Jonessie
12-06-2007, 21:19
Hello people,
I don’t want to win another award for moaning so I have adopted the politically correctness approach instead. I recently had to update my modem because the modem I have had for 8 years is out of date and instead of flashing the modem with a new update they decided to update my modem...?
And since then it’s got worse... when I called FMC to get the old MAC Addy taken off and the new one assigned to the network, the guy who dealt with me was. I can only explain as... “A total retard” I know it sounds a little harsh and apologise for saying this but he did not have a clue what he was doing. I had to basically talk the guy through it because he did not know what he was doing, and kep putting me on hold without asking me, which is annoying to say the least. I did explain to the guy I was speaking to, make sure I am put on the correct UBR because if you don’t my connection is going to be terrible. I cannot remember which one I’m on Newport East of Newport West, I explained this to the guy I was speaking to and he said...
“It does not make a difference to which UBR is goes on...” I am 99.9% sure this is incorrect, because my brother had the same experience, where they put him on the incorrect UBR and his connection was dreadful. He managed to speak to somebody who knew what they where doing and they said your connection will be really slow on this UBR. He switched him over and his connection was awesome.
Now I cannot remember if this is still the same, Newport is split into two sections Newport East and Newport West. If I live in the West of Newport and I’m put on Newport East the connection will be affected. I used to have a link where you could find out which UBR your currently on.
Another thing I noticed is the QAM is set to 256, if memory serves me correctly this should be on 64 not 256...? I know I am on Cardiff Cam and can see this but the speed of the connection and the connection itself is decreased since updating the modem.
Thanks in advance
I think it goes by Post Code... East is NP10 and West is NP20 I'm not sure...? :(
I don’t want to win another award for moaning so I have adopted the politically correctness approach instead. I recently had to update my modem because the modem I have had for 8 years is out of date and instead of flashing the modem with a new update they decided to update my modem...?
And since then it’s got worse... when I called FMC to get the old MAC Addy taken off and the new one assigned to the network, the guy who dealt with me was. I can only explain as... “A total retard” I know it sounds a little harsh and apologise for saying this but he did not have a clue what he was doing. I had to basically talk the guy through it because he did not know what he was doing, and kep putting me on hold without asking me, which is annoying to say the least. I did explain to the guy I was speaking to, make sure I am put on the correct UBR because if you don’t my connection is going to be terrible. I cannot remember which one I’m on Newport East of Newport West, I explained this to the guy I was speaking to and he said...
“It does not make a difference to which UBR is goes on...” I am 99.9% sure this is incorrect, because my brother had the same experience, where they put him on the incorrect UBR and his connection was dreadful. He managed to speak to somebody who knew what they where doing and they said your connection will be really slow on this UBR. He switched him over and his connection was awesome.
Now I cannot remember if this is still the same, Newport is split into two sections Newport East and Newport West. If I live in the West of Newport and I’m put on Newport East the connection will be affected. I used to have a link where you could find out which UBR your currently on.
Another thing I noticed is the QAM is set to 256, if memory serves me correctly this should be on 64 not 256...? I know I am on Cardiff Cam and can see this but the speed of the connection and the connection itself is decreased since updating the modem.
Thanks in advance
I think it goes by Post Code... East is NP10 and West is NP20 I'm not sure...? :(