View Full Version : slow 20meg this is beyond a joke now
Anyone else know friends and family on 20 meg connection that are getting around 4-5 meg downloads???
i have several friends in the Reading area and all of us are experiencing slow speeds........for virgin to think im going to be paying them 37.99 for this crap is crazy.
They have got until the weekend to sort it out or im going down to 4 meg...theres no point paying for something you just aint getting.
Awfull awfull company.
matuneek
17-07-2007, 20:51
im from reading and my connection seems to be terrible most of the time.
Glad im not alone then, the only answer for me is to downgrade untill they actually fix whatever the problem is, i couldnt give a crap about traffic shaping blah blah blah...when i turn on my pc after work i expect to be getting around 18 meg downloads not 5 meg, its disgusting and the people on the phone cant give any answers.
To me it seems im being capped even though i havent downloaded anything!
Worst monthy fee ive ever paid for in my life, ive had nothing but hassle from this product/service.
DerekRothwell
17-07-2007, 22:10
Wirral - Only managing to squeeze out 4mb at a push - been like this for days now.
20mb? No drop in speeds if you get broadband by cable??
Seems they are paying that silly American bint in the adverts good money to lie!
SwishSwash
17-07-2007, 22:11
Your not alone at all.. I am in reading they have upgraded me to the 20Meg service but my performance is still stuck as if I was still on 4Mb
It's because you live in the scummy south, move up north and your ok ;)
1st 512K took 265 ms = 1932.1 KB/sec, approx 15921 Kbps, 15.55 Mbps
2nd 512K took 219 ms = 2337.9 KB/sec, approx 19264 Kbps, 18.81 Mbps
3rd 512K took 219 ms = 2337.9 KB/sec, approx 19264 Kbps, 18.81 Mbps
4th 512K took 234 ms = 2188 KB/sec, approx 18029 Kbps, 17.61 Mbps
Overall Average Speed = approx 18120 Kbps, 17.7 Mbps
It's because you live in the scummy south, move up north and your ok ;)
1st 512K took 265 ms = 1932.1 KB/sec, approx 15921 Kbps, 15.55 Mbps
2nd 512K took 219 ms = 2337.9 KB/sec, approx 19264 Kbps, 18.81 Mbps
3rd 512K took 219 ms = 2337.9 KB/sec, approx 19264 Kbps, 18.81 Mbps
4th 512K took 234 ms = 2188 KB/sec, approx 18029 Kbps, 17.61 Mbps
Overall Average Speed = approx 18120 Kbps, 17.7 Mbps
afraid not my friend, west yorkshire here
Tue, 17 Jul 2007 21:27:08 GMT
1st 512K took 3074 ms = 166.6 KB/sec, approx 1373 Kbps, 1.34 Mbps
2nd 512K took 1202 ms = 426 KB/sec, approx 3510 Kbps, 3.43 Mbps
3rd 512K took 1022 ms = 501 KB/sec, approx 4128 Kbps, 4.03 Mbps
4th 512K took 1772 ms = 288.9 KB/sec, approx 2381 Kbps, 2.33 Mbps
Overall Average Speed = approx 2848 Kbps, 2.78 Mbps
and before you say anything i've only downloaded about 100mb today before i went to work
when i got back, about half 3 ish, i could only get about the above speeds, (20mb connection)
afraid not my friend, west yorkshire here
and before you say anything i've only downloaded about 100mb today before i went to work
when i got back, about half 3 ish, i could only get about the above speeds, (20mb connection)
Sorry should have been more specific. North east, the true north.
I wasn't going to say anything at all my friend.
Clearly certain people are getting a bad deal with the 20Mb 'tinternet. I don't believe this to be the majority though
Cerberus
17-07-2007, 22:39
It's because you live in the scummy south, move up north and your ok ;)
1st 512K took 265 ms = 1932.1 KB/sec, approx 15921 Kbps, 15.55 Mbps
2nd 512K took 219 ms = 2337.9 KB/sec, approx 19264 Kbps, 18.81 Mbps
3rd 512K took 219 ms = 2337.9 KB/sec, approx 19264 Kbps, 18.81 Mbps
4th 512K took 234 ms = 2188 KB/sec, approx 18029 Kbps, 17.61 Mbps
Overall Average Speed = approx 18120 Kbps, 17.7 Mbps
Well to me you live in the scummy south :p: and my speeds for a 20mb connection are beyond a joke. At the moment I am grinning and bearing it. I hope it sorts itself out like my 10mb did eventually. If it gets worse then I will ring VM up. Generally during the day the speeds are fine and so are the early hours of the morning.
Aye but Cerb I'm in Glasgow on 2MB and even its rubbish just now....its like being back on a 56k modem at times.
Aye but Cerb I'm in Glasgow on 2MB and even its rubbish just now....its like being back on a 56k modem at times.
Oh how I remember 56k. Waiting for that dirty picture to appear was never really worth it :D
Toilet-Duck
17-07-2007, 23:54
Sorry should have been more specific. North east, the true north.
I wasn't going to say anything at all my friend.
Clearly certain people are getting a bad deal with the 20Mb 'tinternet. I don't believe this to be the majority though
Im in north east (Sunderland to be exact) and my 20 meg speeds are shocking, fine after around 2am get around 19.2 meg between 7AM and 1am my speeds hardly reach 5 meg... :td::td:
Im in north east (Sunderland to be exact) and my 20 meg speeds are shocking, fine after around 2am get around 19.2 meg between 7AM and 1am my speeds hardly reach 5 meg... :td::td:
First of all, I'm sorry that your from Sunderland ;)
You are clearly one of the few (few being those out 1.5m) who are having problems with the 20 meg service. Have you tried downloading multiple files at the same time via the 'tinternet?
First of all, I'm sorry that your from Sunderland ;)
You are clearly one of the few (few being those out 1.5m) who are having problems with the 20 meg service. Have you tried downloading multiple files at the same time via the 'tinternet?
sorry but why should we try download multiple files from the internet, we can't get a conection about .5 mbit for **** never mind downlaoding multiplie files
sorry but why should we try download multiple files from the internet, we can't get a conection about .5 mbit for **** never mind downlaoding multiplie files
Give it a try???
Cerberus
18-07-2007, 01:24
Aye but Cerb I'm in Glasgow on 2MB and even its rubbish just now....its like being back on a 56k modem at times.
Shocked and I thought it was just me. Whats the crack with Glasgow then are all speeds poor?
I know a couple of my mates have been getting near enough 20mb and they are only down the road from me.
I will leave it be for now and if it gets any worse then I am going to speak to my friends at VM.
Toilet-Duck
18-07-2007, 04:15
First of all, I'm sorry that your from Sunderland ;)
You are clearly one of the few (few being those out 1.5m) who are having problems with the 20 meg service. Have you tried downloading multiple files at the same time via the 'tinternet?
Yup tried 5 downloads at a time and still getting the same speeds, also tried downloading from Virginmedia servers and still getting the same problem...
Had an engineer out 5 times now modem has been swapped 4 times thats all they ever seem to do :mad:
iTekweni
18-07-2007, 09:33
I am getting fed up with this slow speed downloading at minute from MS office update at 429 kbs and I am on 20meg.
I'm in the North East (Saltburn in Teesside) and since the upgrade have not ONCE got the 20Meg download speeds - I seem to be stuck at about 13mB/sec (20 connections to giganews) - not bad, but not 20!! Nobody at Virgin can seem to help - tried it all, resetting modem etc etc.
iTekweni
18-07-2007, 09:42
I'm in the North East (Saltburn in Teesside) and since the upgrade have not ONCE got the 20Meg download speeds - I seem to be stuck at about 13mB/sec (20 connections to giganews) - not bad, but not 20!! Nobody at Virgin can seem to help - tried it all, resetting modem etc etc.
I have never experienced speeds like that so do not know what its like this is the best I get.
Wed, 18 Jul 2007 08:50:15 UTC
1st 512K took 1359 ms = 376.7 KB/sec, approx 3104 Kbps, 3.03 Mbps
2nd 512K took 1203 ms = 425.6 KB/sec, approx 3507 Kbps, 3.42 Mbps
3rd 512K took 1156 ms = 442.9 KB/sec, approx 3649 Kbps, 3.56 Mbps
4th 512K took 1188 ms = 431 KB/sec, approx 3551 Kbps, 3.47 Mbps
Overall Average Speed = approx 3453 Kbps, 3.37 Mbps
To repeat this test from the source server click here.
slowcoach
18-07-2007, 12:15
Hopefully they have tweaked this area (Oldham) because yesterday morning it was at dialup speed but come 1.00 pm the speeds shot up and it has been good ever since.
Wed, 18 Jul 2007 11:04:39 GMT
1st 512K took 225 ms = 2275.6 KB/sec, approx 18751 Kbps, 18.31 Mbps
2nd 512K took 220 ms = 2327.3 KB/sec, approx 19177 Kbps, 18.73 Mbps
3rd 512K took 208 ms = 2461.5 KB/sec, approx 20283 Kbps, 19.81 Mbps
4th 512K took 219 ms = 2337.9 KB/sec, approx 19264 Kbps, 18.81 Mbps
Overall Average Speed = approx 19369 Kbps, 18.92 Mbps :cool:
Also downloading at these sort of speeds since yesterday.
I just hope it stays like this.
Hopefully they have tweaked this area (Oldham) because yesterday morning it was at dialup speed but come 1.00 pm the speeds shot up and it has been good ever since.
Wed, 18 Jul 2007 11:04:39 GMT
1st 512K took 225 ms = 2275.6 KB/sec, approx 18751 Kbps, 18.31 Mbps
2nd 512K took 220 ms = 2327.3 KB/sec, approx 19177 Kbps, 18.73 Mbps
3rd 512K took 208 ms = 2461.5 KB/sec, approx 20283 Kbps, 19.81 Mbps
4th 512K took 219 ms = 2337.9 KB/sec, approx 19264 Kbps, 18.81 Mbps
Overall Average Speed = approx 19369 Kbps, 18.92 Mbps :cool:
Also downloading at these sort of speeds since yesterday.
I just hope it stays like this.
How do you get these speed measurements?
stewlewis
18-07-2007, 20:35
How to get them that high or how to get/test them?
The test is at the top of this page:
http://www.cableforum.co.uk/board/speed.php
But the test is inside VM's network, so it's always good for me.
Super duper 20 meg coax cable modem broadband :rolleyes:
Wed, 18 Jul 2007 19:51:18 GMT
1st 512K took 6057 ms = 84.5 KB/sec, approx 696 Kbps, 0.68 Mbps
2nd 512K took 2029 ms = 252.3 KB/sec, approx 2079 Kbps, 2.03 Mbps
3rd 512K took 6578 ms = 77.8 KB/sec, approx 641 Kbps, 0.63 Mbps
4th 512K took 1644 ms = 311.4 KB/sec, approx 2566 Kbps, 2.51 Mbps
Overall Average Speed = approx 1496 Kbps, 1.46 Mbps
To repeat this test from the source server click here (http://homepage.ntlworld.com/paul.marsden/newspeedtest.html?1184788295474).
Then you wonder why i gave them 30 days notice.
26 days and counting Virgin.
My 20meg, best in the UK:
Wed, 18 Jul 2007 19:56:22 GMT
1st 512K took 718 ms = 713.1 KB/sec, approx 5876 Kbps, 5.74 Mbps
2nd 512K took 610 ms = 839.3 KB/sec, approx 6916 Kbps, 6.75 Mbps
3rd 512K took 656 ms = 780.5 KB/sec, approx 6431 Kbps, 6.28 Mbps
4th 512K took 766 ms = 668.4 KB/sec, approx 5508 Kbps, 5.38 Mbps
Overall Average Speed = approx 6183 Kbps, 6.04 Mbps
foned virgin today coz my internet ad gone down . by the way it nearly cost me £3.85 to tell erm my net ad gone but moaned and so got a credit . while on the fone to erm i asked why wen it woz working did i get slow speeds sum times . the reply woz that they cap it to 600k tween 4 pm and midnight .wot a bloody liberty . i am at home all day but wot bout poor suckers that work all day .nice deal huh . i dont think .
invisibleboy
18-07-2007, 21:00
Ha Brighton rocks
Wed, 18 Jul 2007 20:00:56 GMT
1st 512K took 140 ms = 3657.10009765625 KB/sec, approx 30135 Kbps, 29.43000030517578 Mbps
2nd 512K took 137 ms = 3737.199951171875 KB/sec, approx 30795 Kbps, 30.06999969482422 Mbps
3rd 512K took 140 ms = 3657.10009765625 KB/sec, approx 30135 Kbps, 29.43000030517578 Mbps
4th 512K took 143 ms = 3580.39990234375 KB/sec, approx 29502 Kbps, 28.809999465942383 Mbps
Overall Average Speed = approx 30142 Kbps, 29.440000534057617 Mbps
i must add i reckon this is a fault
iTekweni
18-07-2007, 21:01
My 20 meg
Wed, 18 Jul 2007 19:59:41 UTC
1st 512K took 3390 ms = 151 KB/sec, approx 1244 Kbps, 1.21 Mbps
2nd 512K took 3047 ms = 168 KB/sec, approx 1384 Kbps, 1.35 Mbps
3rd 512K took 1953 ms = 262.2 KB/sec, approx 2161 Kbps, 2.11 Mbps
4th 512K took 2329 ms = 219.8 KB/sec, approx 1811 Kbps, 1.77 Mbps
Overall Average Speed = approx 1650 Kbps, 1.61 Mbps
foned virgin today coz my internet ad gone down . by the way it nearly cost me £3.85 to tell erm my net ad gone but moaned and so got a credit . while on the fone to erm i asked why wen it woz working did i get slow speeds sum times . the reply woz that they cap it to 600k tween 4 pm and midnight .wot a bloody liberty . i am at home all day but wot bout poor suckers that work all day .nice deal huh . i dont think .
You're not limited to 160 characters per post, so again in English?
nick-harper
18-07-2007, 21:14
This is my 20mb in Coventry!
I was downloading at around 2400kbps about an hour ago though :(
Wed, 18 Jul 2007 20:13:26 GMT
1st 512K took 875 ms = 585.1 KB/sec, approx 4821 Kbps, 4.71 Mbps
2nd 512K took 891 ms = 574.6 KB/sec, approx 4735 Kbps, 4.62 Mbps
3rd 512K took 906 ms = 565.1 KB/sec, approx 4656 Kbps, 4.55 Mbps
4th 512K took 875 ms = 585.1 KB/sec, approx 4821 Kbps, 4.71 Mbps
Overall Average Speed = approx 4758 Kbps, 4.65 Mbps
This is my 20mb in Coventry!
I was downloading at around 2400kbps about an hour ago though :(
Wed, 18 Jul 2007 20:13:26 GMT
1st 512K took 875 ms = 585.1 KB/sec, approx 4821 Kbps, 4.71 Mbps
2nd 512K took 891 ms = 574.6 KB/sec, approx 4735 Kbps, 4.62 Mbps
3rd 512K took 906 ms = 565.1 KB/sec, approx 4656 Kbps, 4.55 Mbps
4th 512K took 875 ms = 585.1 KB/sec, approx 4821 Kbps, 4.71 Mbps
Overall Average Speed = approx 4758 Kbps, 4.65 Mbps
That looks like shaping to me. How much have you downloaded.
If its about 3 gig then that's you shaped till midnight :(
This is my 20mb in Coventry!
I was downloading at around 2400kbps about an hour ago though :(
Wed, 18 Jul 2007 20:13:26 GMT
1st 512K took 875 ms = 585.1 KB/sec, approx 4821 Kbps, 4.71 Mbps
2nd 512K took 891 ms = 574.6 KB/sec, approx 4735 Kbps, 4.62 Mbps
3rd 512K took 906 ms = 565.1 KB/sec, approx 4656 Kbps, 4.55 Mbps
4th 512K took 875 ms = 585.1 KB/sec, approx 4821 Kbps, 4.71 Mbps
Overall Average Speed = approx 4758 Kbps, 4.65 Mbps
youve been shaped/throttled, at 2400kbps it only takes 20mins to hit the 3gig evening limit
Ken_Kirklees
18-07-2007, 21:28
https://www.cableforum.co.uk/images/local/2007/07/42.png (http://www.speedtest.net)
Im on 20Mb also and after weeks of getting this during the evenings, i finally phoned technical support and after 20min they've booked me an engineer for next tuesday. I wonder what they will do?
After about 11pm i do get this tho:
https://www.cableforum.co.uk/images/local/2007/07/43.png (http://www.speedtest.net)
Wed, 18 Jul 2007 20:24:05 GMT
1st 512K took 322 ms = 1590.1 KB/sec, approx 13102 Kbps, 12.79 Mbps
2nd 512K took 315 ms = 1625.4 KB/sec, approx 13393 Kbps, 13.08 Mbps
3rd 512K took 350 ms = 1462.9 KB/sec, approx 12054 Kbps, 11.77 Mbps
4th 512K took 332 ms = 1542.2 KB/sec, approx 12708 Kbps, 12.41 Mbps
Overall Average Speed = approx 12814 Kbps, 12.51 Mbps
Lewisham
Broadband and TV died last night at about midnight but it was all back on this morning.
Thank god,i did`nt fancy having to go through all the hassles i need to before i can even call the buggers......some things are just not in the script.
nick-harper
18-07-2007, 21:42
That looks like shaping to me. How much have you downloaded.
If its about 3 gig then that's you shaped till midnight :(
It must be about 3gb but how long has this shaping been going?
I have only just started using Newsgroups again after a while but I wasnt informed about any shaping as when I was on 10mb before I could download at 1.2mb solidly :(
It must be about 3gb but how long has this shaping been going?
I have only just started using Newsgroups again after a while but I wasnt informed about any shaping as when I was on 10mb before I could download at 1.2mb solidly :(
For some of us since last September.
http://www.cableforum.co.uk/board/12/33601426-update-request-do-ntl-traffic-shape.html
14256
I`d never rely on anything that place tells me:)
Unless i really have dropped that much in the couple of minutes since the test on here.
The Hitman
18-07-2007, 21:56
Wed, 18 Jul 2007 20:54:23 UTC
1st 512K took 796 ms = 643.2 KB/sec, approx 5300 Kbps, 5.18 Mbps
2nd 512K took 1062 ms = 482.1 KB/sec, approx 3973 Kbps, 3.88 Mbps
3rd 512K took 875 ms = 585.1 KB/sec, approx 4821 Kbps, 4.71 Mbps
4th 512K took 985 ms = 519.8 KB/sec, approx 4283 Kbps, 4.18 Mbps
Overall Average Speed = approx 4594 Kbps, 4.49 Mbps
To repeat this test from the source server click here.
For Lincoln this is top notch:D
XL user in Cambridge here. Very light downloader (few hundred MB per week) so no STM for me.
Having a 5mbit connection would be heaven for me. I get a whopping 0.4mbit download speed in the evening during the week and for the whole of any weekend between Friday afternoon and early Monday morning.
Any other time I get 12-14mbit. Sometimes up to 16mbit.
Well worth £37 a month. Before the "upgrade" I had a rock solid 10mbit connection at any time. Apparently it might be my connection according to VM. Isn't it amazing how my connections is always fine during the day?
Take a look at my magnificent "high speed" Broadband connection.
http://gallery.filefront.com/busted404//663412/
spankysmagicpian
19-07-2007, 00:03
Ooooh Virgin Media, with those download speeds you are really spoiling us :D
I have managed these dizzy speeds at midnight. Cant complain - it's double what it was before.
Wed, 18 Jul 2007 23:02:41 GMT
1st 512K took 593 ms = 863.4 KB/sec, approx 7114 Kbps, 6.95 Mbps
2nd 512K took 563 ms = 909.4 KB/sec, approx 7493 Kbps, 7.32 Mbps
3rd 512K took 1422 ms = 360.1 KB/sec, approx 2967 Kbps, 2.9 Mbps
4th 512K took 937 ms = 546.4 KB/sec, approx 4502 Kbps, 4.4 Mbps
Overall Average Speed = approx 5519 Kbps, 5.39 Mbps
My 10mb was great 90% of the time. Now theyve "upgraded" me, im getting 4 - 5 meg. Bring back the 10mb!!
Thu, 19 Jul 2007 00:57:00 UTC
Test 1: 1024K took 500 ms = 2048 KB/sec, approx 16876 Kbps, 16.48 Mbps
Test 2: 1024K took 453 ms = 2260.5 KB/sec, approx 18627 Kbps, 18.19 Mbps
Test 3: 1024K took 453 ms = 2260.5 KB/sec, approx 18627 Kbps, 18.19 Mbps
Test 4: 2048K took 906 ms = 2260.5 KB/sec, approx 18627 Kbps, 18.19 Mbps
Overall Average Speed = approx 18189 Kbps, 17.76 Mbps
nottingham .ng11 .i work afternoons all this shaping is good for me
Thu, 19 Jul 2007 00:57:00 UTC
Overall Average Speed = approx 18189 Kbps, 17.76 Mbps
nottingham .ng11 .i work afternoons all this shaping is good for me
With all due respect those figures are meaningless. I can get similar from the Paul Marsden site. Try downloading two simultaneous files from http://fuller.zen.co.uk/test/ and two big files from http://gamefiles.virginmedia.com/ and see what happens. If you get those speeds at 11pm still then you're one of the fortunate ones.
I don't even download 300mb a day let alone 3GB at peak times. STM should be ensuring that my Internet experience is the best possible. I don't think 0.4mb quite cuts it :td:
DiscoStu
19-07-2007, 08:42
Ha Brighton rocks
Wed, 18 Jul 2007 20:00:56 GMT
1st 512K took 140 ms = 3657.10009765625 KB/sec, approx 30135 Kbps, 29.43000030517578 Mbps
2nd 512K took 137 ms = 3737.199951171875 KB/sec, approx 30795 Kbps, 30.06999969482422 Mbps
3rd 512K took 140 ms = 3657.10009765625 KB/sec, approx 30135 Kbps, 29.43000030517578 Mbps
4th 512K took 143 ms = 3580.39990234375 KB/sec, approx 29502 Kbps, 28.809999465942383 Mbps
Overall Average Speed = approx 30142 Kbps, 29.440000534057617 Mbps
i must add i reckon this is a fault
Hi invisibleboy,
I was getting a solid 20Mb/s* (for the first time since they b0rked my nice stable 10meg service) here in brighton yesterday too - now back to:
Thu, 19 Jul 2007 07:39:33 GMT
Test 1: 1024K took 1219 ms = 840 KB/sec, approx 6922 Kbps, 6.76 Mbps
Test 2: 1024K took 1140 ms = 898.2 KB/sec, approx 7401 Kbps, 7.23 Mbps
Test 3: 1024K took 1141 ms = 897.5 KB/sec, approx 7395 Kbps, 7.22 Mbps
Test 4: 2048K took 2516 ms = 814 KB/sec, approx 6707 Kbps, 6.55 Mbps
Overall Average Speed = approx 7106 Kbps, 6.94 Mbps
*When I tried downloading a big file it would never get over 100KB/S - So I wondered if someone had tweaked the speedtest rather than the root cause ;)
Hi all,
I join this forum because my so called 20mb internet service is also a joke.
In the morning my internet is fine just before I goto work. When I get home from work around 6ish the internet drops and WOW is unplayable.
The 3gb cap is a load of rubbish to because yesterday I decideded not to download anything before I went to work so I thought the internet will be fine when I get home, this wasnt the case as the internet was still slow.
Lets hope that VM does sort out this problem
This is my 20mb in Coventry!
I was downloading at around 2400kbps about an hour ago though :(
Wed, 18 Jul 2007 20:13:26 GMT
1st 512K took 875 ms = 585.1 KB/sec, approx 4821 Kbps, 4.71 Mbps
2nd 512K took 891 ms = 574.6 KB/sec, approx 4735 Kbps, 4.62 Mbps
3rd 512K took 906 ms = 565.1 KB/sec, approx 4656 Kbps, 4.55 Mbps
4th 512K took 875 ms = 585.1 KB/sec, approx 4821 Kbps, 4.71 Mbps
Overall Average Speed = approx 4758 Kbps, 4.65 Mbps
I too live in Coventry and was paying for 20 meg it was rubbish, so I have downgraded to 4 meg still very poor but cost's me a lot less.
invisibleboy
19-07-2007, 22:30
Hi invisibleboy,
I was getting a solid 20Mb/s* (for the first time since they b0rked my nice stable 10meg service) here in brighton yesterday too - now back to:
Thu, 19 Jul 2007 07:39:33 GMT
Test 1: 1024K took 1219 ms = 840 KB/sec, approx 6922 Kbps, 6.76 Mbps
Test 2: 1024K took 1140 ms = 898.2 KB/sec, approx 7401 Kbps, 7.23 Mbps
Test 3: 1024K took 1141 ms = 897.5 KB/sec, approx 7395 Kbps, 7.22 Mbps
Test 4: 2048K took 2516 ms = 814 KB/sec, approx 6707 Kbps, 6.55 Mbps
Overall Average Speed = approx 7106 Kbps, 6.94 Mbps
*When I tried downloading a big file it would never get over 100KB/S - So I wondered if someone had tweaked the speedtest rather than the root cause ;)
DiscoStu
yeah sucks now
Thu, 19 Jul 2007 21:28:32 GMT
Test 1: 1024K took 11956 ms = 85.5999984741211 KB/sec, approx 705 Kbps, 0.6899999976158142 Mbps
Test 2: 1024K took 6387 ms = 160.3000030517578 KB/sec, approx 1321 Kbps, 1.2899999618530273 Mbps
Test 3: 1024K took 8389 ms = 122.0999984741211 KB/sec, approx 1006 Kbps, 0.9800000190734863 Mbps
Test 4: 2048K took 13801 ms = 148.39999389648438 KB/sec, approx 1223 Kbps, 1.190000057220459 Mbps
Overall Average Speed = approx 1064 Kbps, 1.0399999618530273 Mbps
ziggymont
19-07-2007, 22:49
I am getting between 1800k and 2200k a sec download speeds of newsgroups so I am more than happy with my service.
Really feel for you all that are having problems tho :(
Copperfaced Jack
21-07-2007, 12:44
Sorry should have been more specific. North east, the true north.
I wasn't going to say anything at all my friend.
Clearly certain people are getting a bad deal with the 20Mb 'tinternet. I don't believe this to be the majority though
North East (NewYork UBR) here......can't get above 1 meg for several weeks - VM actually coughed it was an oversubscribed UBR a few months ago. Traffic shaping means nothing to me as, on a 20 meg conn, I average between 0.5 and 1 meg at any time night or day, huge latency and packet loss.
Now top download speeds do not interest me, all I want is a stable, low latency connection for playing games and loading web pages. I am 879 m from an LLU exchange (where I could get Be if needed)
Question is, would adsl , flawed though it, is be better than this even more flawed cable conn for the purposes which I want.
Going to make the full move in a few weeks if this doesn't change, even though the phone, Tv and mobile are all ok. Not willing to take a second rate service answerable to Third world country for much longer.
Is there anyone I can ring without having to pay those ridiculous premium rate charges for advice?? :mad:
Just got 20 meg in Norwich Norfolk, Used to have 10 Meg line when it was good until Nov 2006 then dropped down to 4 meg service that seemed to work well. The best I have got so far is around 5 meg on the 20 Meg. When the 1 month is up I shall be returning to the 4 meg service as so far there is only a 1 Meg improvement over the L service. Great shame.
I get around 20meg when I don't need it during the day, but evenings and weekends, its a waste of money.
In Ipswich at the moment I'm getting 4 - 5meg so much for paying 37.99 a month.
Can't even phone to complain now at 25p per minute.
I would rather have a steady 10meg than this rip off,
Starting to shop around Virgin Media, get it fixed or goodbye.
Simon
alangalaxy
23-07-2007, 17:33
I only joined this forum on saturday, I found it by having a search around to see if anybody else was having similar speed problems with VM. It seems that quite a large number of people are........I have tried the speed test several times since then and always come up with a similar result:-
Mon, 23 Jul 2007 12:32:12 GMT
Test 1: 1024K took 5344 ms = 191.6 KB/sec, approx 1579 Kbps, 1.54 Mbps
Test 2: 1024K took 4453 ms = 230 KB/sec, approx 1895 Kbps, 1.85 Mbps
Test 3: 1024K took 4687 ms = 218.5 KB/sec, approx 1800 Kbps, 1.76 Mbps
Test 4: 2048K took 10813 ms = 189.4 KB/sec, approx 1561 Kbps, 1.52 Mbps
Overall Average Speed = approx 1709 Kbps, 1.67 Mbps
Surely this can't be right can it? This is even happening outside the supposed shaping times.Is there any other way of finding out what my modem is up to and whether Virgin are screwing me over or not.
I am in Enfield in North London (for my sins).
DiscoStu
23-07-2007, 18:25
I only joined this forum on saturday, I found it by having a search around to see if anybody else was having similar speed problems with VM. It seems that quite a large number of people are........I have tried the speed test several times since then and always come up with a similar result:-
Mon, 23 Jul 2007 12:32:12 GMT
Test 1: 1024K took 5344 ms = 191.6 KB/sec, approx 1579 Kbps, 1.54 Mbps
Test 2: 1024K took 4453 ms = 230 KB/sec, approx 1895 Kbps, 1.85 Mbps
Test 3: 1024K took 4687 ms = 218.5 KB/sec, approx 1800 Kbps, 1.76 Mbps
Test 4: 2048K took 10813 ms = 189.4 KB/sec, approx 1561 Kbps, 1.52 Mbps
Overall Average Speed = approx 1709 Kbps, 1.67 Mbps
Surely this can't be right can it? This is even happening outside the supposed shaping times.Is there any other way of finding out what my modem is up to and whether Virgin are screwing me over or not.
I am in Enfield in North London (for my sins).
Hi alangalaxy,
Yeah that looks par for the course for a lot of us '20Mb' customers - VM have yet to 'fess-up' and let us know what the heck is going on - guess their too busy planning their next rebranding :) - Will be calling them soon to give my 30 days notice if this doesn't improve in the next week or so. . .
guess their too busy planning their next rebranding :)
Or preparing for the 50MB upgrade! LOL! :D
This page has taken about 20 mins to load on my super fast 20meg
slowcoach
24-07-2007, 10:43
Seems to be setting into a pattern here, 1.2 – 1.5MB/s during the curfew and 1.8 – 1.9MB/s the rest of the day.
School hols don't appear to have had any effect so far.
Carpetmonster
24-07-2007, 13:11
Something interesting just happened to my connection in Oxford (OX4). Before I would only get an absolute max of just under 15Mb/s from anywhere in the mornings, gradually slowing to a crawl in the late afternoons and evenings.
About two hours ago I lost SSH access to home. It just came back, so out of curiosity I ran my scripts to test the speed (wget some files from gamefiles and the NTLWorld homepage) and am now getting nearly the full 20Mb (blue NTL250 modem).
http://homepage.ntlworld.com/allformshere/test.msi
12:55:06 (2.24 MB/s) - `test.msi' saved [51795456/51795456]
http://gamefiles.virginmedia.com/blueyondergames/demos/Jedi_Academy_Demo.exe
12:56:58 (2.13 MB/s) - `Jedi_Academy_Demo.exe' saved [196079221/196079221]
We'll see how it behaves in the evening though.
Carpetmonster
24-07-2007, 15:59
No need, been getting progressively worse throughout the afternoon to everywhere.
15:58:15 (262.18 KB/s) - `test.msi' saved [51795456/51795456]
:(
This page has taken about 20 mins to load on my super fast 20meg
Can anyone shed any light on why the HTTP side of things is soo bad?
I download from NNTP and BT at 2.35MB/s, but HTTP never goes above 600k when downloading, love to know why the web is soo rubbish, somethings not right somewhere.
Bring back the proxy servers is what I say! (never thought I would hear myself saying that a few months ago :disturbd:)
Ive gone down the lowest speed now and sufing the web actually seems better! lol
I have phoned the idiots up and some lady said they are having thousands of calls saying the same....slow speeds and nothing being done about it.
When they sort it out i might go back up but there is no way in hell im giving that company 38 quid for crap download speeds.....i didnt even download anything that the funny thing! i wouldnt mind being capped after a certain amount but i didnt even get anywhere near 10 meg on a 20 meg connection!.
As i said phone up and downgrade, your just giving them free money and the more you do the more they wont admitt to a problem.
Ive also got intouch with Watchdog which i suggest anyone with problems does.....maybe if we all group together and do something Virgin will address the problem ( thats if it is a problem, it might be that the network just cant handle the speeds? )
With all due respect those figures are meaningless.
Perhaps you'd like to explain why they are meaningless.
lingholme
24-07-2007, 20:42
This is 20 meg in St Helens
Tue, 24 Jul 2007 19:39:34 GMT
Test 1: 1024K took 1289 ms = 794.4 KB/sec, approx 6546 Kbps, 6.39 Mbps
Test 2: 1024K took 1099 ms = 931.8 KB/sec, approx 7678 Kbps, 7.5 Mbps
Test 3: 1024K took 1096 ms = 934.3 KB/sec, approx 7699 Kbps, 7.52 Mbps
Test 4: 2048K took 3274 ms = 625.5 KB/sec, approx 5154 Kbps, 5.03 Mbps
Overall Average Speed = approx 6769 Kbps, 6.61 Mbps
Been as low as 4 meg what's going on it's crap
dont use a speed test!!!!
download two files and add the transfer rate together!!!
slowcoach
24-07-2007, 20:49
Just tried a number of UK sites and tonight downloads are coming in at full speed, this is a first during the curfew hours.
you only get reduced if you download over 3GB
janipewter
24-07-2007, 20:53
The only way for me to max out my 10Mbit is by downloading 8 things at once. But that's useless if it's just 1 really big file because I'll only get ~100kb/s. Which is useless because I normally only need to download 1 large file at once rather than 8 at once.
all depends were your downloading from before you get your full speeds
janipewter
24-07-2007, 21:05
gamefiles.virginmedia.com - inside VM's network so surely should be the fastest place to download from.
nope they jst dont restrict downloads thats all! a used them when a had my bt conection
if its taking 8 to max out ur connection have u tried a tcp/ip optimiser?
yeah thats not a bad idea what?
If it wasnt for my constant 2.35MB/s NNTP & BT speeds, i would ring and complain, but £38 for as much as I can leech is pretty good deal for me.
slowcoach
24-07-2007, 23:34
you only get reduced if you download over 3GB
No, this is the first evening I have hit full speed since the upgrade, never been restricted so far as I don't download during the curfew, except for testing.
I make sure I never download 3 Gig during the curfew so that I can go mad when midnight strikes.
Been full speed all day today, hope this is how it's going to be. :tu: :tu:
Sirpingalot
25-07-2007, 00:13
Just Brilliant. Tue, 24 Jul 2007 23:00:44 UTC
Test 1: 1024K took 719 ms = 1424.2 KB/sec, approx 11735 Kbps, 11.46 Mbps
Test 2: 1024K took 1343 ms = 762.5 KB/sec, approx 6283 Kbps, 6.14 Mbps
Test 3: 1024K took 24985 ms = 41 KB/sec, approx 338 Kbps, 0.33 Mbps
Test 4: 2048K took 1828 ms = 1120.4 KB/sec, approx 9232 Kbps, 9.02 Mbps
Overall Average Speed = approx 6897 Kbps, 6.74 Mbps
:(
---------- Post added at 00:09 ---------- Previous post was at 00:01 ----------
Tue, 24 Jul 2007 23:08:40 UTC
Test 1: 1024K took 469 ms = 2183.4 KB/sec, approx 17991 Kbps, 17.57 Mbps
Test 2: 1024K took 453 ms = 2260.5 KB/sec, approx 18627 Kbps, 18.19 Mbps
Test 3: 1024K took 500 ms = 2048 KB/sec, approx 16876 Kbps, 16.48 Mbps
Test 4: 2048K took 953 ms = 2149 KB/sec, approx 17708 Kbps, 17.29 Mbps
Overall Average Speed = approx 17801 Kbps, 17.38 Mbps
And this is without the router...I'm guessing the router isn't helping.
---------- Post added at 00:13 ---------- Previous post was at 00:09 ----------
Ok...this is impressive. Let's hope it stays this way *touch wood*, for all of us. https://www.cableforum.co.uk/images/local/2007/07/28.png (http://www.speedtest.net)
slowcoach
25-07-2007, 09:22
For the last couple of days download speeds from UK servers had become more “high speed stable†but downloads from abroad had dropped right down, this morning downloads from all servers, UK, Canada, Holland and Brazil are all at full whack. One UK test file came down at 2.76 MB/s. All downloads were with just 1 connection (chunks).
Looks like VM have found the problem and know how to fix it.
With the new TV programme additions coming and the Broadband on the way to being fixed could it be time to reconsider selling the company? :dunce:
Get very confused about the speed tests, I'm in Middx and since the 20Mb "Upgrade" I have suffered the same as others best case in the morning I get 14Mbps but by the time I'm home from work at 7.00ish ( before I have down loaded so much as 1Mb) the speed drops to 4-7Mbps.... total rubbish for a 20Mb service.
I have used the speed tests in the past ( when under telewest ) and would get 9.5 - 9.8Mbps day or night. I'm told that speed test are unreliable but if so how have they been so consistent with the 10Mb service I had before, on so many occasions ( 50plus tests over a 12 months or so ) if they are so inaccurate surely I would have had a large variation in the readings.
Most people I assume pay for the 20Mb service because they have a number of concurrent users or frequently down load large single files ??
Sirpingalot
25-07-2007, 18:04
Guess my thread didn't get through, then.
killinghall
25-07-2007, 22:44
Get very confused about the speed tests, I'm in Middx and since the 20Mb "Upgrade" I have suffered the same as others best case in the morning I get 14Mbps but by the time I'm home from work at 7.00ish ( before I have down loaded so much as 1Mb) the speed drops to 4-7Mbps.... total rubbish for a 20Mb service.
I have used the speed tests in the past ( when under telewest ) and would get 9.5 - 9.8Mbps day or night. I'm told that speed test are unreliable but if so how have they been so consistent with the 10Mb service I had before, on so many occasions ( 50plus tests over a 12 months or so ) if they are so inaccurate surely I would have had a large variation in the readings.
Most people I assume pay for the 20Mb service because they have a number of concurrent users or frequently down load large single files ??
Same here, getting nearly 20MB in the morning but when I actually want to use it (between 6-10pm) get anywhere between 2-10MB.
Had a long chat with VM, did the simultaneous download with the gamefiles, which only showed a rate of 9-12MB. They did a test and the 'senior technical engineer' said although its 20MB it gets congested at peak hours and they are 'pushing down at least 16MB' at the moment and unless it dips to 15MB or below they cant take it any further.
Great! especially when Virgin are all over the media claiming other ISP's give an 'up to 8MB' service, well VM, your speed is only 'up to 20MB as well' :(
any ideas on what can be done or do I just have to take it?
well who ever told you that was talking bull!
call up again between 6 and 10 and make them fix it!
to test from gamefiles before you call use to files and add the speed, and get your ping times from bbc and make sure your not losing packets if you are tell me
getting sick of this now. was getting 8.8-9.5mb when on 10 meg. now i am on 20meg i am getting between 8.9 and 13.5. it hit 14 i think yesterday wtf is going on. surely they have to fix this
yeah we will fix it but you have to call us first
slowcoach
26-07-2007, 22:30
If you call about slow speeds on 20 Meg you will not get your call charge refunded because the fault is conveniently listed on the Status Page and there is no refund for listed faults.
killinghall
26-07-2007, 22:37
well who ever told you that was talking bull!
call up again between 6 and 10 and make them fix it!
to test from gamefiles before you call use to files and add the speed, and get your ping times from bbc and make sure your not losing packets if you are tell me
Thanks VMTECH, I'll try again tomorrow, I take names of employee's etc so I have a record of the notes. How many times will I have to ring & report this I wonder before it gets resolved :erm:
With all the speed tests done ever since I have had the 20mb service( 2 months) have never gone above 9mb in any speed tests. Downloads speeds are appalling. Tech support is non existent (had numerous engineers who say my power levels are low) Slight tweek of these and do see a slight increase but soon back to what they are. As of now my power levels range from -1.4 to -2.6, never stable. Given up on 20mb service. Come september either going to down grade or try sky.Virgin game servers give me a combined download speed of less than 5mb.
Am not going to pay for a service I am not recieving.:(
sheera67
26-07-2007, 23:41
Thu, 26 Jul 2007 22:39:06 UTC
Test 1: 1024K took 1579 ms = 648.5 KB/sec, approx 5344 Kbps, 5.22 Mbps
Test 2: 1024K took 2000 ms = 512 KB/sec, approx 4219 Kbps, 4.12 Mbps
Test 3: 1024K took 1484 ms = 690 KB/sec, approx 5686 Kbps, 5.55 Mbps
Test 4: 2048K took 3656 ms = 560.2 KB/sec, approx 4616 Kbps, 4.51 Mbps
Overall Average Speed = approx 4966 Kbps, 4.85 Mbps
im in edinburgh and this is the best i get on 20meg called them loads of times and all you get is dribble forward this thread to vm please :mad:
slowcoach it depends what area your in cause only some parts of the network have slow speeds.
killinghall make them do that day a know how you fell some agents can only be bother when they are being listening in to, when you give them hard proof you have slow speeds they will call you back so they can call 2nd line and have the ubr checked out
dont use speed tests!!
sheera67
27-07-2007, 21:50
what should i use then the speed at which a page loads go on give me a clue
download two files from gamefiles.virginmedia.com
http://gamefiles.virginmedia.com/blueyondergames/battlefield1942/demo/win32/
they are the 1s a use with custs
add the speeds together and thats what your getting
robtufts
27-07-2007, 22:48
My 20mb has been appauling recently, on 10mb it was rock solid and since the upgrade it's gone from approx 8mbps to 0.5mbps like it is currently (regardless of the time of day).
Have asked for a new modem to be sent and I'm hoping its the modem unable to cope with it (ambit ntl100, says it should but doesn't appear to be!) as my friend a few streets away is having no problems whatsoever.
The strange thing is that it only appears to be downloads that are affected, pretty much all the time I can get 700kbps upload rates, but this is what I'm facing at the moment for downloads:
Fri, 27 Jul 2007 21:44:57 GMT
Test 1: 1024K took 21909 ms = 46.7 KB/sec, approx 385 Kbps, 0.38 Mbps
Test 2: 1024K took 12554 ms = 81.6 KB/sec, approx 672 Kbps, 0.66 Mbps
Test 3: 1024K took 20898 ms = 49 KB/sec, approx 404 Kbps, 0.39 Mbps
Test 4: 2048K took 31355 ms = 65.3 KB/sec, approx 538 Kbps, 0.53 Mbps
Overall Average Speed = approx 500 Kbps, 0.49 Mbps
Certainly not worth £37 a month!
download two files from gamefiles.virginmedia.com
http://gamefiles.virginmedia.com/blu...42/demo/win32/
then add them together
try that and post what your getting
robtufts
27-07-2007, 22:57
Quick enough for ya? :p: :(
14334
Fri, 27 Jul 2007 22:00:04 GMT
Test 1: 1024K took 1969 ms = 520.1 KB/sec, approx 4286 Kbps, 4.19 Mbps
Test 2: 1024K took 2156 ms = 475 KB/sec, approx 3914 Kbps, 3.82 Mbps
Test 3: 1024K took 2047 ms = 500.2 KB/sec, approx 4122 Kbps, 4.03 Mbps
Test 4: 2048K took 4703 ms = 435.5 KB/sec, approx 3589 Kbps, 3.5 Mbps
Overall Average Speed = approx 3978 Kbps, 3.89 Mbps
not just me then.......my old surfboard 4100 'that cant handle 20meg' was faster....
sheera67
27-07-2007, 23:45
2 files downloaded as u said
im getting 300kb/sec on the first one
on the second i get 400kb/sec
please explain this
im on 20meg :mad:
ok can you check your downstream freq for me on 192.168.100.1
robtufts
28-07-2007, 15:54
Downstream Lock : Locked
Downstream Frequency : 402750000 Hz
Downstream Modulation : QAM256
Downstream Interleave Depth : 32
Downstream Receive Power Level : 10.8 dBmV
Downstream SNR : 27.8 dB
Left the modem off for a few hours now, and hitting the 2mbit mark, a tenth of the way there, but better than a 40th!
homealone
28-07-2007, 16:02
Downstream Lock : Locked
Downstream Frequency : 402750000 Hz
Downstream Modulation : QAM256
Downstream Interleave Depth : 32
Downstream Receive Power Level : 10.8 dBmV
Downstream SNR : 27.8 dB
Left the modem off for a few hours now, and hitting the 2mbit mark, a tenth of the way there, but better than a 40th!
according to this sticky
http://www.cableforum.co.uk/board/12/26006-cable-modem-signal-levels.html
your SNR is below recommended level for QAM256
So glad they upgraded me to 20meg, it's lightning fast!
Sat, 28 Jul 2007 15:17:55 GMT
Test 1: 1024K took 16904 ms = 60.6 KB/sec, approx 499 Kbps, 0.49 Mbps
Test 2: 1024K took 34210 ms = 29.9 KB/sec, approx 246 Kbps, 0.24 Mbps
Test 3: 1024K took 28652 ms = 35.7 KB/sec, approx 294 Kbps, 0.29 Mbps
Test 4: 2048K took 50132 ms = 40.9 KB/sec, approx 337 Kbps, 0.33 Mbps
Overall Average Speed = approx 344 Kbps, 0.34 Mbps
ahh your ntl ok, your snr is a little low, wat would a would do then is check for spyware, make sure you dont have anything using the internet when your doing that and get your ping times and make sure your not getting packet loss, ping the bbc cause thats the 1 we use, the if you have already checked the status line call us tell them what you have and they will call you back and speak to 2nd line to have the network checked
dont use speed tests!
Poppet25
28-07-2007, 17:21
I'm a bit scared now seeing this is my first post, I'm in Southport (it used to be a seaside resort in the North West).
According to Virgin's site we got upgraded 5 or 6 days ago now... ERM 4.5 to 5 meg tops on the main pc. Less than 1 meg on the laptop using wireless...
I have noted that some people have a QAM256 modulation, on my Ambit it is QAM 64 modulation, is this a speed factor for 20meg users?
I'm a bit scared now seeing this is my first post, I'm in Southport (it used to be a seaside resort in the North West).
According to Virgin's site we got upgraded 5 or 6 days ago now... ERM 4.5 to 5 meg tops on the main pc. Less than 1 meg on the laptop using wireless...
I might as well welcome you to the place seeing no-one else has just yet......
Welcome:D
I think the best thing to do to get a proper indication would be to plug your cable modem directly into the pc then check possibly.
Thats all they`d blame your speeds on if you called up so it`s mabey best just taking it out of the equation to be 100% sure.
Also dont be using speedtests to check your speed as they`re completely unreliable
in my experience.Much better to do a couple of downloads from a Virgin site and check your speeds that way.
Anything more than that i will leave to those more qualified than myself i think:)
Trident291
28-07-2007, 19:40
https://www.cableforum.co.uk/images/local/2007/07/8.png (http://www.speedtest.net)
And according to the helpful souls on support there is no problem in my area for this 20 meg connection. I get better speeds for gods sake on my mobile phone internet. This company is having a laugh at the customers expense. 2 weeks ago I sent them an e-mail explaining the problems I have been having and am still waiting for a reply. Its only going to be a matter of time before someone starts the legal action bandwagon rolling and I for one will be jumping on it. A disgusting service from probably the worst Supplier of anything in the UK. And if they think I am paying the bill at the end of the month they can think again. A percentage of the service warrants a percentage of the bill and service they provide.:td:
https://www.cableforum.co.uk/images/local/2007/07/8.png (http://www.speedtest.net)
And according to the helpful souls on support there is no problem in my area for this 20 meg connection. I get better speeds for gods sake on my mobile phone internet. This company is having a laugh at the customers expense. 2 weeks ago I sent them an e-mail explaining the problems I have been having and am still waiting for a reply. Its only going to be a matter of time before someone starts the legal action bandwagon rolling and I for one will be jumping on it. A disgusting service from probably the worst Supplier of anything in the UK. And if they think I am paying the bill at the end of the month they can think again. A percentage of the service warrants a percentage of the bill and service they provide.:td:
legal action!!! just downgrade to 2 or 4 meg until its fixed in your area (not very helpfull i know) it appears that it takes a few weeks for everthing to get upgraded, if you downgrade for a while at least you will save money and stress
Trident291
28-07-2007, 20:11
legal action!!! just downgrade to 2 or 4 meg until its fixed in your area (not very helpfull i know) it appears that it takes a few weeks for everthing to get upgraded, if you downgrade for a while at least you will save money and stress
I have already spoke to an engineer from virgin who has said the problem is actually the UBR's are over loaded as it was before the 20 meg was introduced and there is no plan for virgin to upgrade them in the next 12 months. And in his opinion they dont even do much in the way of maintaining them. That is the view of alot of engineers nationwide. But even downgrading to the 4 meg service like the guy across the road did and he is getting half of what my speed was. Virgin are just trying to scam the public into paying into a service they cannot provide. A joke really when you think of minor countries like Malaysia can provide 150Meg services as standard with no problems yet the good old British are getting sold a bum deal again.
Virgin are just trying to scam the public into paying into a service they cannot provide.
Just because its not being provided to yourself, doesnt mean that it isnt being provided to others.
Some people are getting blistering speeds, myself for instance, its not a nationwide scam as you put it.
My post doesnt help you I know, but 20MB is pretty darn good in some areas.
Roxyfella
28-07-2007, 21:27
I was on Max speed up to about 4 weeks ago, i downgraded to 4 meg and haven't noticed any difference other than a saving of £20.
Just because its not being provided to yourself, doesnt mean that it isnt being provided to others.
Some people are getting blistering speeds, myself for instance, its not a nationwide scam as you put it.
My post doesnt help you I know, but 20MB is pretty darn good in some areas.
Wow what a comment, the service is offered to everyone, have you actually read the terms and conditions.
Thats the worst and most ignorant comment ive seen in ages.
If the service is so good then why the hell are you haunting a forum called NTHELL? Do you work for them or something?
Wow what a comment, the service is offered to everyone, have you actually read the terms and conditions.
Thats the worst and most ignorant comment ive seen in ages.
If the service is so good then why the hell are you haunting a forum called NTHELL? Do you work for them or something?
Steady on, stepp. Rik's comment is not ignorant. It is actually correcting the spread of an infactual statement; he is right, in some areas 20Mb has been fixed so it is not a nationwide problem. Localised issues are still present, which may or may not get addressed. That however is the subject of many threads/topics.
As to why Rik frequents here, I cannot say. But for myself, whilst finding the sergvice very good over the last 5 years, it has not been faultless. I joined seeking asistance witha modem failure which has since been put right. 20Mb working fine and dandy - yet I remain in a sense of noseyness I suppose. Never the less, people enjoying their service have as much right to use CableForum (no longer NTHELL) as those who are not happy. Even those who are customers and not employees, so calm down a bit.
Wow what a comment, the service is offered to everyone, have you actually read the terms and conditions.
Thats the worst and most ignorant comment ive seen in ages.
If the service is so good then why the hell are you haunting a forum called NTHELL? Do you work for them or something?
Somebody got a wee bit o sand in their f***y me thinks???
Do we need to have problems just to loiter around these places??
I come here for a laugh myself.....and i get it without ever having to leave the "internet services" board funnily enough
Wow what a comment, the service is offered to everyone, have you actually read the terms and conditions.
Thats the worst and most ignorant comment ive seen in ages.
If the service is so good then why the hell are you haunting a forum called NTHELL? Do you work for them or something?
The forum is NOT called NTHELL. It WAS called nthellworld, but is now called CableForum. The nthellworld.co.uk domain has been retained so people don't need to change their bookmarks.
Do you work for them or something?
LOL!
What is this fascination everyone has with me working for VM.
Just because im happy with the service doesnt automatically mean I work for them! ;)
---------- Post added at 09:16 ---------- Previous post was at 09:16 ----------
Somebody got a wee bit o sand in their f***y me thinks???
LOL!
That did make me chuckle! :D
20Mb doing fine here too :D
and no, i dun work for em either :)
The forum is NOT called NTHELL. It WAS called nthellworld
I`ve only been with VM(NTL) since last spring myself and thats the first i`d even heard about that,now that is funny.
Who in their right mind..........???Never mind, i know now:)
LOL!
That did make me chuckle!
And where better a place to come for a chuckle than the CF internet board eh.:)
And anyway,according to my better half it`s noooo laughing matter....the sandy part(s) that is:erm:
yeah am the sme no issues in my area, have had bb since 2000 and and only had 1 problem with the cm freq
alangalaxy
29-07-2007, 16:01
I'd had enough by last friday and phoned the rip-off help line. The nice Indian man on the other end took me through all of the usual tests, downloading from the games site etc, then he checked the status in my area......."ah yes", he said "there is a server issue in your area". "OK", said I, "when will it be fixed?. "I have no idea" he helpfully replied. "Can I get the cost of this call refunded please" I said. "Sorry, no" he cheerfully replied. By this time I was fuming, slammed the phone down and called customer services. They were very helpful and immediately refunded me the cost of the call plus an extra £13.00 for my trouble. I was told that if it hasn't sorted itself out by monday to ring back and they would put me in touch with a manager who would get the situation sorted. In the meantime, here is my latest speed test.....will I be phoning them tomorrow?
You bet.
Sun, 29 Jul 2007 14:54:12 GMT
Test 1: 1024K took 19563 ms = 52.3 KB/sec, approx 431 Kbps, 0.42 Mbps
Test 2: 1024K took 19328 ms = 53 KB/sec, approx 437 Kbps, 0.43 Mbps
Test 3: 1024K took 19875 ms = 51.5 KB/sec, approx 424 Kbps, 0.41 Mbps
Test 4: 2048K took 44047 ms = 46.5 KB/sec, approx 383 Kbps, 0.37 Mbps
Overall Average Speed = approx 419 Kbps, 0.41 Mbps
This is probably the worst result I have ever had........this is supposed to be 20mb.....don't make me laugh !!!
TraxData
29-07-2007, 16:12
LOL!
What is this fascination everyone has with me working for VM.
Just because im happy with the service doesnt automatically mean I work for them! ;)
---------- Post added at 09:16 ---------- Previous post was at 09:16 ----------
LOL!
That did make me chuckle! :D
I think it's the fact you always ramble on about how great they are, just how you go on about it makes you sound like a VM employee :p:
But no, they cant provide 20mbit, not for normal working people at least, 5mbit is not 20mbit now is it :p:
alangalaxy do you know wat ubr ur on and a will check?
Ratbiter
29-07-2007, 17:24
Glad it's working for some but not me ( NE Hartlepool) Since being Upgraded download sppeds at best have been about 4.5 meg, before the upgrade I was on a 10MB service and on average I got 7.7meg which I was happy with. But in my eyes an upgrade should have increased upon it not slowed it down even further.
What are Virgin going to do about the lost of service for such an extended period of time? refunds? upgrades on other packages? a flight on the virgin shuttle?
Now the Wife admires Richard for doing what he has done for himself, but I admit he has done well but is it at the expense of his customers I hope not.
I upgraded my service recently to 20mb..
I have been with NTL for around 7 years, and was one of the first to receive a cable modem when I lived in Notts and had the 512k service. Thing is, I was receiving refunds almost every month as the speed was slower than dial up most of the time.
Here we seem to be in the same situation again:
Sun, 29 Jul 2007 16:58:47 GMT
Test 1: 1024K took 8116 ms = 126.2 KB/sec, approx 1040 Kbps, 1.02 Mbps
Test 2: 1024K took 7396 ms = 138.5 KB/sec, approx 1141 Kbps, 1.11 Mbps
Test 3: 1024K took 7942 ms = 128.9 KB/sec, approx 1062 Kbps, 1.04 Mbps
Test 4: 2048K took 10107 ms = 202.6 KB/sec, approx 1669 Kbps, 1.63 Mbps
Overall Average Speed = approx 1228 Kbps, 1.2 Mbps
Having been down this route before, and knowing how many months it took NTL to provide a stable service, I'm looking to cancel my 7 years loyal service (especially having been told that the 29.99 XL 12 month rate was for 'brand new customers only') - I have been an XL user for years, and decided to drop to a lower plan last year, before deciding recently to shift up again.
I'm based in Salisbury, Wiltshire, which I guess is covered by the Southampton UBR - can anyone let me now if they are having similar problems in the area, or if there is anything I can do before voting with my feet and ditching VM altogether? I also find this 'pay for tech support' extremely distasteful, and Uma's latest ads laughable with regards to my present predicament..
Thanks for any help/advice
UPDATE:
Weird thing is I can connect to astraweb (newsgroups) and have 32 connections running, and get a 2000KB/s download speed - it's really fast. I tried a 3 gig file and it took just over 30 minutes. This is just a test as I'm not a heavy downloader - but uploading /downloading individual files are painfully slow, as is browsing and sending/receiving emails, streaming video/music, downloading drivers etc. Seems like the more connections I make, the better the service, but in reality I just want a faster browsing experience.
dannyoneill
29-07-2007, 18:53
Anyone with slow speeds can only do one thing, phone virgin.
The last thing you want to do is post here that its slow and not call Virgin and hope, just hope that they see your crys and do something about it.
I was slow, really slow. Phoned them (during the day. NEVER call at night as you just get through to india) and they moved me to another UBR. Which seems to have given me constant 18mbps downloads.
Dont forget the server you download from must also be pretty quick. While you have a shiny 20mbps connection a lot of web servers might only be rocking 2mbps.
and Uma's latest ads laughable with regards to my present predicament..
Im no sure about your speeds but Southampton are a bit slow it seems..........we`re on Ruby ad`s up here and i aint seen Uma for months now i dont think;)
Of course though the speeds are not something i would shout about either though
Sun, 29 Jul 2007 18:50:04 GMT
Test 1: 1024K took 2626 ms = 389.9 KB/sec, approx 3213 Kbps, 3.14 MbTest 2: 1024K took 2227 ms = 459.8 KB/sec, approx 3789 Kbps, 3.7 Mbps
Test 3: 1024K took 2860 ms = 358 KB/sec, approx 2950 Kbps, 2.88 Mbps
Test 4: 2048K took 5547 ms = 369.2 KB/sec, approx 3042 Kbps, 2.97 Mbps
Overall Average Speed = approx 3249 Kbps, 3.17 Mbps
I`m actually seeing around 5Mb downloading from VM just now though so again the speedtest is even shi**ier than the shi**y speeds i`m getting in the first place!!I`m nearly two thirds of the way through the 3 month period i agreed to wait with the NTL120 to "see how it went"....
Obviously overall speeds are not any different than they were from day one..... Anything from 3Mb to 12Mb.....sometimes 16 even.Once i even witnessed as high as 2000kB/s which was soooo out of the ordinary i deemed it worthy of starting a thread at the time:rolleyes:
5Mb is extremely good for what i pay at the moment though and what i will continue to pay until i see some kinda overall consistency with something at least close to 20Mb in some way,shape or form.
All i can really say is "keep up the good work NTL,VM,? your saving me a fortune"
Trident291
29-07-2007, 19:11
Surprise surprise i can download at 50 kbs and upload at 20kbs on my 20 meg connection again. Thankyou virgin for emptying my account every month so i can fund maybe another customer service agent to go away on a jolly for a week on a so called training holiday. They get worse everyday and still there is no answers. Why do we bother?:td:
I just got an average of 1.51Mbps.
Thats after 2 days off the computer, and a reboot of the modem before and after a test and retest.
I'm a new VM customer and only joined 3 weeks ago because of the promise of 20mb broadband.
I'm in Oxford and have averaged around 5MB over the last 3 weeks, sometimes going as low as 0.5MB.
Having read this thread and a few others I am absolutely disgusted that VM is effectively conning hundreds of customers up and down the country by promises they cannot deliver. To then charge customers 25p/minute to report this type of error is the ultimate insult, especially when the they will only refund the call if we can prove it is VM's fault.
After 4 phone calls to technical support, and one engineer's visit I am no closer to finding out why my speed is so low.
Meanwhile, they still insist on charging me for my first months service, even though they have not delivered what they have promised.
I'm not usually one to complain, so will simply be voting with my feet and ending my contract before the 4 week cool off period ends.
crowsnest
04-08-2007, 22:12
I am also in Oxford(ox4),loads of phone calls to India saying everything 4 or 5 times and trying to understand what they where saying,i have a great connection at 7:00 in the morning,but by 5:00 pm,total rubbish...engineer came to day fitted a new modem and was out the door without testing it,needless to say it was no better.dont feel i can talk to India again,will just lose my temper.just not getting anywhere,at a loss of what to do next...
robtufts
04-08-2007, 23:31
Got a new modem today, got one off my mate who used to have ntl but then moved away, got the mac address changed on my account (very helpful lady from India, extra kudos too for being open at 10pm on Saturday night!) and now everything is sweet. Obviously it won't be the modem for everyone, but I am now a happy customer once again.
Got a new modem today, got one off my mate who used to have ntl but then moved away, got the mac address changed on my account (very helpful lady from India, extra kudos too for being open at 10pm on Saturday night!) and now everything is sweet. Obviously it won't be the modem for everyone, but I am now a happy customer once again.
Ahhhh, but was that 10 at night here or over there in India ???
:)
tsinc80697
05-08-2007, 00:27
Looks like ill be phoning all day tomorrow until I get through to the call centre in Wales and not India!
Hope I get lucky lol
If I am on one UBR and my 20mb is downloading at 0.75mbps and my mate is on a different UBR and gets good speed, can I jsut phone up and ask them to change my UBR or is it more complex?
Thanks
wf6allan
05-08-2007, 01:50
I'm in West Yorkshire on a "theoretical" 20Mb connection. The best I.ve achieved is 9.9Mb, the majority of the time it seems to hover around 7.5 to 8.
I'm not at all happy as you can imagine and have emailed VM expessing my displeasure and my intention to take my £53:50/month elsewhere unless there is a rapid improvement.
I believe that when subjected to this standard of poor service letting your wallet do the talking is the best option. Looks like I will be contacting Be in the very near future!
robtufts
05-08-2007, 14:11
Ahhhh, but was that 10 at night here or over there in India ???
:)
Was 10 at night here, regardless of where the call centre was, I was very pleased with the time that they were open at and at how swiftly I was dealt with.
were are you lot getting these speed from??
am guessing speed test
wf6allan
06-08-2007, 12:34
my d/l speed using the two files VM usesthen averaging gave the stratospheric speed of 1088 KB/sec.Back to the drawing board VM I think.;)
tsinc80697
06-08-2007, 12:57
I tried downloading 2 files around 40mintues ago and I was getting around 1600kb/sec, not when I try I am getting under 800kb/sec
Really unstable! Although its the first time in days I have had any speeds above 50kb!
I'm down in Portsmouth, it seems to have gotten a little better but it's still nowhere as fast and gaming is well, terrible to say the least sometimes.
slowcoach
06-08-2007, 21:56
Struggling to get 2 Meg tonight, earlier today I saw lot's of VM vans running around and one engineer was into the big green cab round the corner.
Silly me, I thought that things might have improved tonight during the curfew hours, now I am hoping that things haven't been screwed up more but it isn't looking too good judging by the speeds.
Optimistically I will think that whatever was going on today remains unfinished and that tomorrow the work will be completed and I will be in seventh heaven, dream on..... :dunce:
Update 22:10
Speed has suddenly returned to the usual curfew speed of 15 Meg, what on earth is going on?
ok then if you both should be on 20mb then call us it will be checked
but check start run cmd and netstat to make sure you dont have alot of open connections
hello , 1st posting so here goes lol
i have got up to 18 meg here in pompey but i know vmedia cap downloads from 4pm to 10pm , better download speeds on ethernet then usb, usb only handle up to 5meg
---------- Post added at 16:50 ---------- Previous post was at 16:40 ----------
My speed test results:
Tue, 07 Aug 2007 15:49:07 GMT
Test 1: 1024K took 750 ms = 1365.3 KB/sec, approx 11250 Kbps, 10.99 Mbps
Test 2: 1024K took 610 ms = 1678.7 KB/sec, approx 13832 Kbps, 13.51 Mbps
Test 3: 1024K took 609 ms = 1681.4 KB/sec, approx 13855 Kbps, 13.53 Mbps
Test 4: 2048K took 1469 ms = 1394.1 KB/sec, approx 11487 Kbps, 11.22 Mbps
Overall Average Speed = approx 12606 Kbps, 12.31 Mbps
slowcoach
08-08-2007, 00:04
ok then if you both should be on 20mb then call us it will be checked
but check start run cmd and netstat to make sure you dont have alot of open connections
netstat tells me that I am connected to just one destination address.
Speeds tonight have been better, 17Mb/s with just one connection.
Thanks for the reply, appreciated.
hello , 1st posting so here goes lol
i have got up to 18 meg here in pompey but i know vmedia cap downloads from 4pm to 10pm , better download speeds on ethernet then usb, usb only handle up to 5meg
---------- Post added at 16:50 ---------- Previous post was at 16:40 ----------
My speed test results:
Tue, 07 Aug 2007 15:49:07 GMT
Test 1: 1024K took 750 ms = 1365.3 KB/sec, approx 11250 Kbps, 10.99 Mbps
Test 2: 1024K took 610 ms = 1678.7 KB/sec, approx 13832 Kbps, 13.51 Mbps
Test 3: 1024K took 609 ms = 1681.4 KB/sec, approx 13855 Kbps, 13.53 Mbps
Test 4: 2048K took 1469 ms = 1394.1 KB/sec, approx 11487 Kbps, 11.22 Mbps
Overall Average Speed = approx 12606 Kbps, 12.31 Mbps
hey toker30, always best to check downloads from gamefiles.virginmedia.com
gives u a better indication of what speeds wour getting normally than using a speedtests site.
iv probably posted that exact messge on a fair few thread but it is the best way, speedtest sites are unreliable.
Hi, I can usually tell my speed by torrent sites and i got up to 18meg downloading dvd file:)
even then, torrent aren't always reliable for speed testing
always best to use a reliable site to download from, either the one i gave previously, or microsoft.com
yeah what?s right use gamefiles cause am getting rubbish speeds the now from torrents
just ordered a new modem because vm have announced that the ntl 200 has firmware issues with the 20meg speed
just ordered a new modem because vm have announced that the ntl 200 has firmware issues with the 20meg speed
I have an NTL250. Wonder how long it will be before we get told that they can't do it either?
Anybody got a Scientific Atlanta Modem? If so, how do they perform please?
sstainer
08-08-2007, 18:48
just ordered a new modem because vm have announced that the ntl 200 has firmware issues with the 20meg speed
well i do know the ntl 200 can cope just that its quite old etc i recently had issues with the 200 and was modem swapped for a VM 255 modem, branded with Virgin media seems fine to me and working brilliantly
think most problems are due to network issues and not really modem etc But? could be wrong
the ones listed on the site as being able ot handle the 20mb service, for the most part seem to b doing it without too much trouble.
epc 2100 is probably the best modem on it, gives very few issues.
I downloaded practically bugger all today and now my connection is down to 5mbs.
So looks like VM throttle people who dont heavy download.
Last two days routing outside of the uk is terrible capped at 60k, webpages take for ever to load if they do load downloads other than off the virgin network is total joke.
Sick of it to be honest and before people say it must be your source it isnt it's virgins routing to other countrys 20mbit yeah right 1mbit more like.
arcamalpha2004
08-08-2007, 23:02
https://www.cableforum.co.uk/images/local/2007/08/51.png (http://www.speedtest.net)
This is another example of super fast 20 mb broadband.
janipewter
08-08-2007, 23:02
yeah what?s right use gamefiles cause am getting rubbish speeds the now from torrents
I get FAR higher speeds from torrents than I do from the gamefiles server.
mackers8923
09-08-2007, 01:15
This is crap come on Virgin sort it out!!!!
yeah av got a Scientific Atlanta Modem epc2100 never had any issues with it:), if your broadband speed is slow call tech support if your sure the fault is with vm!! agent47 if its that slow call and have it looked at, malted were about do you live what region??
ohh and for the love of god dont use speed test!!!!!!
if a listened to them am on just under 10mb but when ever a decided to download funny enough a seam to get my full 20mb(obv depending were and what am downloading, get full speeds on torrents and gamefiles)
---------- Post added at 02:28 ---------- Previous post was at 02:26 ----------
I get FAR higher speeds from torrents than I do from the gamefiles server.
yeah most times a get my full speed from torrents but it depends on the torrent and a always get full speeds from gamefiles
well I have a new modem on its way, so Im gonna see how my speeds go. Currently have a crap Ambit 100
Well I have my new modem minus its USB port and where the old one was blue this one is black. I did a download from a virgin site and got 1.49MB download so x 8 = 11.92Mb/s while this was @ 18:26Hrs the 20Mb/s service in our area is not working and along with slow browsing it needs sorting out. I have now been told the area is oversubscribed add to this the problems with the 20Mb service. :mad:
I have downloaded FireFox and pages on this site come up a little quicker but if I press to add some content it takes ages for the page to come up.
Oh av I got my sums right??
mrmistoffelees
09-08-2007, 09:46
Keep in mind that a speed test is about as reliable as a small piece of haddock for actually getting a true indication of your connection speed..........
Keep in mind that a speed test is about as reliable as a small piece of haddock for actually getting a true indication of your connection speed..........
But bear in mind that Virgin Media have no concrete method by which you can independently verify the speed of your service which means that no-one can prove that you are actually getting what you are paying for. A bit like the Emperor's invisible new clothes of fairy-tale fame!!
I use a lot of speed tests and they all tell me that I am not getting 20Mbps.They can't all be wrong.
Interestingly, when I complained about lack of speed the VM tech recommended speedtest and Robin Walker's broadband speed test, both of which told me I wasn't getting 20Mbps.
Judging by all the service tasks listed on the service status news, Virgin have nationwide problem supplying the 20Mbps service. In other words, instead of updating the network and checking it before offering the service, Virgin appear to have done the reverse with the result that more people want a 20 Mbps service which their network cannot handle.
The result is that while in some areas ( presumably where customer numbers are relatively low) customers can get the 20 Mbps service in full whereas in areas with a relatively high density of customers the network ( and in some cases the modems) cannot meet the demand.
However, all 20Mbps are paying the same price but not getting the service they are paying for which is understandibly annoying.
If nothing else, it would be less annoying if Virgin admitted that there was a problem and provided a rock solid 10Mb service at a reduced price to 20 Mbps service customers in affected areas. They could upgrade to the 20Mbps service later when Virgin could definitely and reliably provide it.
I hope in the case of the rumoured 50Mbps service that Virgin learns the lesson of upgrading and testing the service to ensure it works reliably first before offering it to customers.
mrmistoffelees
09-08-2007, 11:14
But bear in mind that Virgin Media have no concrete method by which you can independently verify the speed of your service which means that no-one can prove that you are actually getting what you are paying for. A bit like the Emperor's invisible new clothes of fairy-tale fame!!
I use a lot of speed tests and they all tell me that I am not getting 20Mbps.They can't all be wrong.
Interestingly, when I complained about lack of speed the VM tech recommended speedtest and Robin Walker's broadband speed test, both of which told me I wasn't getting 20Mbps.
Judging by all the service tasks listed on the service status news, Virgin have nationwide problem supplying the 20Mbps service. In other words, instead of updating the network and checking it before offering the service, Virgin appear to have done the reverse with the result that more people want a 20 Mbps service which their network cannot handle.
The result is that while in some areas ( presumably where customer numbers are relatively low) customers can get the 20 Mbps service in full whereas in areas with a relatively high density of customers the network ( and in some cases the modems) cannot meet the demand.
However, all 20Mbps are paying the same price but not getting the service they are paying for which is understandibly annoying.
If nothing else, it would be less annoying if Virgin admitted that there was a problem and provided a rock solid 10Mb service at a reduced price to 20 Mbps service customers in affected areas. They could upgrade to the 20Mbps service later when Virgin could definitely and reliably provide it.
I hope in the case of the rumoured 50Mbps service that Virgin learns the lesson of upgrading and testing the service to ensure it works reliably first before offering it to customers.
Right so speed test sites have absoloutely limitless amounts of bandwidth ? If you are going to gauge your speed. I would go on somewhere that has a massive pipe like MS rather than a speedtest site where you have no idea how much bandwidth they possess ?
Agree with the rest of your post though :)
Right so speed test sites have absoloutely limitless amounts of bandwidth ? If you are going to gauge your speed. I would go on somewhere that has a massive pipe like MS rather than a speedtest site where you have no idea how much bandwidth they possess ?
Agree with the rest of your post though :)
I take your point, but from a customer's point of view whereas I can prove from my bank statements that an exact of money has been paid monthly to Virgin Media and their bank statements can prove receipt of my money, they cannot provide an independent speedtest site which proves that they have provided the 20 Mbps service.
Maybe OfCom needs to have such a service in place so that when customers complain they have an independent means of gathering evidence.
OfCom are already reporting complaints about differences between advertised speeds and speeds received. I suspect that ISPs may be forced to limit advertising to speeds which can be reliably provided and independently verified.
ntluser there is away, find a server with unlimited bandwidth(gamefiles) and download from it and if you getting about 2MBps your getting your connection if not give us a call
crowsnest
09-08-2007, 14:24
But bear in mind that Virgin Media have no concrete method by which you can independently verify the speed of your service
not true
http://homepage.ntlworld.com/testyourspeed/
tweetiepooh
09-08-2007, 14:28
I'd still maintain the best place to start speed testing is from <somemirror>.virginmedia.com eg gentoo, sunfreeware etc. Don't over do it but I usually get 20Mb from these without exception (Last night was an exception as these gave me around 5M and other sites between 10 and 15M.)
The thing is that these are on our network so there is no issue with peering etc and they are not hammered by everyone and there dog. Just helps to nail down where the problem is, it could be with your kit you know.
ntluser there is away, find a server with unlimited bandwidth(gamefiles) and download from it and if you getting about 2MBps your getting your connection if not give us a call
Not sure how I would actually measure the speed as I use Flashget and the speed changes from second to second.
Assuming that Flashget measures download speeds in kilobits(Kb) the speed numbers I saw were less than 2000kbps, which isn't even a 2Mb service.
I have a 10/100/1000 Network card so I assume it will handle anything thrown at it. I have a 3Ghz processor, 2 Gig of memory and an ATI Radeon 9800 Pro on my system so it should be able to process information quickly.
Is there any simple way I can observe my connection in action and read off the speed?
download off of gamefiles.virginmedia.com that what we use
is it Kb or KB your getting because there a big difference
not true
http://homepage.ntlworld.com/testyourspeed/
I said independently i.e from someone else other than VirginMedia or its subsidiary companies. This is an NTL site.
All the other sites I use and speed tests do not confirm the readings from this site.
use gamesfiles.virginmedia.com
why does it have to an independent site?
or even use microsoft.com!!
ntluser vm cant guarantee speeds outside there network, we cant force every1 to upgrade servers just because they are to slow
janipewter
09-08-2007, 15:18
Inside VM's network:
http://img519.imageshack.us/img519/4935/ieog9.jpg
Outside VM's network:
http://img367.imageshack.us/img367/7136/torrentov6.jpg
Point proven?
depends what your try to prove janipewter
first time in my life i have ever seen that :erm:
were they open at the same time
I get FAR higher speeds from torrents than I do from the gamefiles server.
I do also, but Ive never had 1.1Mb speeds! lol
Id love that!
Once again, I get the hard 6Mb connection... which results in something like 300Kb-450Kbps.
alexcopeland
10-08-2007, 06:28
I have just attempted to download 2 files from gamesfiles.virginmedia.com and managed to get around 2 MB/s so I'm well happy. I guess that during the middle of the day when the servers are getting hammered it will be slightly less.
I live in Stevenage SG1, Ex-ntl. Got a Virgin branded 255 SACM. Also got a wireless Linksys router (WRT54G).
I'm sorry to hear that other users of Virginmedia ISP are having trouble however I'm sure that once the area you live in has the local cabling replaced the service will improve for you.
There must be miles of cable up and down the UK that needs to be replacing. If your unhappy with the current 20Mb service then I would say go down to a lower service and save some money until Virginmedia can achieve 20Mb.
Have you all tried this. Might help....
http://www.cableforum.co.uk/board/12/33619189-ive-fixed-my-20mb-slow-speed.html
I'm one smug f***** now lol!!
janipewter
10-08-2007, 11:41
were they open at the same time
Of course not, I'm not that stupid.
sorry but when you deal with customers as daft as we do you have to ask these questions, a had one guy who thought you get 20mb per download e.g each download would get the speed of 2MBps
sorry but when you deal with customers as daft as we do you have to ask these questions, a had one guy who thought you get 20mb per download e.g each download would get the speed of 2MBps
Interesting that you should say that.
1 Megabit = 1048576 bits or 1024 Kilobits.
Presumably 20 Megabits would be 20 times that.
20 Megabits = 20971520 bits or 20480 Kilobits.
I often see the abbreviations mb or Mb or MB used interchangeably though not always correctly. Similarly with kb,Kb and KB.
Which terms are correct? And what speeds should customers expect with each download please?
Interesting that you should say that.
1 Megabit = 1048576 bits or 1024 Kilobits.
Presumably 20 Megabits would be 20 times that.
20 Megabits = 20971520 bits or 20480 Kilobits.
I often see the abbreviations mb or Mb or MB used interchangeably though not always correctly. Similarly with kb,Kb and KB.
Which terms are correct? And what speeds should customers expect with each download please?
Yup me as well. I would like to know how it should be written.
I will put my head on the block as I don’t have a problem with being told I’m wrong my wife does that all the time. :D
If I download a file say at 1.5MB/s to tell me how many Mb/s I am getting I times this figure by 8 which gives me a download of 12Mb/s so this would mean I am only getting half of what I should be getting.
Now this is a question. :dunce:
homealone
12-08-2007, 17:50
not sure if this explains it better, or makes it worse
http://en.wikipedia.org/wiki/Kilobit
Also there are 'overheads' which means packets may be larger than 8 bits.
My 4Mb/s connection gets about 480kB/s downloading from newsgroups, so a 20Mb/s connection should expect around 2400kB/s - or 2.4MB/s - or 19.2Mb/s, as an ideal?
Ok well I think I got it about right apart from the overheads so I’m just off to do my French Oral with French Teacher Virginie Hopstein :naughty:
Mechanicus
12-08-2007, 21:16
It been a while since I posted on here.
During the day, I can sometimes get the full 20 meg speeds. However, when I do, it comes as a surprise. Usually it is 5 meg speed or less.
But during the evening, I get about 0.5 meg speeds. I just tried a speed test (Namesco) and my upload is actually higher than my download. This is every evening. Now, I know they trot out this tripe about it being slower in the evenings because of more people, but when you are getting speeds of less than 1mb it is ridiculous. I have also tried downloads from Microsoft and Virgin's gamer site with the same results (about 190kb/s on each).
I live in Letchworth, on the Luton exchange.
What can be done? I have tried Virgin's tweak guide, and I tried changing my Duplex settings from Auto to Full, and then Half, with no noticable difference.
Before I had 20mb, I was on the 10mb connection, and the speed was great. 10mb, day and night, with very little slowdown at peak times. Does this mean that the lines in the area cannot handle the extra speed, and can anything be done to get them upgraded or me moved to a different, less busy line?
Oh, also, here is a screenshot of my Network Connection's advanced tab.
Could someone please tell me the best settings for each of these? (I have no router, if that makes a difference). Either on here or via PM (I will be away from Tuesday incase someone tries to talk to me). I would really appeciate any help.
It been a while since I posted on here.
During the day, I can sometimes get the full 20 meg speeds. However, when I do, it comes as a surprise. Usually it is 5 meg speed or less. ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,, ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
Oh, also, here is a screenshot of my Network Connection's advanced tab.
Could someone please tell me the best settings for each of these? (I have no router, if that makes a difference). Either on here or via PM (I will be away from Tuesday incase someone tries to talk to me). I would really appeciate any help.
If you click on the connections tab on cable forum you should see the same as this cpc3-hitc3-0-0-custxxx.lutn.cable.ntl.com
I live also in Letchworth just down from the spirella building and I like you hade quite a good connection on the 10Mb connection then they had to spoil it and put me on the 20Mb connection but even going through a router and wireless access point I get about 8Mb
I am being told the area is over subscribed so they can’t give me a date when it will be fixed, but I would phone customer relations and see if they can help you. Tell them you are paying good money for what is a bad connection, don’t rub them up the wrong way but be firm and I’m sure they will be able to help.
Hope this helps. Regarding your settings leave them at default settings apart from the changes suggested on the VM help page. As you and I know it was working fine until the change.
homealone
12-08-2007, 22:58
If you click on the connections tab on cable forum you should see the same as this cpc3-hitc3-0-0-cust***.lutn.cable.ntl.com
I live also in Letchworth just down from the spirella building and I like you hade quite a good connection on the 10Mb connection then they had to spoil it and put me on the 20Mb connection but even going through a router and wireless access point I get about 8Mb
I am being told the area is over subscribed so they can’t give me a date when it will be fixed, but I would phone customer relations and see if they can help you. Tell them you are paying good money for what is a bad connection, don’t rub them up the wrong way but be firm and I’m sure they will be able to help.
Hope this helps. Regarding your settings leave them at default settings apart from the changes suggested on the VM help page. As you and I know it was working fine until the change.
*** out your custno, goldoni ;)
*** out your custno, goldoni ;)
And this is after getting a telling off from Virginie Hopstein for not knowing the French word for Gîte :shrug: Thanks for pointing out my misstook
iTekweni
13-08-2007, 15:20
For 7 years I was a very happy person my internet worked fine untill I upgraded to VIP then everything went downhill, my kit had not changed but VM's did and that is when the problems started. Since my upgrade from 4meg to 10meg my speed was something to be proud of and even for a short while on 10meg it was good but from the time I rebooted my modem to get it to tell me I was on 20meg the floor fell out of the service.
There are some VM techs on here who give out good advice but unfortunately other tend to blame the customers kit, out of principle I will not phone a helpline that charges so much for a technical service knowing that they cannot deliver in some area's.
I will just be patient and hope that all will sort itself out soon.
For 7 years I was a very happy person my internet worked fine untill I upgraded to VIP then everything went downhill, my kit had not changed but VM's did and that is when the problems started. Since my upgrade from 4meg to 10meg my speed was something to be proud of and even for a short while on 10meg it was good but from the time I rebooted my modem to get it to tell me I was on 20meg the floor fell out of the service.
There are some VM techs on here who give out good advice but unfortunately other tend to blame the customers kit, out of principle I will not phone a helpline that charges so much for a technical service knowing that they cannot deliver in some area's.
I will just be patient and hope that all will sort itself out soon.
Patience is a virtue eh:)
I`ve waited 3 months for it to sort itself out since this so-called 20Mb upgrade,even after sacking our infamous NTL120 today for the new Virgin branded 255 it`s just the same so far....if not worse!!
I can see our current 3 month bb reduction becoming a permenant feature if this is how it`s going to be with the new modem too.
I think our old NTL120 has mabey suffered a misscarriage of justice:)
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