View Full Version : 4Mb Service Rising to 8MB?
I rang retentions last night about some problems I've recently had (which was fixed today btw) and to ask why I was on such a poor deal compared to many other people (been with NTL then Virgin for about 10 years).
I was offered a much better deal, but when I asked what it would cost if I upgraded to XL Broadband the woman actually disuaded me from upgrading "because we're upgrading Large Broadband to 8Mb next month". She suggested I see whether I was happy with that and if not I could upgrade later. She said the upgrade wasn't widely known. Anybody else heard this?
Bill
If it has the same issues as 10Mb to 20Mb appears to be causing (as reported on this forum), I would rather stay on my rock-solid 4Mb.
I have a feeling that things will settle down with regards to the 20Mb upgrades. I had my ntl120 modem replaced this morning as the improvements to the network killed it off according to the engineer that replaced it even though I'm only on 4Mb. He says he's replaced loads for the same reason. No doubt other modems have also been effected.
Anyway, back to my question. Has anybody else heard this?
Bill
Mark_2k7
25-05-2007, 14:45
next month lol i dont think so mate when you look at the 20 mb roll out you dont stand a chance
Well I'll wait a couple of months and think about upgrading to 20Mb then when things have settled down. At £46 I'll still be better off than before for less money.:)
i am almost certain when 20meg was announced ntl said about 4meg going to 10meg and 2 was going to 4meg
Probs was untill virgin took over i hate them i miss ntl
i am almost certain when 20meg was announced ntl said about 4meg going to 10meg and 2 was going to 4meg
Probs was untill virgin took over i hate them i miss ntl
1, There was no mention of the lower tiers being upgraded.
2,Do you think Virgin bought NTL? Do you think if they did they sacked every member of staff and replaced them with VM employees?
so your telling me everything is the same..... and it was definally mensioned, it was a rumor thread before it was announced then
lower tiers were upgraded recently ! dont expect annything for a while !
m044bz00
26-05-2007, 01:31
During my many complaints over speed in the last few weeks I was told by CS that 4Mbps was being increased to 8Mbps and 2Mbps to 4Mbps
Web-Junkie
26-05-2007, 01:44
VM insiders have alredy stated there are NO PLANS to increase the lower tiers speed.
Until you see a confirmation from one the VM regulars on this forum, take what retentions say with a dustbin full of salt! Probably BS to get you to stay!
Nedkelly
26-05-2007, 07:18
Ive not heared anything about this the one :DThe only upgrades are the 10 meg to 20 meg :)
xspeedyx
26-05-2007, 10:45
I aint heard nothing I really hope they dont just try and overload the network
Get the names of these lieing CS reps and report them. They are giving VM a bad name :(
Rapid_UK
26-05-2007, 12:50
VM already have a bad name IMO ...
After all they cant seem to get the traffic management working correctly, It ALWAYS comes on a 1pm here rather than 4PM.
The sales rep i spoke to lied to me too. I asked if Leeds (LS6) had already been upgraded to 20mb, he said yes. It'll be 20mb as soon as you plug your modem in. Lies lies lieeeeeeeeeeees!
When I asked what it would cost if I upgraded to XL Broadband the woman actually disuaded me from upgrading "because we're upgrading Large Broadband to 8Mb next month".
:confused:
That's just stupid... no wonder VM are losing money all the time... they're staff are actually telling customers not to upgrade their packages?! :td:
:confused:
That's just stupid... no wonder VM are losing money all the time... they're staff are actually telling customers not to upgrade their packages?! :td:
Or perhaps he/she was trying to prevent an irate customer ringing back the following month saying "you let me upgrade last month, when I could have had a free upgrade this month!" - rant, rave, etc, thieving VM, useless CS, etc, etc...... :(
Nedkelly
26-05-2007, 16:17
Why are these people saying these things .When a new service is going to be released we get a memo / email telling us when things are going to happen .
Or perhaps he/she was trying to prevent an irate customer ringing back the following month saying "you let me upgrade last month, when I could have had a free upgrade this month!" - rant, rave, etc, thieving VM, useless CS, etc, etc...... :(
True... I suppose VM will never win. :(
Or perhaps he/she was trying to prevent an irate customer ringing back the following month saying "you let me upgrade last month, when I could have had a free upgrade this month!" - rant, rave, etc, thieving VM, useless CS, etc, etc...... :(
But it was a complete lie, double whammy
lower tiers were upgraded recently ! dont expect annything for a while !
kristoficus
29-05-2007, 11:12
Didnt the 10meg get the upgrade too?
1mb - 2mb
2mb - 4mb
4mb - 10mb
dcclanuk
29-05-2007, 11:17
Didnt the 10meg get the upgrade too?
1mb - 2mb
2mb - 4mb
4mb - 10mb
3mb-10mb no?
3mb-10mb no?
yes it was, 1 to 1.5 to 3 to 10 now to 20
Why are these people saying these things .When a new service is going to be released we get a memo / email telling us when things are going to happen .
Perhaps the Flux Capacitor has broken on the VM Rumour Generator and its locked in an infinite loop? :D
During my many complaints over speed in the last few weeks I was told by CS that 4Mbps was being increased to 8Mbps and 2Mbps to 4Mbps
After speaking with VM today, they confirmed that 2Mb will become 4Mb, and 4Mb will become 8Mb, (i.e. doubling). However this will not be completed until all areas have been upgraded to 20Mb when then necessary equipment has been upgraded. No dates were confirmed, but I assuming that it won't be before August. Once the upgrade is started it should be much quicker to complete, as all of the equipment is already in place.
---------- Post added at 13:09 ---------- Previous post was at 13:07 ----------
Why are these people saying these things .When a new service is going to be released we get a memo / email telling us when things are going to happen .
As with all big companies the staff are always the last to know.
Management create these rumours so that their competitors get nervous of what's going to happen shortly. It's cheaper than a press release in the early days.
I will believe it when VM make the announcement. :)
To be honest I don't doubt that the lower tiers will get upgraded, I just think it'll be quite a while away. Providing the CS reps never say a date, then even if it rolls out in 2010, they wont have lied about it, an underhanded way of keeping customers, but not a lie.
kristoficus
01-06-2007, 00:44
It IS a lie when they say the lower tiers will be upgraded within the next 'x' weeks when clearly, they are not. I was told about a 4MB upgrade in July (they didnt say 8 or 10) last month. Being that it will likely not happen, im pretty sure thats a blatant lie rather than the "underhand tactics".
Web-Junkie
01-06-2007, 01:51
They shouldn't be telling ANYBODY about speed upgrades until it's OFFICIALLY ANNOUNCED!!!
Why tell people things when nothing has been confirmed?
Nedkelly
01-06-2007, 06:57
Well said :)
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