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View Full Version : Hmm someone managed to get a hold of my credit card #


AdamD
08-06-2007, 21:27
Had a call from Egg's fraud department asking me to call them
Only just got it

So while on hold, I logged into my Egg card account and was rather suprised to see a warning saying i'd gone over my limit

Checking the recent transactions revealed this rather frightning sight

05 Jun 2007 SMARTSTAMP 08456001334 £100.00

05 Jun 2007 SMARTSTAMP 08456001334 £40.00

05 Jun 2007 SMARTSTAMP 08456001334 £50.00

05 Jun 2007 SMARTSTAMP 08456001334 £200.00

05 Jun 2007 SMARTSTAMP 08456001334 £200.00

So while on the phone, the account was blocked and he read off a list of "attempted" transactions which they'd blocked/declined, which were in the hundreds of pounds

All the details have been passed to their security team, who'll get back to me asap.

Scary stuff.

Gareth
08-06-2007, 21:34
:tu: to Egg for noticing the irregular spending pattern and contacting you.

Make sure you get a replacement card from Egg. You might want to arrange getting some cash whilst you're waiting for the new card, unless you have another account you can use in the meantime.

AdamD
08-06-2007, 21:37
Yea, I'm impressed with Egg, they noticed it the day it started happening
But because our damn bulldog phone line was playing up, we didn't get their calls
And yes, they're sending out a replacement credit card and a new account to login with

MadGamer
08-06-2007, 21:41
:tu: I hope other banks follow this example.

Gareth
08-06-2007, 21:42
Some already do.... well building societies ;)

nffc
08-06-2007, 22:09
do you use the card online? I'm wondering if a PC you use has been hacked or something.

Nidge
08-06-2007, 22:10
I'm with Egg to and I must say their fraud alertness is 2nd to none.

LSainsbury
08-06-2007, 22:20
FYI: Smartstamp (http://www.royalmail.com/portal/rm/jump2?catId=400046&mediaId=600023)

NoKnowledge
08-06-2007, 22:22
Put the phone number in google and it came up with Royal Mail's SmartStamp (whatever that is) This number is for technical enquiries and account/refund enquiries for SmartStamp

http://www.royalmail.com/portal/rm/content1?catId=400144&mediaId=5400002

---------- Post added at 21:22 ---------- Previous post was at 21:21 ----------

FYI: Smartstamp (http://www.royalmail.com/portal/rm/jump2?catId=400046&mediaId=600023) damn you lsainsbury, beat me to it

Mr_love_monkey
08-06-2007, 22:24
FYI: Smartstamp (http://www.royalmail.com/portal/rm/jump2?catId=400046&mediaId=600023)

Perhaps they were using it to send out spam mail? :)

Reminds me of a joke :

"I had my credit card stolen last week - I havent reported it, they're spending less than the wife does".

Wonder how they got the details? thought most (all?) online retailers asked for the security code on the back of the card these days - which would mean they could have got them from your pc?

danielf
08-06-2007, 22:27
Perhaps they were using it to send out spam mail? :)


I was wondering about why they bought stamps. Then I saw this in Noknowledge's quote:

This number is for technical enquiries and account/refund enquiries for SmartStamp

Perhaps they try to buy stamps only to get them refunded?

Mr_love_monkey
08-06-2007, 22:33
I was wondering about why they bought stamps. Then I saw this in Noknowledge's quote:



Perhaps they try to buy stamps only to get them refunded?

Hmm.. but I thought they had to refund to the same card that purchased them, since otherwise it leaves them open for money laundering.

LSainsbury
08-06-2007, 22:36
damn you lsainsbury, beat me to it

LOL!

Thats a shed load of stamps!

danielf
08-06-2007, 22:39
Hmm.. but I thought they had to refund to the same card that purchased them, since otherwise it leaves them open for money laundering.

Yes, that does sound the most sensible. But £600 worth of smart stamps (which I believe expire within days)? Sounds weird. Unless they think they can convert them back to money.

Mr_love_monkey
08-06-2007, 22:52
Yes, that does sound the most sensible. But £600 worth of smart stamps (which I believe expire within days)? Sounds weird. Unless they think they can convert them back to money.

Maybe they were trying to do human trafficing on the cheap.

AdamD
08-06-2007, 23:02
No idea to be honest

The rest of the purchases the guy mentioned were for computer companies (Dell, HP and some other one)

Most of them were automatically declined because Egg got suspicious.

I use my card exclusively online, I don't often use it out and about, except when going out for a meal or something.

jellybaby
08-06-2007, 23:03
Maybe they were trying to do human trafficing on the cheap.



:LOL:

nffc
09-06-2007, 01:11
No idea to be honest

The rest of the purchases the guy mentioned were for computer companies (Dell, HP and some other one)

Most of them were automatically declined because Egg got suspicious.

I use my card exclusively online, I don't often use it out and about, except when going out for a meal or something.

OK so it could easily have been pwnd off your PC and also from a rogue C+P machine in a restaurant!

What protection do you have on the PC?

AdamD
09-06-2007, 10:28
A fair bit
I run Bitdefender 10 with the firewall, antivirus, anti spyware thing
The router also has an SPI firewall on it (not sure if that makes a difference)
I haven't picked up any trojans or anything either.

nffc
09-06-2007, 10:38
I didn't think you were daft! Mind posting a HijackThis (1.99, not the beta from trend) log just to be sure?

AdamD
09-06-2007, 21:56
Will do tomorrow (Sunday) i'm house sitting at my mum's right now

But yea, I do keep secure on the net...or rather, try to
I always run a firewall and anti virus
I dont use wireless anymore, haven't done in a while.

AdamD
10-06-2007, 21:10
Ok, attached the log file from the system scan

nffc
10-06-2007, 22:04
Looks clean, safe to say it's not the PC... Could have been a site you visited (any not been using SSL over HTTP?) or just a rogue merchant, or possibly a phishing thing?

AdamD
10-06-2007, 23:18
Not sure to be honest
I only tend to buy stuff from renowned companies (Tesco, Ebuyer, Dominos pizza)
Only company I bought from recently which I haven't been to before, was rockingrooster.com (I bought an electric keyboard from em), but they seem legit and the connection was secure.

charlie13
16-07-2007, 19:52
You are not alone in being struck by some attempted fraudsters using smart stamp. Thought i'd sign up and post here to let you know.

I got a call from my bank last week, 11/07, wanting to confirm a large number of attempted transactions that had been put though from smartstamp beginning on 10/07. I had used the online postage service from the royal mail the week before, but I had only added the minimum £3.50 to my account. I had never used smartstamp. Like you I have up to date virus software (Norton Internet Security) and use windows firewall and a firewall in my hardwired modem/router. Never had a virus or trojan on my machine and have only ever used secure reputable sources when buying online.

The only place that I had used my card where I wouldn't normally or haven't used it before have been was a petrol station near work in Leeds.

After the bank had been in touch with me I contacted Royal Mail and eventually contacted the smartstamp department to report the fraud. They have taken details and were going to contact the police and their internal fraud department. The attempted transactions with my stolen card details amounted to over £8000. Luckily the bank caught it in time and I didn't lose out.