pedler
30-06-2007, 17:06
i`ve had no connection since the 21st june.ready light just flashing not once came back online and i`ve had this connection for 5 years:angel:
This is the service i`ve got;:Yikes:
on 21st went down left it till the next day (22nd),phoned them.........theres a fault in the area be back online by 11 tonight
on 23rd stiil no connection same story.fault in area be online today.
on 24th still no connection but now it changes as wanted straight answer from them...no fault in area now ?,problem must be at your end need to get a engineer out..(now i`m getting somewhere). but no can`t book a engineer to come out the system won`t let them do at that moment..? could you please phone back tomorrow and put the phone down.
on 25th now monday i`m back at work so partner phoned them,come home said how you get on,said the same as yesturday........right thats it got back on the phone and this took nearly a hour on the phone, they promised a engineer be out on the 29th between 12-5pm......great got somewhere.
the 29th went to work partner booked a day off for this,told her to phone them in the morning to see if the engineer was coming.........a engineer was never booked :mad:.
that was it asked to be put through to the complaints department,they put us through to the techincal department:confused::confused: and spoke to a dennis he could not say sorry enough,also there never been a fault in your area.........so customer services lie to you get you of the phone to hit there targets....anyway he took our number and see what he can do and phone back.
phoned back later said got to be a problem your end like a wire broke of in the terminal box as our tv and phone never went down and as booked a engineer to come on 6th july between 5-7pm as not having time off work as there promises mean f**k all.
see if they turn up because they don`t tv,phone and internet going,this service reminds me of comtel times :dunce::dunce:
This is the service i`ve got;:Yikes:
on 21st went down left it till the next day (22nd),phoned them.........theres a fault in the area be back online by 11 tonight
on 23rd stiil no connection same story.fault in area be online today.
on 24th still no connection but now it changes as wanted straight answer from them...no fault in area now ?,problem must be at your end need to get a engineer out..(now i`m getting somewhere). but no can`t book a engineer to come out the system won`t let them do at that moment..? could you please phone back tomorrow and put the phone down.
on 25th now monday i`m back at work so partner phoned them,come home said how you get on,said the same as yesturday........right thats it got back on the phone and this took nearly a hour on the phone, they promised a engineer be out on the 29th between 12-5pm......great got somewhere.
the 29th went to work partner booked a day off for this,told her to phone them in the morning to see if the engineer was coming.........a engineer was never booked :mad:.
that was it asked to be put through to the complaints department,they put us through to the techincal department:confused::confused: and spoke to a dennis he could not say sorry enough,also there never been a fault in your area.........so customer services lie to you get you of the phone to hit there targets....anyway he took our number and see what he can do and phone back.
phoned back later said got to be a problem your end like a wire broke of in the terminal box as our tv and phone never went down and as booked a engineer to come on 6th july between 5-7pm as not having time off work as there promises mean f**k all.
see if they turn up because they don`t tv,phone and internet going,this service reminds me of comtel times :dunce::dunce: