Pompeytf
18-07-2007, 23:03
This is my first post - hope I don't bore you all with a previously answered question. As loyal cable customers (since the days of Nynex in Portsmouth) we are upgrading next week to the VIP package. I'm hoping it will be simple as we already have 2 cable boxes together and neither will need to be moved.
However, my question is about our broadband which we have had for years (as NTL customers) running off my PACE set top box. What happens next week when they come to fit the modem? A box from Virgin Media containing a self-install kit including leads, the modem and another set up disk arrived today by Parcel Force with a letter promising a password to follow. We were not expecting this - just thought the Engineers would bring a modem with the V+ box. I already have broadband set up on our computer plus an NTL e-mail address which I don't want to change. Surely I don't have to run another set up programme?
Has anybody been through this process already? I am getting stressed thinking about it already - I'm actually quite happy with my broadband at the moment and the thought of phoning that 'help line' fills me with dread.
Upgrading to this package for an extra £5 simply made financial sense.
Hope you can help me - sorry for rambling!
However, my question is about our broadband which we have had for years (as NTL customers) running off my PACE set top box. What happens next week when they come to fit the modem? A box from Virgin Media containing a self-install kit including leads, the modem and another set up disk arrived today by Parcel Force with a letter promising a password to follow. We were not expecting this - just thought the Engineers would bring a modem with the V+ box. I already have broadband set up on our computer plus an NTL e-mail address which I don't want to change. Surely I don't have to run another set up programme?
Has anybody been through this process already? I am getting stressed thinking about it already - I'm actually quite happy with my broadband at the moment and the thought of phoning that 'help line' fills me with dread.
Upgrading to this package for an extra £5 simply made financial sense.
Hope you can help me - sorry for rambling!