jpbluff
06-07-2007, 09:44
Help…..
After months and months of connection problems (random disconnects) I was finally told that there was a problem in my area Birmingham B33 and that this should finally be resolved by 06.07.07. Hurrah
04.07.07 Internet completely went bang, no connection at all and ONLINE light off while all other lights stable (Motorola SB52101E Modem) thought I would leave it another day incase it was all part of the plan for the final fix on 06.07.07.
05.07.07 still no signal at all and Online light still off, called through to VM (25p per min) and spent several mins being told that no problem in area but they need to send out an Engineer. I did explain that I had already had several engineers out over the last few months and surely it was something on the network so no need for me to book day off work to wait in for some bloke to tell me nothing inside the house is causing the problem. But I finally gave in and agreed to wait for next available engineer 10.07.07.
After sitting down and thinking about this problem and having to wait for an engineer I decided to call back to see if I got a more experienced person. But nope, spoke to what must have been the office idiot as he advised me it was the modem’s fault and I would need to wipe modem and reconfigure……â₠¬Â¦After a few mins of protesting I finally clicked the button to wipe, at this time the Cust service guy told me it would take 5-30mins to reconfigure, then hung up.
3hrs later the modem is still showing no lights other than the power light on, the status screen on the 192…….. page is blank no stats for Upstream or down, of course I know this is because I have no internet signal hence the reason why it wont auto configure….
Thank you VM for charging me for the pleasure of having a service which I cannot use and then charging me to tell me the service is not working…VM I salute you.
Any Techie guys out there that have any suggestions on
1: Setting s for modem (can I put them in manually?
2: Why would I originally have no connection (Online light off)
After months and months of connection problems (random disconnects) I was finally told that there was a problem in my area Birmingham B33 and that this should finally be resolved by 06.07.07. Hurrah
04.07.07 Internet completely went bang, no connection at all and ONLINE light off while all other lights stable (Motorola SB52101E Modem) thought I would leave it another day incase it was all part of the plan for the final fix on 06.07.07.
05.07.07 still no signal at all and Online light still off, called through to VM (25p per min) and spent several mins being told that no problem in area but they need to send out an Engineer. I did explain that I had already had several engineers out over the last few months and surely it was something on the network so no need for me to book day off work to wait in for some bloke to tell me nothing inside the house is causing the problem. But I finally gave in and agreed to wait for next available engineer 10.07.07.
After sitting down and thinking about this problem and having to wait for an engineer I decided to call back to see if I got a more experienced person. But nope, spoke to what must have been the office idiot as he advised me it was the modem’s fault and I would need to wipe modem and reconfigure……â₠¬Â¦After a few mins of protesting I finally clicked the button to wipe, at this time the Cust service guy told me it would take 5-30mins to reconfigure, then hung up.
3hrs later the modem is still showing no lights other than the power light on, the status screen on the 192…….. page is blank no stats for Upstream or down, of course I know this is because I have no internet signal hence the reason why it wont auto configure….
Thank you VM for charging me for the pleasure of having a service which I cannot use and then charging me to tell me the service is not working…VM I salute you.
Any Techie guys out there that have any suggestions on
1: Setting s for modem (can I put them in manually?
2: Why would I originally have no connection (Online light off)