lespaul
26-06-2007, 12:36
Email I just got from support
Hello,
From 1st July, our broadband helpline number is changing and from then on it'll cost 25p per minute to call from a Virgin home phone, plus 10p to connect. Mobiles and other networks may vary. The new number is 0906 212 1111.
Over and above this, we want to make it quicker and easier for you to find the information you need. So when you need help, here's what to do:
Step 1
If you're having trouble with your broadband service, for example if it's running slower than it should be, or you're having trouble seeing certain pages, the first thing to do is switch off your computer and modem, then restart it again. This may repair any basic faults right away and get you back up and running quickly.
Step 2
If that didn't work, the next thing to do is call our service status line on 0800 561 0061 to find out if there's a problem in your area. It's absolutely free. Or if you still have access to the internet, you can visit our help site. It's at http://www.virginmedia.com/help
If you have questions about things like how to set up your email account or how to sort out your internet security, you'll find the answers online too.
Step 3
If you can't find what you're looking for online, or you can't look online, then you can call our new broadband helpline.
We have over 200 Virgin Broadband experts ready to help if you're having issues with your Virgin Broadband modem or service. So they can help you faster, you'll need to have your account details to hand and be at your computer.
If you have a question about equipment that hasn't been supplied by Virgin Media, like your computer or your Blackberry, then you'll need to get in touch with your manufacturer or you can call the PC helpline on 0906 991 0001. It costs £1 a minute plus 10p to connect. Mobiles and other networks may vary.
We hope that helps and that you continue to enjoy the same great service!
The Virgin Media team
Virgin Media is the new name for NTL, Telewest and Virgin.net.
For more information about us, or to view our privacy policy, please visit the links below:
Privacy - http://allyours.virginmedia.com/html/legal/index.html
About Us - http://www.virginmedia.com/about/
Hello,
From 1st July, our broadband helpline number is changing and from then on it'll cost 25p per minute to call from a Virgin home phone, plus 10p to connect. Mobiles and other networks may vary. The new number is 0906 212 1111.
Over and above this, we want to make it quicker and easier for you to find the information you need. So when you need help, here's what to do:
Step 1
If you're having trouble with your broadband service, for example if it's running slower than it should be, or you're having trouble seeing certain pages, the first thing to do is switch off your computer and modem, then restart it again. This may repair any basic faults right away and get you back up and running quickly.
Step 2
If that didn't work, the next thing to do is call our service status line on 0800 561 0061 to find out if there's a problem in your area. It's absolutely free. Or if you still have access to the internet, you can visit our help site. It's at http://www.virginmedia.com/help
If you have questions about things like how to set up your email account or how to sort out your internet security, you'll find the answers online too.
Step 3
If you can't find what you're looking for online, or you can't look online, then you can call our new broadband helpline.
We have over 200 Virgin Broadband experts ready to help if you're having issues with your Virgin Broadband modem or service. So they can help you faster, you'll need to have your account details to hand and be at your computer.
If you have a question about equipment that hasn't been supplied by Virgin Media, like your computer or your Blackberry, then you'll need to get in touch with your manufacturer or you can call the PC helpline on 0906 991 0001. It costs £1 a minute plus 10p to connect. Mobiles and other networks may vary.
We hope that helps and that you continue to enjoy the same great service!
The Virgin Media team
Virgin Media is the new name for NTL, Telewest and Virgin.net.
For more information about us, or to view our privacy policy, please visit the links below:
Privacy - http://allyours.virginmedia.com/html/legal/index.html
About Us - http://www.virginmedia.com/about/