myriauk
10-06-2007, 19:41
After all this ****ing trouble and technical ********, I give up, VM can just **** right off.
After spending literally months going back and forth from technical in india and wherever else based it is, I get a nice chap on the phone today called John, really good person knew exactly where I was coming from and the problems.
Well John told me the truth, There IS a problem with one of the data centers which basically allows everyone to connect to to get there internet, basically this data center CAN'T support the amount of people connecting thus making the speed inconceivably ****.
They have NO ETA when this will be fixed and all they could do was apologize for the inconvenience, well sorry but that is just not good enough, for months now this problem has been going on, Never obtaining a constant connection through-out the day, starts off at 10mb at around 4-5am then it just suddenly goes to about .5 of a mb, where is the damn fun in that?
So I and my family sleep at that time, also work. So when we get in from work/school, we would expect to be able to use the 10mb connection that we pay £37/month for, how is it fair that 2mb users are paying a lot less and getting 2mb which is more than what I'm paying £37/month for 10mb.
Tomorrow will be my last day phoning VM, customer relations. to either
A) get the Bill cut down to almost nothing until this problem is resolved and for also lack of service offered by VM.
B) To terminate the service.
There is no way I'm putting up for it anymore, from slow download speeds, to slow upload speeds, to slow browsing to everything. £37/month for a .5mb line is just insane.
Someone else posted here about bethere.co.uk that looks promising being that I'm quite close to the exchange, perhaps even SkyBB or BT would be able to offer better than £37/month for .5mb because at the minute I really feel like sending a V2 rocket at whichever muppet manages the technical aspects of VM.
This entire service is a joke.
- One ****ed off customer.
After spending literally months going back and forth from technical in india and wherever else based it is, I get a nice chap on the phone today called John, really good person knew exactly where I was coming from and the problems.
Well John told me the truth, There IS a problem with one of the data centers which basically allows everyone to connect to to get there internet, basically this data center CAN'T support the amount of people connecting thus making the speed inconceivably ****.
They have NO ETA when this will be fixed and all they could do was apologize for the inconvenience, well sorry but that is just not good enough, for months now this problem has been going on, Never obtaining a constant connection through-out the day, starts off at 10mb at around 4-5am then it just suddenly goes to about .5 of a mb, where is the damn fun in that?
So I and my family sleep at that time, also work. So when we get in from work/school, we would expect to be able to use the 10mb connection that we pay £37/month for, how is it fair that 2mb users are paying a lot less and getting 2mb which is more than what I'm paying £37/month for 10mb.
Tomorrow will be my last day phoning VM, customer relations. to either
A) get the Bill cut down to almost nothing until this problem is resolved and for also lack of service offered by VM.
B) To terminate the service.
There is no way I'm putting up for it anymore, from slow download speeds, to slow upload speeds, to slow browsing to everything. £37/month for a .5mb line is just insane.
Someone else posted here about bethere.co.uk that looks promising being that I'm quite close to the exchange, perhaps even SkyBB or BT would be able to offer better than £37/month for .5mb because at the minute I really feel like sending a V2 rocket at whichever muppet manages the technical aspects of VM.
This entire service is a joke.
- One ****ed off customer.