frankie500
18-06-2007, 10:14
Hi there first post here so bare with me...
Have been a cable customer for so many years now i cant remember how long for. Have had great service with only the minor ''to be expected'' problems once in a blue moon. For the past 3 months I have had to endure daily interruptions in my internet connection. Just fleeting like someone switching an on/off switch. I used to be able to go for days on end without any break in my service now it is becoming a real irritation to me. These happen either while I'm NOT at the computer, mid download or mid conversation etc. I have tried the system without the Netgear router & with it. I have phoned up Tech support in India on a couple of occasions who have went through our set up with me and they say all is fine with no issues either on the line or with setup. Okay so I reckon put up with it for a little while thinking maybe its because of the 20meg upgrades that this is happening so just grin and bear it for now, it will get better. But 2 months down the line with all patch cables replaced & 2 new network cards installed (just in case) the grin is starting to wain severely & god forbid last night i found myself actually considering going elsewhere for my internet before I slapped myself! :Yikes: Seriously though I know for 99% of people out there a daily 10 second break in service is so minor its laughable but for me its a major pain. I run a support group and often 'chat' to others. There is nothing more disconcerting when you are 'cut off' mid flow:mad:. I'm in the Ubr02.linl.blueyonder.co.uk area, using a Motorola sb5101E Surfboard with a yet to be upgraded 10meg connection. We are not 'greedy' user's and all computers are spy ware etc clean. On top of all this but not so much of an issue is our speed has also decreased somewhat. I could almost always be guaranteed my full bandwidth but now I feel honoured to get 50% of that. At one point a few weeks ago we were barely had dial up speeds for a period of 2 weeks which was to say the least unbearable. I'm lucky to get 70% of speed on rare occasions with it mostly hovering around 5meg on average.
Does anyone have any advice out there as to what is happening here. Is there work getting done? Is everyone experiencing the same locally or nationally? Is there going to be a resolution to it all if there is a problem out there or is the problem definitely my end OR am I just expecting too much for my connection to be 24/7 with no interruption whatsoever?? Any advice apart from change isp (I'm more than capable of making that decision myself thank you) would be appreciated.
Sorry for the sprawling post & many thanks in advance
Frankie
http://www.speedtest.net/result/141760124.png
Have been a cable customer for so many years now i cant remember how long for. Have had great service with only the minor ''to be expected'' problems once in a blue moon. For the past 3 months I have had to endure daily interruptions in my internet connection. Just fleeting like someone switching an on/off switch. I used to be able to go for days on end without any break in my service now it is becoming a real irritation to me. These happen either while I'm NOT at the computer, mid download or mid conversation etc. I have tried the system without the Netgear router & with it. I have phoned up Tech support in India on a couple of occasions who have went through our set up with me and they say all is fine with no issues either on the line or with setup. Okay so I reckon put up with it for a little while thinking maybe its because of the 20meg upgrades that this is happening so just grin and bear it for now, it will get better. But 2 months down the line with all patch cables replaced & 2 new network cards installed (just in case) the grin is starting to wain severely & god forbid last night i found myself actually considering going elsewhere for my internet before I slapped myself! :Yikes: Seriously though I know for 99% of people out there a daily 10 second break in service is so minor its laughable but for me its a major pain. I run a support group and often 'chat' to others. There is nothing more disconcerting when you are 'cut off' mid flow:mad:. I'm in the Ubr02.linl.blueyonder.co.uk area, using a Motorola sb5101E Surfboard with a yet to be upgraded 10meg connection. We are not 'greedy' user's and all computers are spy ware etc clean. On top of all this but not so much of an issue is our speed has also decreased somewhat. I could almost always be guaranteed my full bandwidth but now I feel honoured to get 50% of that. At one point a few weeks ago we were barely had dial up speeds for a period of 2 weeks which was to say the least unbearable. I'm lucky to get 70% of speed on rare occasions with it mostly hovering around 5meg on average.
Does anyone have any advice out there as to what is happening here. Is there work getting done? Is everyone experiencing the same locally or nationally? Is there going to be a resolution to it all if there is a problem out there or is the problem definitely my end OR am I just expecting too much for my connection to be 24/7 with no interruption whatsoever?? Any advice apart from change isp (I'm more than capable of making that decision myself thank you) would be appreciated.
Sorry for the sprawling post & many thanks in advance
Frankie
http://www.speedtest.net/result/141760124.png