View Full Version : Bad for gaming
Mcshane123
02-06-2007, 00:58
Okay, just wondering if anyones had any bad experiences with NTL/VM as regards to bad gaming latencys/pings especially in peak hours and managed to get it fixed? I'm quite aware it's a problem in my area and it's down to high utilization rates or over conjested UBR.
Just basically asking is there ANY way to get them to fix this? i've complained numerous times over the phone etc but it really never gets me anywhere as they all go over the same old scripts, i've also had a technician come out to fit a new cable modem which no suprises didn't solve anything
thanks for any help advice in advance
Sean
janipewter
02-06-2007, 01:13
Even though I get quite slow download speeds, my pings to UK gameservers are usually excellent, especially on e-frag and Jolt gameservers. I ping usually between 15 and 30ms.
I'll concur - My download has been sinking to as low as 0.5 Mb so downloading is a bit rubbish, conenctivity however is still top notch so gaming is not affected. Pings to jolt and such in london based data centres are totally unaffected, same with euro based servers. Just hope not to need patches or maps ;)
No probs for me on xbox live.
simon8298
02-06-2007, 10:27
"Mcshane123"
i have to say what you are saying sounds oh so familiar, i have been with virgin/ntl for all most a year now and i have never had a problem.. EVER!!
But since the 20mb upgrades in my area, i can not play counter strike source.. which is very frustrating.... i find that my ping on a local london uk server will be stuck at about the 40-50 constant and it keeps spiking up in to the hundreds. I am in London so thought i would never have a problem
Mcshane123 dunno exactly what issues you are having... but go: START > ALL PROGRAMS > ACCESSORIES > COMMAND PROMPT. When in there type: NETSTAT > then wait for a sec....
the when it is done type a local uk site addy in there such as: PING WWW.BBC.CO.UK be sure to leave the space between the PING+WWW (some sites mite be firewalled and not allow you to ping them
lemmie know what sort of averages you get tell me if it spikes or anything like that...
would be interested to know as i have an engineer coming round on tuesday between 12 + 4 in the afternoon, would like some ammo to back up my claim that it aint just me having this issues
simon ;)
yep 40-50 pings here too....no point ringing Tech Support in India..... :/
Mcshane123
02-06-2007, 12:55
Active Connections
Proto Local Address Foreign Address State
TCP SEANSPC:1034 by1msg5176506.phx.gbl:1863 ESTABLISHED
TCP SEANSPC:1048 pete.game-zero.com:9014 ESTABLISHED
TCP SEANSPC:1063 667916253.us.coreisp.nl:http TIME_WAIT
TCP SEANSPC:1066 server3.cableforum.co.uk:http TIME_WAIT
TCP SEANSPC:1067 lm-in-f165.google.com:http ESTABLISHED
TCP SEANSPC:1068 lm-in-f165.google.com:http ESTABLISHED
TCP SEANSPC:1069 gv-in-f104.google.com:http ESTABLISHED
TCP SEANSPC:1071 ed-in-f147.google.com:http ESTABLISHED
TCP SEANSPC:1076 bu-in-f93.google.com:http ESTABLISHED
TCP SEANSPC:1037 localhost:1038 ESTABLISHED
TCP SEANSPC:1038 localhost:1037 ESTABLISHED
TCP SEANSPC:1049 localhost:1050 ESTABLISHED
TCP SEANSPC:1050 localhost:1049 ESTABLISHED
My pings aren't too bad in the afternoon it's only after about 5pm in the evening up untill 12pm, on Counter-strike it spikes constantly to 100 i get alot of Loss & Choke etc, It isn't my settings as i can play fine outside these hours with exactly the same settings
This is the tracert i took @ 14:01 yesterday
Tracing route to dustworld.net [193.238.84.189]
over a maximum of 30 hops:
1 5 ms 10 ms 20 ms 10.235.116.1
2 6 ms 11 ms 7 ms bagu-t2cam1-a-v123.inet.ntl.com [80.5.162.93]
3 8 ms 7 ms 7 ms bagu-t2core-a-ge-wan61.inet.ntl.com [195.182.175
.1]
4 7 ms 27 ms 18 ms man-bb-a-so-710-0.inet.ntl.com [213.105.174.69]
5 27 ms 8 ms 11 ms lee-bb-b-so-100-0.inet.ntl.com [62.253.185.194]
6 45 ms 41 ms 13 ms nth-bb-a-so-600-0.inet.ntl.com [213.105.175.133]
7 18 ms 18 ms 16 ms nth-bb-b-so-200-0.inet.ntl.com [213.105.172.194]
8 33 ms 36 ms 15 ms tele-ic-1-as0-0.inet.ntl.com [62.253.184.2]
9 16 ms 16 ms 15 ms 212.250.14.98
10 15 ms 23 ms 16 ms webserver1.dustworld.net [193.238.84.189]
This is a tracert i took @ 20:52 yesterday
Tracing route to dustworld.net [193.238.84.189]
over a maximum of 30 hops:
1 82 ms 42 ms 59 ms 10.235.116.1
2 39 ms 94 ms 40 ms bagu-t2cam1-a-v123.inet.ntl.com [80.5.162.93]
3 58 ms 59 ms 60 ms bagu-t2core-a-ge-wan61.inet.ntl.com [195.182.175
.1]
4 67 ms 61 ms * man-bb-a-so-710-0.inet.ntl.com [213.105.174.69]
5 * 39 ms 41 ms lee-bb-b-so-100-0.inet.ntl.com [62.253.185.194]
6 66 ms 74 ms 60 ms nth-bb-a-so-600-0.inet.ntl.com [213.105.175.133]
7 51 ms 46 ms 90 ms nth-bb-b-so-200-0.inet.ntl.com [213.105.172.194]
8 90 ms 75 ms 91 ms tele-ic-1-as0-0.inet.ntl.com [62.253.184.2]
9 85 ms 80 ms 58 ms 212.250.14.98
10 56 ms 85 ms 74 ms webserver1.dustworld.net [193.238.84.189]
Both are too the same UK based gaming servers, i've tried hundreds of different servers from all diff providers and i get the same problem on all of them
Got over the 1000 ping on a few BF servers in the last few days! It was jumping up and then down to 19-30......
Not good as some servers have a max ping set to kick you!
I dont download a lot so i dont know that stands, but even basic web use is bad at night......
mate next door on BT is fine which I hate as he hates VM......
Glasgow!
rvspeter07
02-06-2007, 13:08
Source and a couple of other games I play run perfectly fine with very low pings on UK servers, and perfectly acceptable pings on european servers. I also get my full downstream of 20mb. Living in a reasonably unpopulated area rocks.
Mcshane123
02-06-2007, 16:56
It's down to your area i guess then, cause mine is awful for gaming barely playable
my VM net is awful for 1.6. same problem as you, ping spikes in evening and everything. it wasnt like this before.
btw wot are ur modem stats?
Incomplete
02-06-2007, 22:29
Definitely not the server itself at fault...
Pinging 193.238.84.189 with 32 bytes of data:
Reply from 193.238.84.189: bytes=32 time=6ms TTL=56
Reply from 193.238.84.189: bytes=32 time=5ms TTL=56
Reply from 193.238.84.189: bytes=32 time=5ms TTL=56
Reply from 193.238.84.189: bytes=32 time=5ms TTL=56
Ping statistics for 193.238.84.189:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 5ms, Maximum = 6ms, Average = 5ms
A doddgy firewall, or piece of spyware could increase your ping easily by 5 or more.
I think pings also seem to suffer when you go through a router - even if through cable.
icestar2
03-06-2007, 00:52
I have always had good pings even since the 128k days :) Thats one thing I have always liked about NTL/VM - Never had any problems with gaming from them.
Incomplete
03-06-2007, 01:29
I think pings also seem to suffer when you go through a router - even if through cable.
Those pings I did went through 2 of them, one of which was wireless then a further 8 routers in ISP land before reaching the server ;)
A doddgy firewall, or piece of spyware could increase your ping easily by 5 or more.
I think pings also seem to suffer when you go through a router - even if through cable.
A decent router will add negiable time to a ping test. Certainly nothing to make a game unplayable. Sub 1ms, unless it's malfunctioning, or for what ever reason it's working it's **** off.
Mcshane123
03-06-2007, 13:48
I don't have a router or anything, and i've tried formatting my computer also my computer works fine on different networks, as it's been tested
for the last 4-6 weeks now every night between 8pm and 10pm i lose my connection and have to power cycle the modem this is now becoming a real pain as these are the times i mostly play games online up until these last few weeks iv had a pretty much fault free service from NTL (VM) in the many years iv been with them but iam now at the point of tearing my hair out. Any help with fixing this would be well Appreciated.
Incomplete
03-06-2007, 14:36
for the last 4-6 weeks now every night between 8pm and 10pm i lose my connection and have to power cycle the modem this is now becoming a real pain as these are the times i mostly play games online up until these last few weeks iv had a pretty much fault free service from NTL (VM) in the many years iv been with them but iam now at the point of tearing my hair out. Any help with fixing this would be well Appreciated.
Have you contacted VM about this? What did they say?
not yet but i will be contecting them after work tomorrow
Great pings when I was hard wired, Got a bit crap whan I went wireless. 4MB download But I think download speed has nothing to do with it.
Incomplete
03-06-2007, 20:24
Alright over wireless here at the mo.
Pinging 193.238.84.189 with 32 bytes of data:
Reply from 193.238.84.189: bytes=32 time=5ms TTL=56
Reply from 193.238.84.189: bytes=32 time=5ms TTL=56
Reply from 193.238.84.189: bytes=32 time=5ms TTL=56
Reply from 193.238.84.189: bytes=32 time=5ms TTL=56
Ping statistics for 193.238.84.189:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 5ms, Maximum = 5ms, Average = 5ms
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