20Mb - Currently just a number

[JackSon]

Derby, DE74, fed by Leicester network. Modem confirms that upgrade did indeed happen today, speeds however remain low:

Thu, 31 May 2007 15:08:23 GMT

1st 512K took 2781 ms = 184.1 KB/sec, approx 1517 Kbps, 1.48 Mbps
2nd 512K took 7047 ms = 72.7 KB/sec, approx 599 Kbps, 0.58 Mbps
3rd 512K took 3141 ms = 163 KB/sec, approx 1343 Kbps, 1.31 Mbps
4th 512K took 3421 ms = 149.7 KB/sec, approx 1234 Kbps, 1.21 Mbps

Overall Average Speed = approx 1173 Kbps, 1.15 Mbps

Is more or less the story it has been for the last month with the exception of last week where it picked up to 7Mb but fell down again over the weekend. But of course, instead of getting 10% of the service, with the upgrade that means I am only getting 5%. Time to give CS another call I thought and I may have gotten something, but also I may not; I have to wait and see which is always a good one for building up ones hopes.

My previous calls have gotten me the feedback that the network is fine and not conjested (which ver the past 4 years I would agree with after not having any problem in that time frame) and that the modem was fine because it was answering pings without dropping packets. The only probable cause was spyware on my PC.

This time however, the call yielded a different result. The operator put me on hold as he wanted to test the modem, and was gone for a good 3 or 4 minutes, much longer than anyone else had previously so it seemed he was doing a bit more than pinging it with 32 bytes of data. He came back to say that the modem was not fully meeting requirements and had made some changes to it (he didn't give specifics - and I stupidly forgot to ask so I could reference them here for the tecchies to translate) and told me to wait 2 hours as the system was a bit slow in updating at the moment. After these two hours I am to power down the modem for 10 minutes and reboot. This apparently is to bring some speed back, but if not, asked me to call back. Well, it has 2 chances I suppose :)

[idi banashapan]

you tried a different proxy at all?

[JackSon]

Aye, tried a selection of those. Results are the same as when not using one as per default.

[geminian68]

It looks like the network's a little busy (everybody trying their new speed) :)

Earlier speedtest results:

http://www.speedtest.bbmax.co.uk/results.php?t=1180613707&v=1471737

https://www.cableforum.co.uk/images/local/2007/05/28.png

Current:
http://www.speedtest.bbmax.co.uk/results.php?t=1180626494&v=1473202

https://www.cableforum.co.uk/images/local/2007/05/29.png

[JackSon]

Granted. Consitent badness over 4+ weeks though seemes a bit much for that. Suspect something more at work there, but at this stage, nothings being discounted :)

[JackSon]

The two hour window passed, powered down the modem for 15 minutes as instructed and took an age for the modem to log back on. Here's the latest result:

Thu, 31 May 2007 17:57:42 GMT

1st 512K took 52344 ms = 9.8 KB/sec, approx 81 Kbps, 0.08 Mbps
2nd 512K took 20016 ms = 25.6 KB/sec, approx 211 Kbps, 0.21 Mbps
3rd 512K took 10047 ms = 51 KB/sec, approx 420 Kbps, 0.41 Mbps
4th 512K took 15109 ms = 33.9 KB/sec, approx 279 Kbps, 0.27 Mbps

Overall Average Speed = approx 248 Kbps, 0.24 MbpsThat doesn't appear to be an improvement. Sigh. 1/80th of the potential.

[checker]

The two hour window passed, powered down the modem for 15 minutes as instructed and took an age for the modem to log back on. Here's the latest result:

Thu, 31 May 2007 17:57:42 GMT

1st 512K took 52344 ms = 9.8 KB/sec, approx 81 Kbps, 0.08 Mbps
2nd 512K took 20016 ms = 25.6 KB/sec, approx 211 Kbps, 0.21 Mbps
3rd 512K took 10047 ms = 51 KB/sec, approx 420 Kbps, 0.41 Mbps
4th 512K took 15109 ms = 33.9 KB/sec, approx 279 Kbps, 0.27 Mbps

Overall Average Speed = approx 248 Kbps, 0.24 MbpsThat doesn't appear to be an improvement. Sigh. 1/80th of the potential.

Tried mine in DE73 (old chello) this afternoon before I was engrossed in the new Tomb Raider and it was 18Mb now its down to 10 ish. :Yikes:

[Incomplete]

Welcome to 'up to' speeds gentlemen. Derby 20M customers meet Mr Congestion. Mr Congestion, meet Derby's 20M customers ;)

Seriously though performance drop in the evenings is to be expected. If you maintain 100% performance all the time that should be considered a bonus. Only takes 2 at most 2.5 20M customers on the same cable segment downloading at the same time to max an area out.

[georgepomone]

Hi All,
that is what you can call normal.In the evening it's usually 10 or lower.It picks up around eleven. I should say that how it is here in Ipswich.For me I can live with that but I know a lot of people expect better than that. Just now and again it will pick up to twenty and a lot more than that and when that happens it is superb.:)

[JackSon]

Think it's a bit more than that. the other Derby residents (that frequent this forum anyway - not a perfect representation I know, but all I have to go on) seemed to have only had relative blips in performance with at least getting back on norm for some periods of time. Mine seems to be unique in its consistency. Might check the cable round the house actually for squirrel teeth marks...

[Mr Clean]

Mines always being consistent in Derby (10Mb) - Never had a complaint as yet. Upgraded to the 20Mb earlier and it's pretty much the same as of now. But give it time for everyone to get over the excitement of bleeding the 20Mb line and all will be good I'm sure.

As long as I can browse and download I ain't fussy. The Upload is more important for me. 10Mb sufficed, I can stay with that.

[die5el]

i have used many speed links posted here and are the speed tests accurate ? personaly i dont think so. i have had speed test sites reporting very low speeds like 1.10 Mbps but on newsgroups i get my full 20megs straight after i have done speed tests that has reported that my speed is slow so @ the end of the day i think these speed test site are are not really away of testing your connection just my opinion ;)

[JackSon]

I know what you saying, die5el, but that ntlworld based speed test is a convenient way of confirming and displaying my crippled service which doesn't really perform better than that in any other situation. In all instances it is peforming badly to the same degree so I am taking it as a reasonable statement of my speeds.

But on the lighter side of things, after phoning CS again there are steps being taken to get my modem swapped; I have been given an extension number of the guy I spoke to whom I am to call if a modem doesnt arrive by Monday (as ordered on the on-line form) so he can arrange one to be sent. And if that doesnt solve things we'll go from there.

[Efour]

During peak hours (4pm-11pm in my area) its now worse than ever before.
The massively over-subscribed UBR, their words not mine, Is in exactly the same state as before but now we are all on 20mbit instead of 10mbit.

We now pay an extra 2 quid for the privilege of "20mbit" Sure its great at 2am.

Last Result:
Download Speed: 18360 kbps (2295 KB/sec transfer rate)
Upload Speed: 733 kbps (91.6 KB/sec transfer rate)

but on par with 128k ISDN in the evenings.... whats the point#??:td:

[englishpaul]

During peak hours (4pm-11pm in my area) its now worse than ever before.
The massively over-subscribed UBR, their words not mine, Is in exactly the same state as before but now we are all on 20mbit instead of 10mbit.

We now pay an extra 2 quid for the privilege of "20mbit" Sure its great at 2am.

Last Result:
Download Speed: 18360 kbps (2295 KB/sec transfer rate)
Upload Speed: 733 kbps (91.6 KB/sec transfer rate)

but on par with 128k ISDN in the evenings.... whats the point#??:td:

I tire of saying this, but, the XL package price rose from £35 to £37 per month, it had/has nothing to do with download speeds/connection rates.

:rolleyes:

[Efour]

???

[Rik]

We now pay an extra 2 quid for the privilege of "20mbit" Sure its great at 2am.


The £2 price increase was for 10MB, not 20MB, that was a FREE upgrade!

Phew.

[Efour]

oh free right mmm great lol

i dunno im paying £15 till they sort this ****storm out anyway

[Virgin Media]

Seriously though performance drop in the evenings is to be expected. If you maintain 100% performance all the time that should be considered a bonus. Only takes 2 at most 2.5 20M customers on the same cable segment downloading at the same time to max an area out.

You sick f*ck. A correclty working area does not suffer from traffic or conjestion.

Gladly mine and other areas do get full speed 24/7.

...Its utterly incorrect to say that somehow millions of users conjesting a cable network.

[RXP]

lol 2 people using 20m maxes out the whole 'area' (UBR)! As if.

[AbyssUnderground]

lol 2 people using 20m maxes out the whole 'area' (UBR)! As if.

I think he meant to say channel since each only copes with, is it 37Mbps? Correct me if Im wrong... ;)