Pls help me Motorola SB5101E

[krle]

I just put cable net from cable tv operator..for first time..use to be on adsl and wadsl.....after 2-3 hours working with no problems ...i get dced...and from that time i cant connect again.....i read motorola SB5101E manual and try every **** is there..but nothing...i call my cable operater suport but they teling me that they see my modem and all is ok...but when i try to connect nothing..conection proces stop at time when i need to get dns ip adress.....
pls can some one prove me that problems is on them so i can go tomorow there and ......:mad::Yikes::grind::grind::2up::banghead:

[kfridge]

not sure what you are trying to say here...have you just have cable installed for the internet and it has suddenly stopped working.

If so what other steps have you taken to troubleshoot other than reading the manual and how was it installed?

[krle]

not sure what you are trying to say here...have you just have cable installed for the internet and it has suddenly stopped working.

If so what other steps have you taken to troubleshoot other than reading the manual and how was it installed?

i try everyting from troubleshoot info....
i get this msg in modems log:

1970-01-01 00:11:11 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:11:08 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 00:11:07 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:11:00 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 00:10:59 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:10:58 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 00:10:58 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:10:56 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 00:10:53 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:10:50 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 00:10:49 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:10:47 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 00:10:45 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol


sory for spam:(

[kfridge]

from the log it looks like the modem is failing to lock onto a network signal...perhaps a dodgy cable or something...

[janipewter]

Call tech support, you need an engineer.