View Full Version : Service and speed :-(
Hey all, for the first time i have had a problem with my bb from VM. The other day i couldnt connect to the internet at all, the RDY was just flashing, tried reboot ect.. no luck. So an hour later i found the RDY light was solid so i thought ok it should work. But it didnt , then soon after it was flashing again. Now the connection has been 100% stable since but now i am recieving what looks like speeds of 1MB :O... Can anybody explain? Thanks, Warwick.. :)
https://www.cableforum.co.uk/images/local/2007/05/41.png (http://www.speedtest.net)
alferret
28-05-2007, 21:53
Have you checked your modems config page?
http://192.168.100.1 root/root
turn off the modem, then wait 30 seconds.
Bet your city is all happy tonight...
kingdeacon
28-05-2007, 23:27
Have you checked your modems config page?
http://192.168.100.1 root/root
How come it never work for me that page? it never loads anything up, just a blank screen. I have a NTL250 modem through a wired router, is it because i got a router?
Rob
Brighton
Shouldn't be, but i'd check your proxy settings. You are putting the username in?
kingdeacon
29-05-2007, 00:38
i dont get that far, never has. if i ever click links to that thing i just get blank screen that never goes any where
i dont get that far, never has. if i ever click links to that thing i just get blank screen that never goes any where
What browser, and do you have a proxy set at all?
kingdeacon
29-05-2007, 08:41
I'm using internet explorer, proxy set? sorry no idea what it is?
if your having problems with your internet, and your using a router, your first port of call is to turn everything off, connect pc direct to modem turn it all back on.
check if it works, if not try your router conf at that ip
Hey all, for the first time i have had a problem with my bb from VM. The other day i couldnt connect to the internet at all, the RDY was just flashing, tried reboot ect.. no luck. So an hour later i found the RDY light was solid so i thought ok it should work. But it didnt , then soon after it was flashing again. Now the connection has been 100% stable since but now i am recieving what looks like speeds of 1MB :O... Can anybody explain? Thanks, Warwick.. :)
https://www.cableforum.co.uk/images/local/2007/05/41.png (http://www.speedtest.net)
thats just about how it happened in baguley/wythenshawe on the 8th may, id say the chances are they were installing the throttling kit, now its sit back and wait for the next part were they will hopefully get the speeds back to something like you had before (mine came back pritty quick), then at some point in the future the real speed increase might happen.....
test it today to see if you get throttled, any http/FTP DVD linux ISO will do it, ohh but then, at that speed you might have problems download that amount in the timeslot .....
I have tried many speed test with and without the router, tbh i have noticed that the speeds have been going up and down. Fair enough its up to 2MB but i have always recieved the full connection and a friend up the road is on 4MB and hes recieved that..Not sure if hes having the problem i am tho. Ah well guess ill sit back another day before phoning them. :)
Cheers
so what does your modem config page say?
What exactly do you want me to check?, i think my DS signals are low!
Well what speeds it says you're getting... And also, are you connected via wireless or wire to a router, or directly to a modem (USB or Ethernet?)...
Incomplete
30-05-2007, 13:12
thats just about how it happened in baguley/wythenshawe on the 8th may, id say the chances are they were installing the throttling kit
No 'throttling kit' to install it's config changes to uBR and at most a new IOS / operating system for the routers which would result in a loss of connection for a few minutes.
Any actual throttling hardware would be installed 'behind' the uBRs from your point of view.
Wireless and wired atm lol im on both, also ive tried speed tests at different time without the router but it makes no difference. And where on the config page does it day what speeds im getting ?:S:S
Cheers
Record low for my area of Derby as well (DE74)
Wed, 30 May 2007 12:26:20 GMT
1st 512K took 11188 ms = 45.8 KB/sec, approx 377 Kbps, 0.37 Mbps
2nd 512K took 23703 ms = 21.6 KB/sec, approx 178 Kbps, 0.17 Mbps
3rd 512K took 32672 ms = 15.7 KB/sec, approx 129 Kbps, 0.13 Mbps
4th 512K took 11687 ms = 43.8 KB/sec, approx 361 Kbps, 0.35 Mbps
Overall Average Speed = approx 261 Kbps, 0.26 Mbps
Things had been picking up over last two weeks as well, shucks.
Think the modem seems healthy enough:
Downstream Receive Power Level: 9.94 dBmv
Downstream SNR: 29.79 dB
Upstream Transmit Power Level: 49.00 dBmv
Maximum Downstream Data Rate: 10240000 bps
Maximum Upstream Data Rate: 512000 bps
Software Upgrade File Name: ntlhm100_ntl0002.cpr
Yeh well slightly out, but i know last night my levels wer even worst! (DE21)
Downstream Receive Power Level : -10.4 dBmV
Maximum Downstream Data Rate : 2048000
Maximum Upstream Data Rate : 200000
At the minute^^
You not alone though, so it almost certainly a network issue. Unless we have the same piece of bandwidth hungry spyware ;)
Yeh well slightly out, but i know last night my levels wer even worst! (DE21)
Downstream Receive Power Level : -10.4 dBmV
Maximum Downstream Data Rate : 2048000
Maximum Upstream Data Rate : 200000
At the minute^^
Well that's a 2 Mb connection then, same as mine
Maximum Downstream Data Rate : 2048000 bps
Maximum Upstream Data Rate : 200000 bps
Downstream Receive Power Level : 5.02 dBmv
Downstream SNR : 35.67 dB
If you're paying VM for 4 Mb and the modem's only set to 2... then give them a call.
lol!, i know a technician who lives a couple of houses up. Might get him to come down and have a quick look. Ill keep you posted. And where abouts is DE74?
---------- Post added at 13:51 ---------- Previous post was at 13:49 ----------
And im not paying for 2MB lol, atleast your levels are ok :)
note that its still maximum rate, not what i am recieving.
Cheers m8.
lol!, i know a technician who lives a couple of houses up. Might get him to come down and have a quick look. Ill keep you posted. And where abouts is DE74?
... on the wrong side of the Erewash. The grass is always greener the other side of the A52 :D
lol!, i know a technician who lives a couple of houses up. Might get him to come down and have a quick look. Ill keep you posted. And where abouts is DE74?
---------- Post added at 13:51 ---------- Previous post was at 13:49 ----------
And im not paying for 2MB lol, atleast your levels are ok :)
cheers
hmm yeah, but the speed is the same in mine as yours - so if you're paying (or the parents are ;)) for a 4 Mb but only getting 2 Mb in the modem setup, then that needs sorting :)
Incomplete
30-05-2007, 14:16
Services: BB-M
That's the 2M product. Are you sure that's correct as BB-L would be 4M?
Also I see that your bandwidths from your speedtest are virtually bang on those for STM'd 2M. Can you try another test?
Yes but the tests will vary at different time like i said earlier, and like i said we're on 2MB unless they've changed something. At the minute its ok, ill keep checking though. And the earlier speed test is more like 1MB
https://www.cableforum.co.uk/images/local/2007/05/30.png (http://www.speedtest.net)
---------- Post added at 14:28 ---------- Previous post was at 14:24 ----------
1st 512K took 1735 ms = 295.1 KB/sec, approx 2432 Kbps, 2.38 Mbps
2nd 512K took 2172 ms = 235.7 KB/sec, approx 1942 Kbps, 1.9 Mbps
3rd 512K took 2156 ms = 237.5 KB/sec, approx 1957 Kbps, 1.91 Mbps
4th 512K took 2140 ms = 239.3 KB/sec, approx 1972 Kbps, 1.93 Mbps
Overall Average Speed = approx 2076 Kbps, 2.03 Mbps
garrettfromtheci
30-05-2007, 14:31
I think everyone should note whether or not thay have tried this as it rules out a pc problem http://www.speedguide.net/files/TCPOptimizer.exe
It made the difference between 2mb and 10mb for me.
Well i doubt it will for me, ill leave it thanks anyway.
Good call, Garrett. I can rule the PC out though after trying more than one, with other OS's in addition to Windows.
Yeh maybee you will get 5kbps out of it if your lucky.
Incomplete
30-05-2007, 14:41
You're on 2M Wod according to your modem and your profile. BB-M is 2M.
I reckon when you've gone down to 1M it's the STM traffic management kicking in, especially as the upload goes down to the STM level as well.
Ta.
lol i know ive been trying to say im on 2MB :) yeh i agree with that partly but i think a lot of the problem is due to power levels ect.. When my levels used to be perfect i would recieve my full connection speed 24/7.
Cheers
garrettfromtheci
30-05-2007, 15:02
Good call, Garrett. I can rule the PC out though after trying more than one, with other OS's in addition to Windows.
:PP:
:PP: it may have helped him but what he says does not proove me wrong, just you atm.. he didnt say anything about his connection speeds raising?
I think everyone should note whether or not thay have tried this as it rules out a pc problem http://www.speedguide.net/files/TCPOptimizer.exe
It made the difference between 2mb and 10mb for me.
Does that work with Vista, which tweaks that setting anyway?
Yes but the tests will vary at different time like i said earlier, and like i said we're on 2MB unless they've changed something. At the minute its ok, ill keep checking though. And the earlier speed test is more like 1MB
https://www.cableforum.co.uk/images/local/2007/05/30.png (http://www.speedtest.net)
---------- Post added at 14:28 ---------- Previous post was at 14:24 ----------
1st 512K took 1735 ms = 295.1 KB/sec, approx 2432 Kbps, 2.38 Mbps
2nd 512K took 2172 ms = 235.7 KB/sec, approx 1942 Kbps, 1.9 Mbps
3rd 512K took 2156 ms = 237.5 KB/sec, approx 1957 Kbps, 1.91 Mbps
4th 512K took 2140 ms = 239.3 KB/sec, approx 1972 Kbps, 1.93 Mbps
Overall Average Speed = approx 2076 Kbps, 2.03 Mbps
Well it seems to be OK now so it was probably net congestion - in fact, 2.38... That's higher than mine.
I know m8, but you know like later, it will drop again, but im still not happy with my signal levels so im definatly phoning VM 2day :)
What do you mean by "later" - what time? I'm just wondering something...
Maybe my signal levels are too strong - or something. I don't believe they work absolutely - not in the sense that "xxx is good, anything below that isn't strong enough".
Plus you know VM will try and blame it on router / spyware / modem before even getting down to the fact that there might be a UBR, CAB or network issue...
i know they will, but they didn't it was worst!, they claimed to do a test and said all my levels are fine ! erm no there not!
i know they will, but they didn't it was worst!, they claimed to do a test and said all my levels are fine ! erm no there not!
But is it subjective? As I suspect, I don't think the levels are absolute, your levels do give you (over!) 2 Mb sometimes. So I suspect either your connectivity is decreased due to other users locally hogging the bandwidth, or you're being throttled for going over 350 MB or whatever the M limit is.
Their all unlimited aernt they? the levels are at a point of which can cause stability problems though, and since this has been happening i know for a fact the signal levels have changed, they used to be perfect.
Hmm, weird. If they have changed, then just keep ringing VM about it, until you get someone who doesn't fob you off.
As for the limit, ISTR they are now enforcing the caps and if you download more than a certain amount at peak times (evening) then you will have your speed throttled until midnight. So it's either that, or some other equipment somewhere is taking the bandwidth - possibly a damaged line, or new installation nearby, or just a general cack cab.
Ok m8 cheers, and if thats the case they can do 1 the idiots!, there probably only doing it so it helps them deliver the 20MB service... Well when i sort my signal levels out, which i will! and it carries on i think ill just scrap it.
Anyway once again thanks for the support :)
Haha there is someone sensible on the other side of the A52 :o
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