willie
24-05-2007, 10:03
Just thought i would post this experience of a call that went all wrong which i do not want to get turned into a hell thread as it so often does if a bad experience of cs or ts is posted as i have a lot of respect for employees who post on these forums helpng other members.
This all started yesterday morning when i called cs on an unrelated matter and mentioned the 20 meg roll out and asked if there was a timscale for the area i was in she said that she would check for me, then she said that i was already upgraded to 20 meg of which i informed her that my speedtests and the moden operation config says i was not. Anyway got transfered to ts who informed me i was not upgraded yet back to cs said i was back to ts who then said i was after the usual tests and modem reboots he said to leave it for a couple of hours to give it time to go thru the system, which i did. config below....
Cable Modem Operation Configuration
Network Access :
Allowed
Maximum Downstream Data Rate :
10240000
Maximum Upstream Data Rate :
512000
Maximum Upstream Channel Burst :
1600
Maximum Number of CPEs :
1
Modem Capability :
Concatenation Enabled, Fragametation Enabled, PHS Disabled
Upon my return several hours later i checked the speed and modem config still not upgraded called ts now this is the part that really is the point of this posthe informed me i was on 20 meg i said that according to speed tests and config i was not reply was speed tests are unreliable because of network congestion etc of which i agree they can be unreliable but when i mentioned the configuration setup he said speed is not controled by that but by server and according to server i am on 20 meg, i pointed out if it is set at a certain level that is the highest speed you will get reply was "no you are on 20 meg please check when network not as busy". Then he hung up the phone
The point i am making is that just because one ts is in my opinion 2 slates short of a roof does not make the rest of ts the same i could go on and name a few that has in the past went out of their way to help me in the past but thay know who they are dont you,
Russ
Helpyperson
OB
My highest regards to all the competent staff who use their own time to help the members who use these forums.
Willie
This all started yesterday morning when i called cs on an unrelated matter and mentioned the 20 meg roll out and asked if there was a timscale for the area i was in she said that she would check for me, then she said that i was already upgraded to 20 meg of which i informed her that my speedtests and the moden operation config says i was not. Anyway got transfered to ts who informed me i was not upgraded yet back to cs said i was back to ts who then said i was after the usual tests and modem reboots he said to leave it for a couple of hours to give it time to go thru the system, which i did. config below....
Cable Modem Operation Configuration
Network Access :
Allowed
Maximum Downstream Data Rate :
10240000
Maximum Upstream Data Rate :
512000
Maximum Upstream Channel Burst :
1600
Maximum Number of CPEs :
1
Modem Capability :
Concatenation Enabled, Fragametation Enabled, PHS Disabled
Upon my return several hours later i checked the speed and modem config still not upgraded called ts now this is the part that really is the point of this posthe informed me i was on 20 meg i said that according to speed tests and config i was not reply was speed tests are unreliable because of network congestion etc of which i agree they can be unreliable but when i mentioned the configuration setup he said speed is not controled by that but by server and according to server i am on 20 meg, i pointed out if it is set at a certain level that is the highest speed you will get reply was "no you are on 20 meg please check when network not as busy". Then he hung up the phone
The point i am making is that just because one ts is in my opinion 2 slates short of a roof does not make the rest of ts the same i could go on and name a few that has in the past went out of their way to help me in the past but thay know who they are dont you,
Russ
Helpyperson
OB
My highest regards to all the competent staff who use their own time to help the members who use these forums.
Willie