jc_150
09-07-2007, 16:46
Hi all in the forum.
Just to add to the woes of people reporting slow speeds on the 20Mb service, I am reporting same down here in Harlow Essex. Speeds seem fine up to about 3pm then they get slower and slower when my last speed test was about 1Mb download, whereas at 1pm it was about 12Mb from a uk server. I am not prepared to pay £37 a month for a service that I am not getting and certainly not paying 25p per min +10p connection charge to tell them about my speed. So where can I go from here. I cannot contact them without it costing me so guess the only option I have is to warn others about this situation and leave Virgin. I am prepared to wait maybe a week or so to see if things improve before leaving, then there is the local paper to warn others not to subscribe. My phone, TV, and broadband services are coming to around £60 a month, and happy to pay it if the services work, but they are not going to take the mickey and expect me to pay for telling them their service has failed.
totally disgruntled
John
Just to add to the woes of people reporting slow speeds on the 20Mb service, I am reporting same down here in Harlow Essex. Speeds seem fine up to about 3pm then they get slower and slower when my last speed test was about 1Mb download, whereas at 1pm it was about 12Mb from a uk server. I am not prepared to pay £37 a month for a service that I am not getting and certainly not paying 25p per min +10p connection charge to tell them about my speed. So where can I go from here. I cannot contact them without it costing me so guess the only option I have is to warn others about this situation and leave Virgin. I am prepared to wait maybe a week or so to see if things improve before leaving, then there is the local paper to warn others not to subscribe. My phone, TV, and broadband services are coming to around £60 a month, and happy to pay it if the services work, but they are not going to take the mickey and expect me to pay for telling them their service has failed.
totally disgruntled
John