Blackburn Just Went Down

[grabbi]

I was chatting with me mum on MSN, and she phoned me saying her connection had gone... the same had just happened to me.

A 20 Minute phone call to repairs said there was no Regional Fault, yet the thing still isnt fully working, and is painfully slow.

If Dean is here, could you let us know if it happened to you too?

Seems I cant access eBay, MSN or Hotmail anymore...

[gonk31]

im in wigan and having a similar problem
sems i can get on some sites but not all including xbox msn and a lot of others already tried modem/ router and pc reboot to no avail
anyone any ideas
oh well hope this is short term due to tech upgrades

[countbathory]

similar in belfast, 90% of websites time out, outlook express and msn both refuse to connect, did a speed test and im getting 457kb/s down an 145kb/s up, supposed to be 10mb. Contacted my dad who also lives in belfast an hes got the same problems. Contacted another friend who lives in londonderry which is about 100miles away an hes exactly the same.
Dont know what the problem is but i am gettin mighty anoyed at the service, £37 per month for this. :mad::mad:

[squirrel1970]

We're having similar probs in Manchester/Stockport.. can't access msn, can't get to the bbc news site... not checked around that much, but... yeah.. there's something going on for sure...

[grabbi]

Ive just done the reboots and stuff about 10 times, then as I talked to a tech, it suddenly starts to work.

He said "it shouldnt be long before full service is resumed."

Could it have been a Nationwide fault? It took 10 Mins for them to answer the phone due to "high call volumes".

[Mr_phil]

Similar here in Wirral. I can't get access to email. Virgin Media web pages take forever to load - when they load at all.

[grabbi]

Maybe we shaould all phone up as its still a freephone number for now...

http://status-cable.virginmedia.com/vmstatus/summary.do

No update...

Then again, it needs to affect 259 people before it is considered a "fault".

[BenRyder]

Same happening to me in Portsmouth..

[Valerie]

Abingdon, Oxfordshire down too

[Peil]

Same problem up here in Glasgow, this site and the BBC load ok, but VM sites aren't - takes an absolute age to check the service.

Speedtest from here is also timing out, someones broke summat, wonder if it's that DNS stuff they were upgrading?

[kaydee]

Same here in Belfast. Grrr!

[Cobbydaler]

Same in Ashton ( cpc2-asht1-0-0-cust###.manc.cable.ntl.com )...

Loads of sites not accessible, CF still is for some reason though.

Traceroute's a bit weird:


traceroute to cableforum.co.uk (87.106.129.133), 30 hops max, 38 byte packets
1 router (192.168.11.1) 2.424 ms 3.209 ms 4.718 ms
2 10.252.4.1 (10.252.4.1) 17.788 ms 13.057 ms 11.879 ms
3 oldh-t2cam1-a-v120.inet.ntl.com (80.5.164.81) 11.838 ms 19.139 ms 11.674 ms
4 62.252.192.173 (62.252.192.173) 11.749 ms 12.829 ms 46.822 ms
5 man-bb-a-so-020-0.inet.ntl.com (213.105.175.1) 56.857 ms 17.673 ms 9.563 ms
6 lee-bb-b-so-100-0.inet.ntl.com (62.253.185.194) 56.218 ms 22.473 ms 11.746 ms
7 nth-bb-a-so-600-0.inet.ntl.com (213.105.175.133) 17.059 ms 29.807 ms 14.050 ms
8 nth-bb-b-so-200-0.inet.ntl.com (213.105.172.194) 49.832 ms 22.048 ms 24.645 ms
9 tele-ic-1-as0-0.inet.ntl.com (62.253.184.2) 26.960 ms 28.190 ms 24.468 ms
10 t3-4.mpd01.lon02.atlas.cogentco.com (130.117.14.141) 16.982 ms 19.023 ms 41.456 ms
11 * * *
12 * * *
13 te-1-3.bb-c.bap.rhr.de.oneandone.net (212.227.120.49) 38.942 ms * *
14 te-1-2.gw-distp-a.bad.oneandone.net (212.227.121.220) 34.754 ms 60.876 ms 32.748 ms
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *

[grabbi]

Dont know anything about Traceroutes, and I think CF is accessable because it is small.

Hotmail, MSN, eBay all big sites. Youtube is fine, even though thats been said to be a DNS' worst nightmare.

MySpace, the other DNS headache isnt working too...

[Ste912]

Iam in Bolton and have the same problem here

[flukyget]

same here in bolton,we were playing on xbox live,suddenly disconnected and web sites like this are taking ages + ages to load,i did a networktest with xbox live and it now says failed on the mtu test,tried rebooting modem but its not making any difference.Did a speedtest on the pc + im now getting 400k (im on 10 meg) but the upload has been increased to 600-700k(this must be the dreaded 20 meg upgrade curse)

[fatassmichael]

Same in Ashton ( cpc2-asht1-0-0-*******.manc.cable.ntl.com )...

Loads of sites not accessible, CF still is for some reason though.
<snip>


Cobbydaler, you should edit that "cust" bit out of your original post.

[squirrel1970]

funny, isn't it.. when something is broke.. no matter what.. we can still get here? odd.....! :)

can't access a range of sites.... slow loading/time outs on uk sites...

[NTLVictim]

London went wobbly a while ago, pages not loading, some loading ok..looks to be better now.

[grabbi]

Get the Faults line on the phone... The "know it all" said there was no fault, and there obviously is.

Reuters isnt appearing either...

Lets see them say Traffic Shaping... lol

[NTLVictim]

This site was slow, mine was ok, google was ok, icstis wasn't, the register wasn't ..???

[fragless]

Darwen here and for the last hour are so sites have been timing out and very very slow for 20mb, but the connection has not gone down yet?

[grabbi]

Darwen here and for the last hour are so sites have been timing out and very very slow for 20mb, but the connection has not gone down yet?

Blackburn with Darwen Darwen? I know there a few dotted around... thats why I ask! lol

Im 20Mb also, and the speeds are agonisingly slow. I was told it was my Router coming around, but thats a lie too!

[craigwat201183]

Same problem up here in Glasgow, this site and the BBC load ok, but VM sites aren't - takes an absolute age to check the service.

Speedtest from here is also timing out, someones broke summat, wonder if it's that DNS stuff they were upgrading?

Also in Glasgow i have been unable to access email for about an hour

[grabbi]

Contact Virgin Media is down too! Grrrr!

http://www.virginmedia.com/contact/contact.php?category=portal&app=contact

[Peil]

Not sure I follow the logic there, slashdot.org is still available, and it gets enough hits to take down other peoples websites when they are linked from their, also the Synaptic package manager in Ubuntu is working fine, can pull down some fairly large packages at around 10mb just now

Most likely some weird routing/DNS issue, ran a couple of tests from here, seems to be routing that's the issue. david@david-laptop:~$ tracepath www.bbc.co.uk (http://www.bbc.co.uk)
1: david-laptop.local (192.168.1.101) 0.312ms pmtu 1500
1: 192.168.1.1 (192.168.1.1) asymm 36 2.656ms
2: xx.xx.xx.xx (xx.xx.xx.xx) 17.378ms
3: renf-t2cam1-b-v109.inet.ntl.com (80.4.64.173) 36.204ms
4: renf-t2core-b-ge-wan64.inet.ntl.com (195.182.176.185) 17.316ms
5: ren-bb-b-so-230-0.inet.ntl.com (213.105.174.205) 15.704ms
6: ren-bb-a-ae0-0.inet.ntl.com (62.253.185.185) asymm 5 28.171ms
7: bre-bb-b-so-110-0.inet.ntl.com (62.253.185.166) asymm 6 28.002ms
8: bre-bb-a-ge-000-0.inet.ntl.com (213.105.174.225) asymm 7 48.426ms
9: gfd-bb-b-so-120-0.inet.ntl.com (213.105.172.150) asymm 8 59.618ms
10: redb-ic-1-so-700-0.inet.ntl.com (62.253.185.78) 52.052ms
11: 212.58.238.189 (212.58.238.189) asymm 10 29.413ms
12: 212.58.238.149 (212.58.238.149) asymm 11 31.120ms
13: 212.58.238.157 (212.58.238.157) asymm 12 58.151ms
14: www6.rbsov.bbc.co.uk (212.58.227.76) asymm 13 32.509ms reached
Resume: pmtu 1500 hops 14 back 13

david@david-laptop:~$ tracepath www.virginmedia.co.uk (http://www.virginmedia.co.uk)
1: david-laptop.local (192.168.1.101) 0.261ms pmtu 1500
1: 192.168.1.1 (192.168.1.1) asymm 36 3.533ms
2: xx.xx.xx.xx (xx.xx.xx.xx) 35.252ms
3: renf-t2cam1-a-v109.inet.ntl.com (80.4.64.45) 15.957ms
4: renf-t2core-a-ge-wan64.inet.ntl.com (195.182.176.169) 27.954ms
5: ren-bb-a-so-200-0.inet.ntl.com (62.253.184.81) asymm 6 63.007ms
6: bre-bb-b-so-110-0.inet.ntl.com (62.253.185.166) asymm 7 36.623ms
7: win-bb-a-so-110-0.inet.ntl.com (213.105.172.233) asymm 8 44.263ms
8: no reply
9: no reply
10: no reply
11: no reply

[grabbi]

Cant get the BBC either...

61 people viewing this thread? Only another 200 before VM take notice...

[fragless]

Blackburn with Darwen Darwen? I know there a few dotted around... thats why I ask! lol

Im 20Mb also, and the speeds are agonisingly slow. I was told it was my Router coming around, but thats a lie too!

Just a few ;)

Since the 20mb upgrade I have found the speeds slow, I have maxed out at 15mb and no more.... but mostly I get about 13mb, and that's on a 120 modem.


Email is also down for me.

[TraxData]

mine connection in nottingham has been like this all day, only just starting to get better....

all this constant slowness and traffic shaping on top, good thing im leaving all this crap soon :D

[AndyIggs83]

I've had similar problems here too

Although in the the last few minutes it seems to be OK

[grabbi]

Just a few ;)

Since the 20mb upgrade I have found the speeds slow, I have maxed out at 15mb and no more.... but mostly I get about 13mb, and that's on a 120 modem.


Email is also down for me.

Another local person! Thats about 4 for us! Woohoo!

Havent maxed the 20Mb out yet... but even loading a page is slow.

120 Modem? get yourself a Scientific Atlantic one.. I hear theyre the best and least likely to fail.

[iadom]

E-mail has been down for a while here, browsing was very slow, just switched from IE7 to Safari beta and that is loading in a split second, although the VM status pages time out.:confused:

Jim.

[grabbi]

Now I can get to the status page no problem with SeaMonkey...

[spankysmagicpian]

Eveything back to normal? - seems fine here in Manchester. I must have missed all the fun.

[Cobbydaler]

No, still can't reach news.bbc.co.uk or virginmedia.com or loads of other sites...

[grabbi]

Same for me. Ebay and BBC still awol. MSN Error:80072745 means VM dont wanna let you on MSN, so dont complain to us!

lol

[The_real_dj]

Same here in oldham!
off to bed me thinks!! lol

[therock247uk]

Nottinghamshire area...

Email is down and I cant get to the service status page.

[adamplatt]

Had same error here.

Changed my DNS settings to an open one and every site loads up fine now, completely fixed. I swear even faster than before or maybe I'm going mad.

Forget about the restart computer bit, shouldn't need to.

http://www.opendns.com/start/windows_xp.php

Worth a quick try.

[grabbi]

Worth a look. Thanks.

[xpod]

Most likely some weird routing/DNS issue, ran a couple of tests from here, seems to be routing that's the issue.

You got further than me:)

xpod@home1:~$ tracepath www.virginmedia.co.uk
1: ****-*****-0-0-*******.****.cable.ntl.com (**.**.**.**) 0.464ms pmtu 1500
1: no reply
2: no reply
3: no reply
4: no reply
5: no reply
6: no repl

Cant seem to connect to any of the main VM pages in either Firefox,Swiftfox or indeed Opera.Managed this one mind you....:rolleyes:
http://allyours.virginmedia.com/
All other sites seem ok though.

Only just managing to connect to news.cable.ntlworld.com with TB too which i never usually have problems with....
Aye, it`s most definetly time for bed me thinks.

[szlwzl]

Connection in Belfast came up and then died again :( This is a business connection - account manager will be getting an ear bashing tomorrow morning.....
My home connection is also affected

S

[grabbi]

Ah... why would VM stop the Buy From Us site from coming up? lol

The openDNS thing just stopped me being able to go anywhere so ive reverted back.

[roybus]

I'm in Rawtenstall. www.virginmedia.com won't work but www.ntlworld.com does! All sites load slowly

Trying to access email through Outlook returns "The TCP/IP connection was unexpectedly terminated by the server. [...] Error Number 0x800ccc0f.

I'm on Size L. Does this stand for lethargic?

[spankysmagicpian]

Bizarre - everything is OK here.

Not sure whether this has something to do with it but a couple of major fibre cables were 'lost' today late afternoon. One due to the water / rain in Sheffield and one in Leeds due to a JCB 'accident'.

The fibre channels apparently went from Glasgow to London.

Just a thought.

Edit - speedtest on this site can't be found for me though.

[szlwzl]

35 minute wait times on the tech support line now.....off to bed

[grabbi]

Really?! Wow... looks like its definitly not just us 86 people then. lol

[scrotnig]

Well I've had trouble too, Manchester, but I've noticed in the last hour that this has happened:

1st 512K took 266 ms = 1924.8 KB/sec, approx 15860 Kbps, 15.49 Mbps
2nd 512K took 281 ms = 1822.1 KB/sec, approx 15014 Kbps, 14.66 Mbps
3rd 512K took 234 ms = 2188 KB/sec, approx 18029 Kbps, 17.61 Mbps
4th 512K took 219 ms = 2337.9 KB/sec, approx 19264 Kbps, 18.81 Mbps

So my problems may have been caused by the 20mb upgrade (that I didn't want) to my 10mb service (that I didn't want either).

---------- Post added at 00:13 ---------- Previous post was at 00:03 ----------

I spoke way too soon there...I've now lost all access to absolutely everything!

Despite paying Virgin £90 a month for these services I once again find myself connecting via an expensive PAYG dialup.

Why can't they stop pushing the speed faster and faster, it is obvious the network cannot take it.

[Peil]

OK, using the openDNS switch outlined above (BTW, that will work as described if you are talking straight to the modem, if your via a router you need to edit your static DNS entries on there)
then it appears that someone has cocked up the DNS for the entire country. Given VM were quoted in the last week as saying they were going to be upgrading their DNS infrastructure, I guess what we have here is a failed change.

[chickendippers]

Something funny's going on here in the Wirral. Tracert to virginmedia.com seems to start timing out once it's got to Manchester and access to some other sites is intermittent.


@scrotnig: If you don't want 10 MB why don't you downgrade?


EDIT: Just disabled and re-enabled my NIC and I seem to be able to access virginmedia.com again.

[XEviLX]

seems to be working fine again in belfast

[cybernetic_tiger]

Fault reference for this issue is 499910 and is currently being investigated by support teams at a very high level. This is affecting core routing (including access to the VM homepage).

[r00t]

Something funny's going on here in the Wirral. Tracert to virginmedia.com seems to start timing out once it's got to Manchester and access to some other sites is intermittent.


@scrotnig: If you don't want 10 MB why don't you downgrade?

Aye!!

r00t@prozac ~> tracepath virginmedia.com
1: cpc3-brmb4-0-0-cust1020.bagu.cable.ntl.com (80.2.w0.0t) 0.319ms pmtu 1500
1: 10.137.156.1 (10.137.156.1) 9.933ms
2: bagu-t2cam1-a-v138.inet.ntl.com (80.5.163.149) 11.974ms
3: bagu-t2core-a-ge-wan63.inet.ntl.com (195.182.175.9) 107.847ms
4: man-bb-a-so-710-0.inet.ntl.com (213.105.174.69) asymm 5 10.270ms
5: man-bb-b-ge-000-0.inet.ntl.com (62.253.187.178) asymm 6 10.635ms
6: bir-bb-a-so-000-0.inet.ntl.com (62.253.185.133) asymm 7 17.068ms
7: win-bb-b-so-110-0.inet.ntl.com (62.253.185.142) 25.867ms
8: win-dc-b-v900.inet.ntl.com (62.253.188.166) asymm 7 19.124ms
9: no reply
10: no reply
11: no reply
12: no reply
13: no reply
14: no reply
15: no reply
16: no reply
17: no reply
18: no reply
fish: Job 1, “tracepath virginmedia.com” terminated by signal SIGINT (Quit request from job control (^C))
r00t@prozac ~>

[scrotnig]

Something funny's going on here in the Wirral. Tracert to virginmedia.com seems to start timing out once it's got to Manchester and access to some other sites is intermittent.


@scrotnig: If you don't want 10 MB why don't you downgrade?
Because it's part of the VIP package. if I downgraded to 4mb, which I was on before, I'd lose all the VIP discounts and pay a lot more. :(

My 4mb service used to give me 3.76mb on average. My 10mb service gives me 2.2mb on average at peak times. Fantastic! Now they've pushed it to 20mb I'm getting around 9mb!

Better still the speed never changes. I rarely download anything big and web browsing never changed between any of the speeds. It's all pointless. It's like a dash just to have the fastest speed with no thought given to whether it can be provided.

I've always been happy with ntl but the speeds are getting worse and the service less reliable as time goes on. Trouble is I happen to know how poor the ADSL alternatives are so I'm stuck.

There is room in the UK for someone to come in and *really* shake the market. All the current broadband providers are rank poor!

And as for that 0906 number to report broadband faults....if I am ever forced to call that I will refuse and simply cancel the service due to being unable to report a fault. They can just screw that.

[r00t]

Thanks cybernetic_tiger :)

[spankysmagicpian]

Where are you scrotnig? I wonder if mine has been Upg - M32

[chickendippers]

Ah fair enough. There's not anything that really can be done. Noone's going to come along and dig up every street in the country to create their own network, so we're all reliant on BT's which is less than perfect in some areas.
There are some ISPs that provide excellent customer service but they're all ADSL, so if your line is poor there's nothing you can do which sucks.

[grabbi]

Im able to access many things again, ebay being one.

Looks like it is getting sorted out. Good job too.

[therock247uk]

Working again here...

[KateyOH]

My e-mails are working again, but having problems with my phone and TV.
No Dialing Tone on phone and a message on my TV: saying my smartcard is invalid:confused:

[countbathory]

belfast, msn and email back albeit really slow, browsing the web even to this site takes about 10min to load a page.
did a speed test....
Wed, 27 Jun 2007 23:54:14 UTC

1st 512K took 91686 ms = 5.6 KB/sec, approx 46 Kbps, 0.04 Mbps
2nd 512K took 120995 ms = 4.2 KB/sec, approx 35 Kbps, 0.03 Mbps
3rd 512K took 115296 ms = 4.4 KB/sec, approx 36 Kbps, 0.04 Mbps
4th 512K took 73772 ms = 6.9 KB/sec, approx 57 Kbps, 0.06 Mbps

Overall Average Speed = approx 44 Kbps, 0.04 Mbps
:mad:

[XEviLX]

belfast, msn and email back albeit really slow, browsing the web even to this site takes about 10min to load a page.
did a speed test....
Wed, 27 Jun 2007 23:54:14 UTC

1st 512K took 91686 ms = 5.6 KB/sec, approx 46 Kbps, 0.04 Mbps
2nd 512K took 120995 ms = 4.2 KB/sec, approx 35 Kbps, 0.03 Mbps
3rd 512K took 115296 ms = 4.4 KB/sec, approx 36 Kbps, 0.04 Mbps
4th 512K took 73772 ms = 6.9 KB/sec, approx 57 Kbps, 0.06 Mbps

Overall Average Speed = approx 44 Kbps, 0.04 Mbps
:mad:


mines fine mate


Thu, 28 Jun 2007 00:07:30 GMT

1st 512K took 453 ms = 1130.2 KB/sec, approx 9313 Kbps, 9.09 Mbps
2nd 512K took 422 ms = 1213.3 KB/sec, approx 9998 Kbps, 9.76 Mbps
3rd 512K took 437 ms = 1171.6 KB/sec, approx 9654 Kbps, 9.43 Mbps
4th 512K took 438 ms = 1169 KB/sec, approx 9633 Kbps, 9.41 Mbps

Overall Average Speed = approx 9650 Kbps, 9.42 Mbps

[grabbi]

Is that a 10Mb connection, presumed?