View Full Version : had install today but?
got no tv can only get ch1-5 no others at all it says card invalit
still waiting for password for broadband so cant get on line with that
i have not even got a ref number so wot do i do ?
i can give card number if needed?
the box they [he] put in is a pace box told me to get in touch by 2 if tv did not upgrade well it did not upgrade phone [vm] waste of time ?
any body here help me
can pm my name addy card number even phone number
had the 3 for £30 deal tv/bb/phone was installed thic morning
no tv [ card needs updating ] no b/b [need password] phone yes
madian2
Wicked_and_Crazy
16-07-2007, 16:56
You could phone VM :rolleyes: dial 150
You could phone VM :rolleyes: dial 150
did m8 could not do nothing without thr ref number tried to tell them that no one gave me one yet he just said nothing i can do sorry?
then said thank you for calling good bye?
madian2
Wicked_and_Crazy
16-07-2007, 17:22
They can do it from taking your phone number (i thought)
Callumpy
16-07-2007, 17:39
Is there no security question?
As your installation is new, I'll assume that it is? This being the case (when you signed up with VM) you should have got a letter from them confirming the contract and all of your details etc?
If you can find that letter, then the information contained within same should have all the information that customer services require. find that and then get in contact with them again.
Good luck and Si thee
update post not long been [4pm yes thats rite] so now i will give them another go
got the info now so see wot happens
how long do it take to update the card for new installs?
madian2
hairy_mick
16-07-2007, 18:47
a lot of this happening latley no password for bb i take it your an x-ntl or cw customer cant be telewest as they wont close the job until its active.
a lot of this happening latley no password for bb i take it your an x-ntl or cw customer cant be telewest as they wont close the job until its active.
the bloke was going to text me the password still waiting for broadband
also if you were with s%y at least you have something to watch by the time they leave but not with VM only get ch 1 to 5ch then you get a message saying your card is invalid
so day1
no tv
no broadband
phone yes
now that is wot i call service at the mo dont think much of them
but they installed it in record time
any idea how long these upgrades take?
madian2
well after a long long phone call she said it sould be on bye 10pm now it is 11:05pm still nothing but the the funny thing is im being charged for this
wot great service? not happy with this at all?
when they install the eqip they should see if the channels are working as do sky when they set it up. why does it take this long to get a card up and runnin
all they after do is send a signal wot is hard about that?
not a happy person oh still waitin for my text of the bloke who installed the stuff to text me my password for the broadband [thanks m8]
so cant even install broadband , no wonder virgin media is getting a bad name
come back ntl
at least ive got a pretty box to look at [pace] yep the old one's
and a modem doing naff all
phone line working at least something is working?
madian2
Wicked_and_Crazy
16-07-2007, 23:26
no wonder virgin media is getting a bad name
come back ntl
Same people just a different name
day 2
still the same
no tv [same ch with card or without]
only insalled yesterday
got myself a nice pace door stopper because thats all it is good for?
so now at a loss dont know wot to do?
i've phone lots of time's still no picture
they have sent signal after signal
still the card says it is invalid
will the card work in another box? if it will i have a samsung box is there any way to get it to work on that box [the card i have does have a valid sub on it]
so any way of getting this card to work in another box
also still no password for broadband so thats 2 probs i have with VM
madian2
will the card work in another box? if it will i have a samsung box is there any way to get it to work on that box [the card i have does have a valid sub on it]
so any way of getting this card to work in another box
..new install. Where did the second box come from?
..new install. Where did the second box come from?
it's one i bought at a boot sale ages ago
madian2
Throw it away as it isn't going to work.
As for the install problems a member of the team may be able to help you with it
it's one i bought at a boot sale ages ago
madian2
Good advice to throw it away as you are handling stolen goods. All equipment for connection to cable in this country is the property of Virgin Media. I hope you didn't part with too many pennies for your paperweight.
maverick
17-07-2007, 15:02
day 2
still the same
also still no password for broadband so thats 2 probs i have with VM
madian2
you dont need a password to set up your broadband,connect the modem to the pc,direct internet explorer to 80.5.178.26 and follow on screen instructions.You will need a pin number if you have not been given 1 contact cs on 150 and ask for one,if one has not been created they can create one for you.
you dont need a password to set up your broadband,connect the modem to the pc,direct internet explorer to 80.5.178.26 and follow on screen instructions.You will need a pin number if you have not been given 1 contact cs on 150 and ask for one,if one has not been created they can create one for you.
thanks m8 will do see wot happens
madian2
---------- Post added at 15:32 ---------- Previous post was at 15:31 ----------
Good advice to throw it away as you are handling stolen goods. All equipment for connection to cable in this country is the property of Virgin Media. I hope you didn't part with too many pennies for your paperweight.
did not know that m8 thanks for the advice
madian2
day 3
still no tv
still no b/b
got phone
ok now it is beyond a joke
after many many phone calls
im about to call it a day now
as there is no way on this earth am i going to pay for a service i am not getting
after reading on this forum picked up a few tricks ?
as to wot to say when i phone them?
so VM if you are reading this
your new [pace] box is broke face it this box is ****** so i do need another box you have done every test you can yet the same thing no pic
sorry ppl if i sound a pead off that is because i am
no dought you have good ppl who work for VM on here
when you take a package out you should be able to use that package in my case NO as i cant seem to get anything sorted
c/s is a waste of time cant understand them ,dont get me wrong there is some good ppl in the c/s very understanding and helpful? and i thank them as it cant be easy for them?
all this should have been sorted at preinstall date yet nothing
3 for 30 [i got 1 out of the 3 services] and that's the phone
ranting over
sorry ppl
madian2
Is any of the team about to try get this sorted :)
maverick
18-07-2007, 13:06
madian2,what happend with the broadband set up?
madian2,what happend with the broadband set up?
got in touch with them funny thing was i was already on the phone to them over
tv mess but had to re phone them where a nice ladie answered the phone she was very helpful but said sorry to many times [not her fault is it] anyway sorted it out so now i have my pin number/password for broadband thanks to her[dont now her name]
but tv prob still waiting for a phone call to sort that 1 out
cant see that being sorted anytime soon?
so tomorrow i will install the broadband [switch off date for bt]
[vm phone home]:D
madian2
day 4
no tv
yes broadband [i phoned them ]
phone yes
so 2 out of 3 working [we are getting there]
ok just been on the phone [35 mins] got though to this bloke very kindly put to
faults who in turn had a look at my settings[in the box] witch matched but something on there system did not so he has to pass info on to his manager who in turn will pass it on to some other dept who in turn should phone me to day to see if this can be sorted[i hope]
so vm if this bloke[from swansea can see the prob then why was 'nt it sorted
[funny thing is the guy in swansea only lives around the corner from me]
small world
fingers crossed
madian2
update at 16:10
still no phone call
can see me saying sod it and go too sky
gave this company enough chances now?
sorry to rant on but this is ****ing me off big time
at least 3 phone calls a day still no call back [great service]
madian2
Sirpingalot
19-07-2007, 17:19
Same people just a different name
Yep. NTL bought the right to advertise under the Virgin Name. Network infrastructure is all the same.
hairy_mick
19-07-2007, 18:48
as i have said before new name but still the same plonkers running it
yip hee
we have lift off
3 out of 3 now working
madian2
Sirpingalot
19-07-2007, 20:41
Nice Mate. How'd that work out?
Nice Mate. How'd that work out?
alot of phone calls
and wots more they gave me XL tv because they did'nt keep up to there end
[ok 3 months free tv]
but if any of the ppl i spoked too are on here i thank you for trying to get it up and running
at least the mrs is happy
thanks all
madian2
Good advice to throw it away as you are handling stolen goods. All equipment for connection to cable in this country is the property of Virgin Media. I hope you didn't part with too many pennies for your paperweight.Not necessarily stolen goods... you can buy cable boxes legally, such as a Dreambox. Using it on their network is undoubtedly against VM's terms and conditions though.
Not necessarily stolen goods... you can buy cable boxes legally, such as a Dreambox. Using it on their network is undoubtedly against VM's terms and conditions though.
Yes but I did say:
'All equipment for connection to cable in this country....'
Anyone is welcome to waste their money on equipment which cannot provide them with a service.
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