drdave
16-06-2007, 16:30
I have had the worst experience with VM.
My trouble started 6 weeks ago. I have recently moved to Brighton from the United States. I went to join VM online and after checking I saw that my flat was not listed in the database, so I filled out the form and submitted online to have a spotter come out and verify they could install. I waited for two weeks to be contacted and received nothing.
Next, I called the VM sales team. They said that my flat was listed as not serviceable. When I told them the flat above me has their Virgin service they looked and verified that indeed it did and it was odd that the property was listed as unserviceable. They transferred me to the engineers to leave a voice message so that they could send a spotter out. I waited another week and was never contacted.
So, I called the VM sales team again. I went through the entire situation and they saw that it should be serviceable. The member of the sales team sent an email to the department responsible for sending the spotter and informed me that I would be contacted in 48 hours. Again, I was never contacted.
I waited a few extra days and placed another call. I went through the situation, yet again. I was transferred to leave a voicemail. I left it again with all of my information. The spotters never called me back to set up an appointment yet again.
I called a few days ago. Talked to the VM sales team again. Described how this situation was ridiculous and that I have been trying and trying to get service. They then transferred me to department responsible for sending out spotters. Finally, I thought I can speak to someone. I explained the situation to them. They took all of my details and I was told I would be contacted within 24 hours to set up an appointment to send out a spotter. It has now been 72+ hours and I have not been contacted.
What is the problem with VM and their spotters. This is the worst experience I have had with such a service. I am at a loss for what to do. I know that the property is serviceable. The flat above me has VM and my landlord pointed out the cable box attached to the building. If anyone has any ideas how to proceed I'd appreciate it.
My trouble started 6 weeks ago. I have recently moved to Brighton from the United States. I went to join VM online and after checking I saw that my flat was not listed in the database, so I filled out the form and submitted online to have a spotter come out and verify they could install. I waited for two weeks to be contacted and received nothing.
Next, I called the VM sales team. They said that my flat was listed as not serviceable. When I told them the flat above me has their Virgin service they looked and verified that indeed it did and it was odd that the property was listed as unserviceable. They transferred me to the engineers to leave a voice message so that they could send a spotter out. I waited another week and was never contacted.
So, I called the VM sales team again. I went through the entire situation and they saw that it should be serviceable. The member of the sales team sent an email to the department responsible for sending the spotter and informed me that I would be contacted in 48 hours. Again, I was never contacted.
I waited a few extra days and placed another call. I went through the situation, yet again. I was transferred to leave a voicemail. I left it again with all of my information. The spotters never called me back to set up an appointment yet again.
I called a few days ago. Talked to the VM sales team again. Described how this situation was ridiculous and that I have been trying and trying to get service. They then transferred me to department responsible for sending out spotters. Finally, I thought I can speak to someone. I explained the situation to them. They took all of my details and I was told I would be contacted within 24 hours to set up an appointment to send out a spotter. It has now been 72+ hours and I have not been contacted.
What is the problem with VM and their spotters. This is the worst experience I have had with such a service. I am at a loss for what to do. I know that the property is serviceable. The flat above me has VM and my landlord pointed out the cable box attached to the building. If anyone has any ideas how to proceed I'd appreciate it.