myriauk
25-06-2007, 14:52
Thank you to the person I spoke to on the phone, I forgot to ask for your name but thank you, you were the most helpful woman ever on the end of a phone.
To the point.
As some of you are aware, my connection as well as some of your own connections are either being traffic shaped, or simply don't perform to there capacity.
I phoned up Billing to talk to them about my Bill (Customer relations were supposed to credit the account), They passed me back through to Customer Relations, who had the most helpful person, she went and found out everything as to why my connection has been running awful for 6 months.
I'm from the Telford area (TF7) aka Midlands, back in March there was an upgrade on the IVR I think she stated, which allowed more people on the network for the 10mb connection, but after that June time, they started the upgrades again for the roll out service of the 20mb which she said
"Through-out the day your connection will never achieve above 2mb, were limiting everyone to 2mb through-out the day until we get the 20mb roll out completed"
Because I'm from the Midlands, this isn't being completed until the end of August according to themselves as well as the website.
They suggested that it would make sense to downgrade to the 2mb service, and pay £10 /month until the upgrades and the connection can handle the 20mb service, she also stated that the traffic management system is only in-place to allow everyone a fair share of the internet while the systems are being upgraded.. so hopefully after the 20mb is around the country they won't need to shape the connection.
Once again thanks to the people that I spoke to @ VM, and thanks for saving me £27/month.
To the point.
As some of you are aware, my connection as well as some of your own connections are either being traffic shaped, or simply don't perform to there capacity.
I phoned up Billing to talk to them about my Bill (Customer relations were supposed to credit the account), They passed me back through to Customer Relations, who had the most helpful person, she went and found out everything as to why my connection has been running awful for 6 months.
I'm from the Telford area (TF7) aka Midlands, back in March there was an upgrade on the IVR I think she stated, which allowed more people on the network for the 10mb connection, but after that June time, they started the upgrades again for the roll out service of the 20mb which she said
"Through-out the day your connection will never achieve above 2mb, were limiting everyone to 2mb through-out the day until we get the 20mb roll out completed"
Because I'm from the Midlands, this isn't being completed until the end of August according to themselves as well as the website.
They suggested that it would make sense to downgrade to the 2mb service, and pay £10 /month until the upgrades and the connection can handle the 20mb service, she also stated that the traffic management system is only in-place to allow everyone a fair share of the internet while the systems are being upgraded.. so hopefully after the 20mb is around the country they won't need to shape the connection.
Once again thanks to the people that I spoke to @ VM, and thanks for saving me £27/month.