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View Full Version : I am sick of this....


nunoamorim
22-06-2007, 16:50
For the past weeks im getting speeds of 1-2mbps.....Im on 20mpbs.
I have called several times, been fobbed off by CS saying there was a fault in the area (RM9, Dagenham), then they told me they would book an engineer, which never showed up.
Then they tell me that an engineer would come round tuesday, calling me before he went round.......no one showed up or called.
I call and its allways the the people with the strange accent that pick up the telephone........lol....what a carry on.....
The last one I was telling her that I am on the 20mbps and my download speed are 80-120kbps and she is saying to me and insisting all is well, that is the speed I should get.......went through the motions...reboot, safe mode etc and the same 80-120kbps....nowhere near the 2000kbps I should be getting.....
Thing is, for the past 6-7 years never had any problems and now this.....

CAN SOMEONE HELP!!!!!!!!!!!!!!!!!!??????????

PowerUser
22-06-2007, 17:32
I can't help you, but only to side with you that your not alone bud!. Its a nationwide problem at the moment. I have been with NTl/virgin many years, And in all that time i've never had network conjestion/slow speeds/traffic shaping at any time of the day. Until Now http://img513.imageshack.us/img513/9104/suxkr1.gif

JackSon
22-06-2007, 18:21
I call and its allways the the people with the strange accent that pick up the telephone........lol....what a carry on.....

To be fair, it is they who are confronted with the strange accents. Foreigners who learn english must be shocked we don't all talk like Denholm Elliott but with geordie, manc, cockney and midland accents etc. then there's dialect of course. Wonder what they think when they hear "Ay-up me duck!"

Anyway, I like you had faultless service for 5 years with the broadband, till last few months my faithful old modem decided to go up the spout. Are you still using a 6-7 year old piece of kit? if so, might be worth badgering for replacement.

daz196
22-06-2007, 19:14
For the past weeks im getting speeds of 1-2mbps.....Im on 20mpbs.
I have called several times, been fobbed off by CS saying there was a fault in the area (RM9, Dagenham), then they told me they would book an engineer, which never showed up.
Then they tell me that an engineer would come round tuesday, calling me before he went round.......no one showed up or called.
I call and its allways the the people with the strange accent that pick up the telephone........lol....what a carry on.....
The last one I was telling her that I am on the 20mbps and my download speed are 80-120kbps and she is saying to me and insisting all is well, that is the speed I should get.......went through the motions...reboot, safe mode etc and the same 80-120kbps....nowhere near the 2000kbps I should be getting.....
Thing is, for the past 6-7 years never had any problems and now this.....

CAN SOMEONE HELP!!!!!!!!!!!!!!!!!!??????????

Same here mate i live dagenham,i'm on 20 meg
my speeds suck,i have a engineer coming thursday
i might has well go adsl,i get the same speed for a lot cheaper(1-3meg)
been having trouble since the 20meg roll out
hope someone can sort this problem out.

chickendippers
22-06-2007, 19:17
20Meg is basically broken, hence the announcement on the service status page.

arcamalpha2004
22-06-2007, 21:32
Until vm realise that before you can walk you have to crawl this is the way I am affraid, they cannot give 100% reliability on the lower speeds, so there is no hope on 20 mb, and as for talk of 50 mb, do me a favour ;)

inviroman
22-06-2007, 22:49
Iam in the rm9 area and i have got the same problem 1meg download if i am lucky most times the upload speed is faster also called c/s and told iam not on the traffic shaping got all the same b/s and thye gave me £20 credit wow a engineer is coming on tuesday got told i have a singnal fault strange as the cabinet is 2 doors away and i am on the top header after midnight i get full speed explained this to c/s and told them how can it be a signal fault if it works after midnight he could not give me a answer
Why cant they just admit that the network cant cope with the 20meg or dont traffic shape iam now looking at 24meg adsl with a 2.5meg upload instead

XFS03
23-06-2007, 16:19
I am also in Dagenham. Just done a speed test, but as chickendippers says, there appears to be a nationwide problem with 20 Mbps (as if we didn't already know ;) ).

Sat, 23 Jun 2007 14:15:58 UTC

1st 512K took 3144 ms = 162.8 KB/sec, approx 1341 Kbps, 1.31 Mbps
2nd 512K took 2374 ms = 215.7 KB/sec, approx 1777 Kbps, 1.74 Mbps
3rd 512K took 3585 ms = 142.8 KB/sec, approx 1177 Kbps, 1.15 Mbps
4th 512K took 3275 ms = 156.3 KB/sec, approx 1288 Kbps, 1.26 Mbps

Overall Average Speed = approx 1396 Kbps, 1.36 Mbps

According to the service status page, they expect to resolve it by Monday.
http://status-cable.virginmedia.com/vmstatus/serviceissue.do;jsessionid=92CA013972813DFC833970C 087F3D315.jsps304p:28009?ticket=481907

.

nutellajunkie
23-06-2007, 16:54
it broken..:dunce:

Prozac
24-06-2007, 00:41
im on the 4mb service and usually download at 488KB/s and in the last hour its dropped to 240KB/s which is the 2mb service, so i have been doing speed tests from a few diffrent sites and its the same, its as if ive been knocked back to 2mb even the upload is slower, im getting fed up with Virgin Media last weekend i had no internet from friday til monday afternoon. so its now effecting 4mb customers aswell :(

Impz2002
24-06-2007, 01:10
you connection speed is being halved due to traffic management ! you must be exceeding your daily limit. it halves both upload and download.

impz

nunoamorim
25-06-2007, 00:51
Sun, 24 Jun 2007 22:48:02 UTC
1st 128K took 587 ms = 223291 Bytes/sec = approx 1858 kbits/sec
2nd 128K took 507 ms = 258525 Bytes/sec = approx 2151 kbits/sec
3rd 128K took 404 ms = 324436 Bytes/sec = approx 2699 kbits/sec
4th 128K took 465 ms = 281875 Bytes/sec = approx 2345 kbits/sec


Sat, 23 Jun 2007 22:13:42 UTC
1st 128K took 1408 ms = 93091 Bytes/sec = approx 775 kbits/sec
2nd 128K took 461 ms = 284321 Bytes/sec = approx 2366 kbits/sec
3rd 128K took 328 ms = 399610 Bytes/sec = approx 3325 kbits/sec
4th 128K took 541 ms = 242277 Bytes/sec = approx 2016 kbits/sec

Fri, 22 Jun 2007 21:50:04 UTC
1st 128K took 702 ms = 186712 Bytes/sec = approx 1553 kbits/sec
2nd 128K took 1543 ms = 84946 Bytes/sec = approx 707 kbits/sec
3rd 128K took 591 ms = 221780 Bytes/sec = approx 1845 kbits/sec
4th 128K took 679 ms = 193037 Bytes/sec = approx 1606 kbits/sec



:mad::mad::mad::mad::mad::mad::Yikes::Yikes::Yikes ::Yikes:

And we are paying £37 for this crap?????

Efour
25-06-2007, 01:19
You are on the POPLAR UBR same as us in Romford. Oversubscribed and a know network "blackspot"

Speak to retentions and get your self some REAL answers and a discount. An engineer is only wasting his and your time at the end fo the day.

nunoamorim
25-06-2007, 01:37
And now after midnight......:mad::mad::mad: what the hell is going on?



Sun, 24 Jun 2007 23:36:02 UTC
1st 128K took 263 ms = 498373 Bytes/sec = approx 8146 kbits/sec
2nd 128K took 174 ms = 753287 Bytes/sec = approx 9267 kbits/sec
3rd 128K took 166 ms = 789590 Bytes/sec = approx 9569 kbits/sec
4th 128K took 188 ms = 697191 Bytes/sec = approx 8801 kbits/sec

danielf
25-06-2007, 01:51
And now after midnight......:mad::mad::mad: what the hell is going on?


It looks like most people in your area have gone to bed. Seriously. It looks like your area is oversubscribed. Too many people downloading too many files at the same time. When some of them stop downloading your speeds improve. Basically, rush hour is over.

micah56
25-06-2007, 01:52
You are on the POPLAR UBR same as us in Romford. Oversubscribed and a know network "blackspot"

Speak to retentions and get your self some REAL answers and a discount. An engineer is only wasting his and your time at the end fo the day.

May i ask, how do you know this information and do they know when it will be sorted out ? :)

Gareth
25-06-2007, 01:55
Quick question... you mentioned that an engineer was booked but never turned up. When it's the other way round (i.e. an engineer is booked and you don't stay home waiting for him) you get charged a penalty - did you get any compensation for the engineer not turning up?

nunoamorim
27-06-2007, 15:54
Quick question... you mentioned that an engineer was booked but never turned up. When it's the other way round (i.e. an engineer is booked and you don't stay home waiting for him) you get charged a penalty - did you get any compensation for the engineer not turning up?


Nope, no one has turned up or called me........I am really really starting to get ****ed now........f*******g liars !

Its been almost 3 weeks now.....Ill bet if I call again they will deny that I even called earlier....as they did a few times.....

I am now looking into getting ADSL

daz196
28-06-2007, 10:46
Same here mate i live dagenham,i'm on 20 meg
my speeds suck,i have a engineer coming thursday
i might has well go adsl,i get the same speed for a lot cheaper(1-3meg)
been having trouble since the 20meg roll out
hope someone can sort this problem out.

Bang on 8am this morning,engineer at my door,wow
he checked signal levels,all ok
rang up he's supervisor,he mentioned that on the status page there is a outrage and engineers working on it,

Thu, 28 Jun 2007 08:40:30 GMT

1st 512K took 547 ms = 936 KB/sec, approx 7713 Kbps, 7.53 Mbps
2nd 512K took 390 ms = 1312.8 KB/sec, approx 10817 Kbps, 10.56 Mbps
3rd 512K took 578 ms = 885.8 KB/sec, approx 7299 Kbps, 7.13 Mbps
4th 512K took 516 ms = 992.2 KB/sec, approx 8176 Kbps, 7.98 Mbps

Overall Average Speed = approx 8501 Kbps, 8.3 Mbps

just done speedtest,but its only morning
evening is a nightmare
hopefully vm can sort this out
just noticed status page updated to 2 july now
oh well,will give then 2 weeks to sort it out or i am going.

Efour
28-06-2007, 12:23
May i ask, how do you know this information and do they know when it will be sorted out ? :)



I am suffering the same as you lot. I got an engineer booked to me and he came round to see the problem.

Checked all the equipment and what not and told me my signal was perfect etc etc and couldnt work out why the service was so bad.

He started to make some calls on his mobile, all the time he had it on hands free so i could listen.

He spoke to his Office and technical support centre (for engineers) and the first one he spoke to ran a bunch of line tests and saw there was a problem but couldnt track it down.

That guy put him through to his manager and he asked again if there was any known faults/upgrades blah blah. He asked for my postcode. I told him and after 10 seconds he said paraphrased cos it was 3 months ago.

"Theres your problem the customer is on the Poplar UBR, its a black spot"

I asked what that ment, the engineer asked him and he replied

"THe network was never designed to take the capacity that is in that area"

Ok i thought so when are you upgraded the capacity.

"No dates set" more than 6 months?, i said, "no dates set! he said again.


So i got m answer, after the engineer hang up he told me in confidence that if this was his service he go straight VM and complain and get a discount or leave.

The service has improved a bit the traffic shaping has at least made gaming playable in the evenings 4-10pm. Before it was 500ms pings+

nunoamorim
17-09-2007, 23:31
Engineer showed up and swapped the modem for a 250.......


Sun, 16 Sep 2007 21:10:42 UTC
1st 128K took 515 ms = 254509 Bytes/sec = approx 2118 kbits/sec
2nd 128K took 1094 ms = 119810 Bytes/sec = approx 997 kbits/sec
3rd 128K took 594 ms = 220660 Bytes/sec = approx 1836 kbits/sec
4th 128K took 797 ms = 164457 Bytes/sec = approx 1368 kbits/sec

Mon, 17 Sep 2007 21:28:38 UTC
1st 128K took 453 ms = 289342 Bytes/sec = approx 2407 kbits/sec
2nd 128K took 516 ms = 254016 Bytes/sec = approx 2113 kbits/sec
3rd 128K took 609 ms = 215225 Bytes/sec = approx 1791 kbits/sec
4th 128K took 1000 ms = 131072 Bytes/sec = approx 1091 kbits/sec

Cable Modem Status
Item Status Comments
Acquire a Downstream Channel 586750000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational

Cable Modem Downstream
Downstream Lock : Locked
Downstream Channel Id : 2
Downstream Frequency : 586750000 Hz
Downstream Modulation : QAM64
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : -5.1 dBmV
Downstream SNR : 34.8 dB

Cable Modem Upstream
Upstream Lock : Locked
Upstream Channel ID : 4
Upstream Frequency : 46200000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 44.0 dBmV
Upstream Mini-Slot Size : 2

Cable Modem Upstream Burst
Req
Init Maint
Per Maint
Short Data
Long Data

(1)
(3)
(4)
(5)
(6)



Modulation Type QPSK QPSK QPSK QPSK QPSK
Differential Encoding Off Off Off Off Off
Preamble Length 64 128 128 100 80
Preamble Value Offset 396 6 6 396 396
FEC Error Correction (T) 0 5 5 3 9
FEC Codeword Information Bytes (k) 16 34 34 78 232
Scrambler Seed 338 338 338 338 338
Maximum Burst Size 0 0 0 35 0
Guard Time Size 8 48 48 25 137
Last Codeword Length Fixed Fixed Fixed Short Short
Scrambler on/off On On On On On

Cable Modem Operation Configuration
Network Access : Allowed
Maximum Downstream Data Rate : 20480000
Maximum Upstream Data Rate : 768000
Maximum Upstream Channel Burst : 1600
Maximum Number of CPEs : 1
Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Disabled

First Time Last Time Counts Level ID Text
Time Not Established Time Not Established 1 Critical(3) 68000300 DHCP WARNING - Non-critical field invalid in response.
Time Not Established Time Not Established 1 Critical(3) 82000200 No Ranging Response received - T3 time-out
Time Not Established Time Not Established 2 Critical(3) 84000200 SYNC Timing Synchronization failure - Failed to acquire FEC f...


something wrong in here??????:confused::confused:

ScorchUK
20-09-2007, 13:19
Quick question... you mentioned that an engineer was booked but never turned up. When it's the other way round (i.e. an engineer is booked and you don't stay home waiting for him) you get charged a penalty - did you get any compensation for the engineer not turning up?
No, you don't get any compensation. Happened to me twice - both times they claimed to have turned up, too. Once they say they arrived an hour before they were booked (and before they even say their shift starts) and once I know for a fact that they arrived half an hour before they were booked, 'cos I was just walkiing up the road and I saw the van cruise straight past my front door without stopping.

Nedkelly
20-09-2007, 14:44
When they say they will book a tech for some unknown reason no tech is booked .I have been to customers who have had the same problem check on the system and no job was booked on the day the customer had arranged .If a job was booked it would go out to the field and it would have the tech id next to it saying it was given to this tech .But a lot do not have this .As for poor speeds yes it is a problem but they do like to send techs out for this .If the levels are ok and you have the right modems for 20 meg then theres not much we can do .Most of the time its the ubrs .God knows why it takes them bloody ages to see there is a problem :mad:I go out to a least 10 to 12 of these a week in the same areas which i know have problems with the ubr being in the black :mad::mad::mad::mad::mad::mad::mad::mad: