getting worse.
Going to give it a couple of weeks, see if it improves then if not, its byeeee to VM - cancel TV, Phone BB and mobile. Only thing making me delay this at the mo is the £125 BT reinstallation fee.
I seem to keep hanging on hoping it's going to improve. There was ONE day when I got a decent speed, but soon slipped back. Would be great if VM would tell us if and when things may get sorted out.
Looking at the date I go on holiday as a cutoff then they lose all my business because even BTs copper wires have got to be better than this. D/L speed according to NTL and VMs own speed test sites show between 0.5 and 1 meg at any time of day.
Ahhhh the great days of 56k are here again.
update from me, mines been working wonderful since my last post, and traffic shaping has not kicked in (it shouldnt have anyway as i have only done normal browsing during that time period) then all other times ive been downloading from newsgroups.
stuff the speedtest sites, they still show 11MB
http://www.guysleeman.co.uk/stuff/speedtest.jpg
sat dinner time, and still at 16.8MB/sec via wireless - i can live with that
To quote your Sig, if that continues will VM have passed your "notice"? .
Depends how it performs tonight. That will be the test.
its like this at the moment.
Sat, 21 Jul 2007 11:57:47 GMT
Test 1: 1024K took 547 ms = 1872 KB/sec, approx 15425 Kbps, 15.06 Mbps
Test 2: 1024K took 459 ms = 2230.9 KB/sec, approx 18383 Kbps, 17.95 Mbps
Test 3: 1024K took 538 ms = 1903.3 KB/sec, approx 15683 Kbps, 15.32 Mbps
Test 4: 2048K took 1070 ms = 1914 KB/sec, approx 15771 Kbps, 15.4 Mbps
Overall Average Speed = approx 16316 Kbps, 15.93 Mbps
To repeat this test from the source server click here (http://homepage.ntlworld.com/paul.marsden/newspeedtest.html?1185019070659).
Copperfaced Jack
21-07-2007, 12:54
Sat, 21 Jul 2007 11:52:51 GMT
Test 1: 1024K took 12453 ms = 82.2 KB/sec, approx 677 Kbps, 0.66 Mbps
Test 2: 1024K took 9703 ms = 105.5 KB/sec, approx 869 Kbps, 0.85 Mbps
Test 3: 1024K took 8953 ms = 114.4 KB/sec, approx 943 Kbps, 0.92 Mbps
Test 4: 2048K took 24906 ms = 82.2 KB/sec, approx 677 Kbps, 0.66 Mbps
Overall Average Speed = approx 792 Kbps, 0.77 Mbps
Not fixed here...........
wouldnt worry about the test..
Sat, 21 Jul 2007 12:04:34 UTC
Test 1: 1024K took 1515 ms = 675.9 KB/sec, approx 5569 Kbps, 5.44 Mbps
Test 2: 1024K took 5531 ms = 185.1 KB/sec, approx 1525 Kbps, 1.49 Mbps
Test 3: 1024K took 4202 ms = 243.7 KB/sec, approx 2008 Kbps, 1.96 Mbps
Test 4: 2048K took 9344 ms = 219.2 KB/sec, approx 1806 Kbps, 1.76 Mbps
Overall Average Speed = approx 2727 Kbps, 2.66 Mbps
yet i can connect to newshosting.com at 16.8MB/s via wireless and 19MB/s via ethernet..
Copperfaced Jack
21-07-2007, 13:12
wouldnt worry about the test..
Sat, 21 Jul 2007 12:04:34 UTC
Test 1: 1024K took 1515 ms = 675.9 KB/sec, approx 5569 Kbps, 5.44 Mbps
Test 2: 1024K took 5531 ms = 185.1 KB/sec, approx 1525 Kbps, 1.49 Mbps
Test 3: 1024K took 4202 ms = 243.7 KB/sec, approx 2008 Kbps, 1.96 Mbps
Test 4: 2048K took 9344 ms = 219.2 KB/sec, approx 1806 Kbps, 1.76 Mbps
Overall Average Speed = approx 2727 Kbps, 2.66 Mbps
yet i can connect to newshosting.com at 16.8MB/s via wireless and 19MB/s via ethernet..
Tests seeems right to me - I don't use newsgroups and have tried downloading test files from ftp servers and still get the same speeds. Add to that huge latency and listed packet loss and I fail to see how I can justify keeping this service.
sat dinner time, and still at 16.8MB/sec via wireless - i can live with that
i max out at 16/17mb on wireless even when around 1m from the router and at 4am, hop onto a wired desktop and the speedtest pops up with a perfect 20mb so wireless has problems hitting 20mb
to bill, from the baguley thread you may have noticed i've been seeing the slow downs later and less slow. normally around 5pm till midnight it was <1mb on speedtests, now its holding off until around 9pm and then its only 6 or 7mb, something is definately being done in baguley :tu:
i max out at 16/17mb on wireless even when around 1m from the router and at 4am, hop onto a wired desktop and the speedtest pops up with a perfect 20mb so wireless has problems hitting 20mb
to bill, from the baguley thread you may have noticed i've been seeing the slow downs later and less slow. normally around 5pm till midnight it was <1mb on speedtests, now its holding off until around 9pm and then its only 6 or 7mb, something is definately being done in baguley :tu:
i asked on another forum how to get the wireless to the same speed as a cable and didnt get much help. not sure it can be done?
tempted to try that DD-WRT firmware.
i asked on another forum how to get the wireless to the same speed as a cable and didnt get much help. not sure it can be done?
tempted to try that DD-WRT firmware.
from googling i found the router i have (wrt54g) can't cope with 20mb with wireless + encryption processing and the cpu in the router is the limiting factor, removing encryption increases wireless throughput but compromises security.
i max out at 16/17mb on wireless even when around 1m from the router and at 4am, hop onto a wired desktop and the speedtest pops up with a perfect 20mb so wireless has problems hitting 20mb
to bill, from the baguley thread you may have noticed i've been seeing the slow downs later and less slow. normally around 5pm till midnight it was <1mb on speedtests, now its holding off until around 9pm and then its only 6 or 7mb, something is definately being done in baguley :tu:
Agreed
i just did a wizardly ;) download and it stayed steady at 15meg all the way through the download :tu:
Agreed
i just did a wizardly ;) download and it stayed steady at 15meg all the way through the download :tu:
Getting better then Bill?
Getting better then Bill?
As i said before. the test will be tonight. If it stays good tonight then i might be cancelling a cancellation. Shame you have to do that to get Virgin to listen.
Retrovertigo
21-07-2007, 15:27
To those on baugely, don't get too excited. As some of you know I'm on baugely and still very much getting 700k max. So it could be you have struck lucky so far.
Not a tiny bit of improvement so far for me. Having thread titles saying "fixed" is a bit misleading to be honest.
Getting some ridiculously slow speeds for anything off VM Network this afternoon. Was trying to set up a new laptop and have given up - AVG downloading at 2 (yes TWO!!)KB/s, Ad-Aware not much better at 35 KB/s whilst a test ISO download from freebsd.virginmedia.com is coming in at 1900KB/s. What is going on??
As i said before. the test will be tonight. If it stays good tonight then i might be cancelling a cancellation. Shame you have to do that to get Virgin to listen.
Agreed.
Yep, seems fixed here in Nuneaton
From 200KB/s back to 2 Meg
Wonder what changes VM have done to make this happen?
Wonder what changes VM have done to make this happen?
The rumour mill says that it was some incompatibility between different networks and something to do with Cisco routers on said networks.
If that was the case though, why was bandwidth fine during weekday days and atrocious during the evenings and weekends? Also, why wasn't it an issue when all XL users were on 10Mbit?
I guess we'll never get to find out but then I very much see the stony silence over this issue as a big part of the problem.
VM need to display more transparency about these issues. They might not come in for so much criticism when problems arise then.
Well they can keep giving me this sort of speed i can tell you.
Sat, 21 Jul 2007 16:46:22 GMT
Test 1: 1024K took 334 ms = 3065.9 KB/sec, approx 25263 Kbps, 24.67 Mbps
Test 2: 1024K took 350 ms = 2925.7 KB/sec, approx 24108 Kbps, 23.54 Mbps
Test 3: 1024K took 421 ms = 2432.3 KB/sec, approx 20042 Kbps, 19.57 Mbps
Test 4: 2048K took 1742 ms = 1175.7 KB/sec, approx 9688 Kbps, 9.46 Mbps
Overall Average Speed = approx 19775 Kbps, 19.31 Mbps
on in an hour!
21-07-2007, 17:57
Well they can keep giving me this sort of speed i can tell you.
Sat, 21 Jul 2007 16:46:22 GMT
Test 1: 1024K took 334 ms = 3065.9 KB/sec, approx 25263 Kbps, 24.67 Mbps
Test 2: 1024K took 350 ms = 2925.7 KB/sec, approx 24108 Kbps, 23.54 Mbps
Test 3: 1024K took 421 ms = 2432.3 KB/sec, approx 20042 Kbps, 19.57 Mbps
Test 4: 2048K took 1742 ms = 1175.7 KB/sec, approx 9688 Kbps, 9.46 Mbps
Overall Average Speed = approx 19775 Kbps, 19.31 Mbps
woooohhhh..we have a convert!!!! :D :D :D
Chris Edwards
21-07-2007, 18:01
The rumour mill says that it was some incompatibility between different networks and something to do with Cisco routers on said networks.
If that was the case though, why was bandwidth fine during weekday days and atrocious during the evenings and weekends? Also, why wasn't it an issue when all XL users were on 10Mbit?
My money's on attempts to introduce traffic shaping screwing stuff up horribly.
Perfectly consistent with "something to do with cisco routers".
When the problems first started here in June, the times affected were far too close to the traffic shaping hours to be pure coincidence...
Well mine still sucks awesome balls;
Sat, 21 Jul 2007 17:13:37 GMT
Test 1: 1024K took 6134 ms = 166.9 KB/sec, approx 1375 Kbps, 1.34 Mbps
Test 2: 1024K took 3134 ms = 326.7 KB/sec, approx 2692 Kbps, 2.63 Mbps
Test 3: 1024K took 3366 ms = 304.2 KB/sec, approx 2507 Kbps, 2.45 Mbps
Test 4: 2048K took 3399 ms = 602.5 KB/sec, approx 4965 Kbps, 4.85 Mbps
Overall Average Speed = approx 2885 Kbps, 2.82 Mbps
Newsgroup downloads fluctuate from 1.5MB/s to 2MB/s at the moment. It's usually a rock solid 2.4MB/s.
I made a thread about how bad my http speeds were the other day and was told about doing netstat etc. I thought then that it was stupid that the connection works fine for newsgroups but sucked balls for http.
Why would newsgroup access work so well yet http not? It's funny how the throttling could only come into play using the only protocol that seems to work correctly!
I tried to play some xbox live last night and had to give up it was so laggy. I already cancelled my TV service with them due to billing issues.
If this dire connection remains they are going to get another cancellation!! :mad:
Retrovertigo
21-07-2007, 18:40
Fixed my ass...........
Sat, 21 Jul 2007 17:43:05 GMT
Test 1: 1024K took 1594 ms = 642.4 KB/sec, approx 5293 Kbps, 5.17 Mbps
Test 2: 1024K took 1125 ms = 910.2 KB/sec, approx 7500 Kbps, 7.32 Mbps
Test 3: 1024K took 1062 ms = 964.2 KB/sec, approx 7945 Kbps, 7.76 Mbps
Test 4: 2048K took 2406 ms = 851.2 KB/sec, approx 7014 Kbps, 6.85 Mbps
Overall Average Speed = approx 6938 Kbps, 6.78 Mbps
To repeat this test from the source server click here.
Chris Edwards
21-07-2007, 19:16
Overall Average Speed = approx 2885 Kbps, 2.82 Mbps
Newsgroup downloads fluctuate from 1.5MB/s to 2MB/s at the moment. It's usually a rock solid 2.4MB/s.
I made a thread about how bad my http speeds were the other day and was told about doing netstat etc. I thought then that it was stupid that the connection works fine for newsgroups but sucked balls for http.
Hi,
You're getting newsgroups upto 2 megabytes per sec = 16 megabits per sec - right ?
Which news server are you using ? It kinda looks like the problems don't affect traffic that stays within VM's network - ie. including their own news servers.
Hi,
You're getting newsgroups upto 2 megabytes per sec = 16 megabits per sec - right ?
Which news server are you using ? It kinda looks like the problems don't affect traffic that stays within VM's network - ie. including their own news servers.
I'm using Giganews dude, just tried a download with 20 connections and it's really up and down - 2.1MB/s - 1MB/s :(
Sat, 21 Jul 2007 18:24:07 GMT
Test 1: 1024K took 890 ms = 1150.6 KB/sec, approx 9481 Kbps, 9.26 Mbps
Test 2: 1024K took 910 ms = 1125.3 KB/sec, approx 9272 Kbps, 9.05 Mbps
Test 3: 1024K took 1086 ms = 942.9 KB/sec, approx 7769 Kbps, 7.59 Mbps
Test 4: 2048K took 2218 ms = 923.4 KB/sec, approx 7609 Kbps, 7.43 Mbps
Overall Average Speed = approx 8533 Kbps, 8.33 Mbps
:Yikes:
This is my speed at the moment.
Due to the none passage of information within Virgin at the moment i have no idea what they have done. All i know is that for some it has worked and for some they are still getting a below par service which stinks in my eyes.
Chris Edwards
21-07-2007, 19:34
I'm using Giganews dude, just tried a download with 20 connections and it's really up and down - 2.1MB/s - 1MB/s :(
That looks pretty good to me. 1MB/s == 8Mb/s, which is around 40 times better than I was getting, up until a couple of days ago!
This is my speed at the moment.
Due to the none passage of information within Virgin at the moment i have no idea what they have done. All i know is that for some it has worked and for some they are still getting a below par service which stinks in my eyes.
It's weird Bill, mine has definately taken a turn for the worse over the past week. When the upgrade first happened (1st july) it was screaming fast for me.
Even before then my 10meg connection was a constant 1.2MB/s. To be honest, I have no problem leeching the life out of newsgroups overnight etc.
I just want to be able to browse the web, play xbox live etc at a reasonable speed when i WANT to.
At the beginning of the week I was setting up 2 new laptops for my father in law. The software updates from apple were coming down at 30kbps.
Unacceptable.
papa smurf
21-07-2007, 19:39
This is my speed at the moment.
Due to the none passage of information within Virgin at the moment i have no idea what they have done. All i know is that for some it has worked and for some they are still getting a below par service which stinks in my eyes.
they must have got the sas in to do some secret covert opps , shure we've been taken over by mi5 or something ,its all on a need to know basis and obviously the staff dont need to know.
Retrovertigo
21-07-2007, 19:41
I'm using Giganews dude, just tried a download with 20 connections and it's really up and down - 2.1MB/s - 1MB/s :(
Using giganews here as well and haven't seen anything greater than a steady 700k since the so called upgrade. I just don't see how some are getting good speeds and others (like myself) lousy speeds, even if I try during the small hours. I've purposely tried at almost 3am and still 700k from giganews. Something wrong, something somewhere is being throttled.
That looks pretty good to me. 1MB/s == 8Mb/s, which is around 40 times better than I was getting, up until a couple of days ago!
My prob isn't necessarily with the speed I get from newsgroups Chris, it's the web browsing / xbox live etc that is really getting to me.
If I can get whatever from giganews at 2.4MB/s why can I only get a http download from say apple at dial up speed?
Why am I unable to open web pages due to network timeouts?
I understand that some people are having an awful time of it, but just because my newsgroup speeds are respectable at some times of the day doesn't mean that my connection functions as it should. ;)
Chris Edwards
21-07-2007, 19:58
My prob isn't necessarily with the speed I get from newsgroups Chris, it's the web browsing / xbox live etc that is really getting to me.
Right.
If I can get whatever from giganews at 2.4MB/s why can I only get a http download from say apple at dial up speed?
Strange - and sorry if I was confused. Your earlier post cited a speed test of avg "8.33 Mbps" which I imagine is testing HTTP, and again is 40x better than I was getting.
Why am I unable to open web pages due to network timeouts?
Not good news. It's all very sTrAnGe. No doubt the network engineers at VM know exactly what's going on underlying, and understand why the different symptoms occur. If they're reading this forum, they're likely chortling over our attempts to understand this, without any info...
dannyfishcharge
21-07-2007, 20:04
I spoke to the Broadband support team's 2nd line on Wednesday, and they said a fix was due to be released that day (pinch of salt), as they seem to believe the problem was that if you had 5 different downloads going, you would get an overall speed that would total 20meg. This was the line of thought they wer going down at the time. Was also advised to download a TCP/IP tweak...
Must admit that at home, I mostly use Newsgroups via UseNetServer and my downloads are normally around >18meg until that damn cap kicks in
This is my speed at the moment.
Due to the none passage of information within Virgin at the moment i have no idea what they have done. All i know is that for some it has worked and for some they are still getting a below par service which stinks in my eyes.
gives the people some hope that VM are working on it which is better than nothing, hopefully people realise these things will take time aren't really an overnight fix, just like sorting out the V1 channel isn't an overnight thing :p:
Retrovertigo
21-07-2007, 20:57
gives the people some hope that VM are working on it which is better than nothing, hopefully people realise these things will take time aren't really an overnight fix, just like sorting out the V1 channel isn't an overnight thing :p:
This is the thing though, I think this is deeper than a "fix". I know you are familiar with my own story by now ;) but people who are literally within a stones throw of my street can get 20meg just fine it seems.
I just don't buy that they will do a tweak here and there and it will all be sorted. I don't think it's normal for people to fall under my postal area and have over twice the speed I get. While some are getting less than I get. It just doesn't make sense.
slowcoach
21-07-2007, 21:36
Saturday evening 9.20 BST
Sat, 21 Jul 2007 20:20:30 GMT
Test 1: 1024K took 444 ms = 2306.3 KB/sec, approx 19004 Kbps, 18.56 Mbps
Test 2: 1024K took 434 ms = 2359.4 KB/sec, approx 19441 Kbps, 18.99 Mbps
Test 3: 1024K took 423 ms = 2420.8 KB/sec, approx 19947 Kbps, 19.48 Mbps
Test 4: 2048K took 891 ms = 2298.5 KB/sec, approx 18940 Kbps, 18.5 Mbps
Overall Average Speed = approx 19333 Kbps, 18.88 Mbps
Downloads from Brazil at 1.6 MB/s
Weekend Test AOK, now ready for the nocturnal downloads come the witching hour. oops:
This is the thing though, I think this is deeper than a "fix". I know you are familiar with my own story by now ;) but people who are literally within a stones throw of my street can get 20meg just fine it seems.
I just don't buy that they will do a tweak here and there and it will all be sorted. I don't think it's normal for people to fall under my postal area and have over twice the speed I get. While some are getting less than I get. It just doesn't make sense.
you're most likely on a different ubr which is more utilised than theirs. thing is though, if you're on a highly used ubr, where do they move people? on other ubrs just moves the problem, so they need more capacity which takes time and costs money, and judging by the number of people with slow speeds, there are more ubrs that need upgrading than can be done in days and so it'll probably be a while till they're all sorted. question is, when is your day and is that too long to wait? for me, as long as i'm over 1mbit i'm faster than adsl can give me so i'm stuck waiting :)
Retrovertigo
21-07-2007, 22:11
you're most likely on a different ubr which is more utilised than theirs. thing is though, if you're on a highly used ubr, where do they move people? on other ubrs just moves the problem, so they need more capacity which takes time and costs money, and judging by the number of people with slow speeds, there are more ubrs that need upgrading than can be done in days and so it'll probably be a while till they're all sorted. question is, when is your day and is that too long to wait? for me, as long as i'm over 1mbit i'm faster than adsl can give me so i'm stuck waiting :)
Well, quite. I'm on top of an ADSL exchange and a survey shows I should get a minimum 12-16meg. Most likely more.
And I can get that for a tenner off Sky. But i went with cable because I thought it seemed the more stable option. And of course meant I didn't need to fiddle with passwords, filters etc etc.
I am hoping Virgin can fix this because I am happier paying a premium for a solid service. But that's waning quickly, I am getting to a point where I would take my chances with ADSL seeing as Virgin's response is "we don't have a timeframe for your problem". Yet have a nice regular monthly timeframe for taking my cash ;)
One thing that is puzzling. My area is reknowned for being over subscribed because of all the students around here. yet many of them have gone home after exams so in theory the area should be quiet and speeds should be great. It's something else that makes me nervous, because one Virgin start canvassing students when they get back, I just don't see how speeds will get any better.
I have said it before, I would be over the moon if I just had my 10meg back. It's amazing what difference a few hundred k makes you when you want to quickly download a few tv shows. It adds a lot to the wait time.
This is my speed at the moment.
Due to the none passage of information within Virgin at the moment i have no idea what they have done. All i know is that for some it has worked and for some they are still getting a below par service which stinks in my eyes.
Well i shall be getting my test modem out on Monday and seeing if it has improved where i am. This has been dragging on too long with absolutely no info on what the issues is or has been. We've been telling various people there is a problem but getting no feed back, well i can sort of understand that.
im using newshosting.com
---------- Post added at 10:36 ---------- Previous post was at 09:42 ----------
my downloads speeds have gone down to 1-1.2MB/s in the past half hour :(
Well I seemed to have a little problem with my speeds this morning, nearly back to when it was really slow. Sooo... I change my upstream channel and hey presto back to normal again and it has been for the past hour!
https://www.cableforum.co.uk/images/local/2007/07/35.png (http://www.speedtest.net)
Retrovertigo
22-07-2007, 11:49
Well I seemed to have a little problem with my speeds this morning, nearly back to when it was really slow. Sooo... I change my upstream channel and hey presto back to normal again and it has been for the past hour!
https://www.cableforum.co.uk/images/local/2007/07/35.png (http://www.speedtest.net)
What do you mean by this exactly? How do you change upstream channels?
I'm still chugging away at 700k on the newsgroups. Pathetic. This forum needs 2 threads "those who get decent speeds - and those who don't". Having one entitled fixed doesn't cut it because people pop in and say "yes, it's fixed, I'm getting 20meg". But that's not fixed as I know it. fixed is when all the customers are happy with what they get.
"But that's not fixed as I know it. fixed is when all the customers are happy with what they get."
i do sympathise with your problems but it is impossible to make everybody happy ......in all walks of life
Retrovertigo
22-07-2007, 12:14
"But that's not fixed as I know it. fixed is when all the customers are happy with what they get."
i do sympathise with your problems but it is impossible to make everybody happy ......in all walks of life
Well, that's the problem with a thread like this isn't then? It isn't fixed, it's just that some are lucky while some are getting shafted. It's NOT fixed though.
There should be a happy medium where everyone is getting acceptable speeds. That attitude of, "well, I'm ok, but hey, you have to put up with it because we can't please everyone" is NOT what people with problems want to hear right now.
What do you mean by this exactly? How do you change upstream channels?
I have a moto SB 5101E and when I go to 192.168.100.1 I can change my upstream channel on the configuration tab. I have 4 upstream channels that I can use, according to VM I'm supposed to be on number 4, however I have checked all of them at various times and have come to the conclusion that my best upstream channels are 3,4,1 & and 2 in order of best to worst.
Retrovertigo
22-07-2007, 12:22
I have a moto SB 5101E and when I go to 192.168.100.1 I can change my upstream channel on the configuration tab. I have 4 upstream channels that I can use, according to VM I'm supposed to be on number 4, however I have checked all of them at various times and have come to the conclusion that my best upstream channels are 3,4,1 & and 2 in order of best to worst.
Ah ok. I'm on an NTL200 and can't change anything it seems. Shame as I would love to have had a mess around to see if it helped. Thanks
My speeds are back to crap with ongoing crap in the afternoon and forcasted continuing crappy in the evening. I am confident that my problem with speed has everything to do with a UBR that is black for 50% of the day and the lack of money to upgrade it. Badger is all seeing for those in the know ;)
I was told re segmentation had been done in my area but its not i have the evidence ;) to prove that.
This happened last Sunday as well.
This is my SUPER DUPER HIGH SPEED CABLE MODEM BROADBAND hope your proud of it VIRGIN
Sun, 22 Jul 2007 11:34:42 GMT
Test 1: 1024K took 15462 ms = 66.2 KB/sec, approx 545 Kbps, 0.53 Mbps
Test 2: 1024K took 11164 ms = 91.7 KB/sec, approx 756 Kbps, 0.74 Mbps
Test 3: 1024K took 15021 ms = 68.2 KB/sec, approx 562 Kbps, 0.55 Mbps
Test 4: 2048K took 21922 ms = 93.4 KB/sec, approx 770 Kbps, 0.75 Mbps
Overall Average Speed = approx 658 Kbps, 0.64 Mbps
To repeat this test from the source server click here (http://homepage.ntlworld.com/paul.marsden/newspeedtest.html?1185104150044).
iTekweni
22-07-2007, 12:45
My speeds are back to crap with ongoing crap in the afternoon and forcasted continuing crappy in the evening. I am confident that my problem with speed has everything to do with a UBR that is black for 50% of the day and the lack of money to upgrade it. Badger is all seeing for those in the know ;)
I was told re segmentation had been done in my area but its not i have the evidence ;) to prove that.
This happened last Sunday as well.
This is my SUPER DUPER HIGH SPEED CABLE MODEM BROADBAND hope your proud of it VIRGIN
Sun, 22 Jul 2007 11:34:42 GMT
Test 1: 1024K took 15462 ms = 66.2 KB/sec, approx 545 Kbps, 0.53 Mbps
Test 2: 1024K took 11164 ms = 91.7 KB/sec, approx 756 Kbps, 0.74 Mbps
Test 3: 1024K took 15021 ms = 68.2 KB/sec, approx 562 Kbps, 0.55 Mbps
Test 4: 2048K took 21922 ms = 93.4 KB/sec, approx 770 Kbps, 0.75 Mbps
Overall Average Speed = approx 658 Kbps, 0.64 Mbps
To repeat this test from the source server click here (http://homepage.ntlworld.com/paul.marsden/newspeedtest.html?1185104150044).
The speeds are worse here in Warrington
Sun, 22 Jul 2007 11:42:19 UTC
Test 1: 1024K took 18281 ms = 56 KB/sec, approx 461 Kbps, 0.45 Mbps
Test 2: 1024K took 15484 ms = 66.1 KB/sec, approx 545 Kbps, 0.53 Mbps
Test 3: 1024K took 19266 ms = 53.2 KB/sec, approx 438 Kbps, 0.43 Mbps
Test 4: 2048K took 45766 ms = 44.7 KB/sec, approx 368 Kbps, 0.36 Mbps
Overall Average Speed = approx 453 Kbps, 0.44 Mbps
Virgin are doing a splendid job of it
slowcoach
22-07-2007, 12:56
2 - 3 MB/s here today, may have to start going to the Garden Center every Sunday with the rest of the drones. :dunce:
The speeds are worse here in Warrington
Sun, 22 Jul 2007 11:42:19 UTC
Test 1: 1024K took 18281 ms = 56 KB/sec, approx 461 Kbps, 0.45 Mbps
Test 2: 1024K took 15484 ms = 66.1 KB/sec, approx 545 Kbps, 0.53 Mbps
Test 3: 1024K took 19266 ms = 53.2 KB/sec, approx 438 Kbps, 0.43 Mbps
Test 4: 2048K took 45766 ms = 44.7 KB/sec, approx 368 Kbps, 0.36 Mbps
Overall Average Speed = approx 453 Kbps, 0.44 Mbps
Virgin are doing a splendid job of it
I live in Warrington :)
Sun, 22 Jul 2007 11:54:40 GMT
Test 1: 1024K took 9273 ms = 110.4 KB/sec, approx 910 Kbps, 0.89 Mbps
Test 2: 1024K took 6559 ms = 156.1 KB/sec, approx 1286 Kbps, 1.26 Mbps
Test 3: 1024K took 8883 ms = 115.3 KB/sec, approx 950 Kbps, 0.93 Mbps
Test 4: 2048K took 19104 ms = 107.2 KB/sec, approx 883 Kbps, 0.86 Mbps
Overall Average Speed = approx 1007 Kbps, 0.99 Mbps
To repeat this test from the source server click here (http://homepage.ntlworld.com/paul.marsden/newspeedtest.html?1185105326524).
iTekweni
22-07-2007, 13:23
We could be neighbours with similar speeds
We could be neighbours with similar speeds
i am close to the football ground by the high level bridge.
iTekweni
22-07-2007, 14:22
i am close to the football ground by the high level bridge.
I am in the WA5 area
Bandwidth Forecast for the afternoon 22-07-2007 14:00 to 16:00 shaping time.
Crappyness with continuing Crappyness.
Long range forecasts for the rest of the month is continuing Crappyness on most days.
Sun, 22 Jul 2007 13:15:40 GMT
Test 1: 1024K took 8415 ms = 121.7 KB/sec, approx 1003 Kbps, 0.98 Mbps
Test 2: 1024K took 14248 ms = 71.9 KB/sec, approx 592 Kbps, 0.58 Mbps
Test 3: 1024K took 18614 ms = 55 KB/sec, approx 453 Kbps, 0.44 Mbps
Test 4: 2048K took 34698 ms = 59 KB/sec, approx 486 Kbps, 0.47 Mbps
Overall Average Speed = approx 634 Kbps, 0.62 Mbps
To repeat this test from the source server click here (http://homepage.ntlworld.com/paul.marsden/newspeedtest.html?1185110217985).
xspeedyx
22-07-2007, 14:25
cnt wait for 20mb I really hope its ok coz my 10mb is great
iTekweni
22-07-2007, 14:29
Wow things are looking up
Sun, 22 Jul 2007 13:27:23 UTC
Test 1: 1024K took 4782 ms = 214.1 KB/sec, approx 1764 Kbps, 1.72 Mbps
Test 2: 1024K took 5890 ms = 173.9 KB/sec, approx 1433 Kbps, 1.4 Mbps
Test 3: 1024K took 4703 ms = 217.7 KB/sec, approx 1794 Kbps, 1.75 Mbps
Test 4: 2048K took 12360 ms = 165.7 KB/sec, approx 1365 Kbps, 1.33 Mbps
Overall Average Speed = approx 1589 Kbps, 1.55 Mbps
slowcoach
22-07-2007, 14:48
Now varying between 1.0 - 1.9 MB/s depending on server chosen.
mines jumping all over, 1-1.6MB/sec
My modem have just been off line for 5 mins. It rebooted then came back up and i now have this :).
Fireplace
22-07-2007, 15:14
I am in the WA5 area
I'm in WA5 as well.
Sun, 22 Jul 2007 14:13:34 GMT
Test 1: 1024K took 6250 ms = 163.8 KB/sec, approx 1350 Kbps, 1.32 Mbps
Test 2: 1024K took 2890 ms = 354.3 KB/sec, approx 2919 Kbps, 2.85 Mbps
Test 3: 1024K took 4391 ms = 233.2 KB/sec, approx 1922 Kbps, 1.88 Mbps
Test 4: 2048K took 10500 ms = 195 KB/sec, approx 1607 Kbps, 1.57 Mbps
Overall Average Speed = approx 1950 Kbps, 1.91 Mbps
Woo Hoo! Hot damn that's fast.
AndyIggs83
22-07-2007, 15:23
I'm in WA5 as well.
Sun, 22 Jul 2007 14:13:34 GMT
Test 1: 1024K took 6250 ms = 163.8 KB/sec, approx 1350 Kbps, 1.32 Mbps
Test 2: 1024K took 2890 ms = 354.3 KB/sec, approx 2919 Kbps, 2.85 Mbps
Test 3: 1024K took 4391 ms = 233.2 KB/sec, approx 1922 Kbps, 1.88 Mbps
Test 4: 2048K took 10500 ms = 195 KB/sec, approx 1607 Kbps, 1.57 Mbps
Overall Average Speed = approx 1950 Kbps, 1.91 Mbps
Woo Hoo! Hot damn that's fast.
WA5 as well
Sun, 22 Jul 2007 14:21:20 GMT
Test 1: 1024K took 1358 ms = 754 KB/sec, approx 6213 Kbps, 6.07 Mbps
Test 2: 1024K took 1274 ms = 803.8 KB/sec, approx 6623 Kbps, 6.47 Mbps
Test 3: 1024K took 2040 ms = 502 KB/sec, approx 4136 Kbps, 4.04 Mbps
Test 4: 2048K took 3208 ms = 638.4 KB/sec, approx 5260 Kbps, 5.14 Mbps
Overall Average Speed = approx 5558 Kbps, 5.43 Mbps
Its been worse but not too bad today
Hmmm well this is what I am getting just into the TS time zone(first time I have really had the chance to check it at this time whilst it was working properly... (North East London Area)
Sun, 22 Jul 2007 14:38:32 GMT
Test 1: 1024K took 480 ms = 2133.3 KB/sec, approx 17578 Kbps, 17.17 Mbps
Test 2: 1024K took 631 ms = 1622.8 KB/sec, approx 13372 Kbps, 13.06 Mbps
Test 3: 1024K took 381 ms = 2687.7 KB/sec, approx 22147 Kbps, 21.63 Mbps
Test 4: 2048K took 961 ms = 2131.1 KB/sec, approx 17560 Kbps, 17.15 Mbps
Overall Average Speed = approx 17664 Kbps, 17.25 Mbps
To repeat this test from the source server click here (http://homepage.ntlworld.com/paul.marsden/newspeedtest.html?1185115115084).
and this ......
https://www.cableforum.co.uk/images/local/2007/07/34.png (http://www.speedtest.net)
This aint so bad at all, it has remained pretty stable.
This is my speed at the moment.
Hmm Windows Home Server Beta 2 ;)
Ive yet to install that Bill, let us know if its any good! :D :D
example of traffic shaping working.
will see if it goes back to full speed after 4 hours..
http://www.guysleeman.co.uk/stuff/shaping.jpg
Hmm Windows Home Server Beta 2 ;)
Ive yet to install that Bill, let us know if its any good! :D :D
How the hell did you know that.
Its good. Been on the beta test for it for a while now.
Retrovertigo
23-07-2007, 01:40
Another late night experiment, and another set of poor results.
Mon, 23 Jul 2007 00:40:15 GMT
Test 1: 1024K took 922 ms = 1110.6 KB/sec, approx 9151 Kbps, 8.94 Mbps
Test 2: 1024K took 922 ms = 1110.6 KB/sec, approx 9151 Kbps, 8.94 Mbps
Test 3: 1024K took 984 ms = 1040.7 KB/sec, approx 8575 Kbps, 8.37 Mbps
Test 4: 2048K took 1859 ms = 1101.7 KB/sec, approx 9078 Kbps, 8.87 Mbps
Overall Average Speed = approx 8989 Kbps, 8.78 Mbps
To repeat this test from the source server click here.
Despite the time it says, it's actually an hour on from that, must be my board settings setup wrong? Anyway, even those of you who may think I haven't stopped complaining, must admit that, at getting on for 2am, I should be getting speeds far better than that? heavy traffic etc goes out the window at this hour doesn't it? It's an absolute waste me trying to take advantage of "off-peak hours" to download stuff as quickly as possible, when even off-peak I am getting less than half of what I pay for.
It honestly confuses me how I still see low speeds like that at this time of day, when it seems even those with severely crippled speeds, see double what I've just posted when it's out of hours.
Oh and maybe some one techy can explain why although that speed test shows almost 9meg, I am STILL only getting 600k-ish off the newsgroups. It's the wrong way around. Newsgroups were always a true test of speed giving better speed results. So what the hell is going on there?
The problems i have are down to a oversubscribed UBR.
I keep being told its going to be fixed but as yet that has not happened.
My speed in the non congested time of the day.
Mon, 23 Jul 2007 05:43:19 GMT
Test 1: 1024K took 405 ms = 2528.4 KB/sec, approx 20834 Kbps, 20.35 Mbps
Test 2: 1024K took 335 ms = 3056.7 KB/sec, approx 25187 Kbps, 24.6 Mbps
Test 3: 1024K took 461 ms = 2221.3 KB/sec, approx 18304 Kbps, 17.88 Mbps
Test 4: 2048K took 1432 ms = 1430.2 KB/sec, approx 11785 Kbps, 11.51 Mbps
Overall Average Speed = approx 19028 Kbps, 18.59 Mbps
To repeat this test from the source server click here (http://homepage.ntlworld.com/paul.marsden/newspeedtest.html?1185169402131).
Virgin you have 22 days left to get your finger out of your ****
How the hell did you know that.
Its good. Been on the beta test for it for a while now.
Remember I is the Master Leecher Bill, I have every post on Usenet catalogued in my brain! LOL :D
dontpannic
26-07-2007, 09:45
the calm before the storm.
Brilliant post there. It seems you have a mature and reasoned approach to Virgin Media and any potential problems!! :td:
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