"Timed Out" every 5 mins - Plez Help [Archive]

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mar1n2k

21-05-2007, 22:04

ok so tried to talk to the ppl at virgin and apart from pi**ing me off he argued with me telling me i was wrong about my signal levels.

Every 10 mins or so if im doing anything that requires more bandwidth than just browsing a page, i get timed out. 30 seconds or so later the internet is back on and fine agen.
no problems regards speed i can get 450+kbps on download so thats fine for my 4mb.
anyways hope someone can help
Im in LS6 area of Leeds West Yorkshire old NTL area.

Here is my 192.168.100.1 Logs:

Cable Modem Downstream
Downstream Lock : Locked
Downstream Channel Id : 1
Downstream Frequency : 586750000 Hz
Downstream Modulation : QAM64
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : -4.7 dBmV
Downstream SNR : 32.7 dB

Cable Modem Upstream
Upstream Lock : Locked
Upstream Channel ID : 4
Upstream Frequency : 46200000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 39.0 dBmV
Upstream Mini-Slot Size : 2

Cable Modem Operation Configuration
Network Access : Allowed
Maximum Downstream Data Rate : 4096000
Maximum Upstream Data Rate : 400000
Maximum Upstream Channel Burst : 1600
Maximum Number of CPEs : 1
Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Disabled

Cable Modem Event Log
Time Not Established Time Not Established 2 Critical(3) 68000300
DHCP WARNING - Non-critical field invalid in response.

Mon May 21 19:58:02 2007 Mon May 21 19:58:02 2007 1 Critical(3) 82000400
Received Response to Broadcast Maintenance Request, But no Un...

Mon May 21 16:04:34 2007 Mon May 21 16:04:34 2007 1 Critical(3) 82000500
Started Unicast Maintenance Ranging - No Response received - ...

Sun May 20 15:33:59 2007 Sun May 20 15:33:59 2007 2 Critical(3) 82000500
Started Unicast Maintenance Ranging - No Response received - ...

Time Not Established Time Not Established 2 Critical(3) 68000300
DHCP WARNING - Non-critical field invalid in response.

Mon May 21 20:23:41 2007 Mon May 21 20:23:41 2007 16076 Critical(3) 84000100
SYNC Timing Synchronization failure - Failed to acquire QAM/Q...

Tue May 15 17:31:51 2007 Tue May 15 17:31:51 2007 1 Critical(3)
82000400
Received Response to Broadcast Maintenance Request, But no Un...

Sat May 12 14:49:54 2007 Sat May 12 14:49:54 2007 7 Critical(3) 82000500
Started Unicast Maintenance Ranging - No Response received - ...

Time Not Established Time Not Established 2 Critical(3) 68000300
DHCP WARNING - Non-critical field invalid in response.

Fri May 04 12:54:14 2007 Fri May 04 12:54:14 2007 1 Critical(3) 82000500
Started Unicast Maintenance Ranging - No Response received - ...

Time Not Established Time Not Established 1 Critical(3) 68000300 DHCP WARNING - Non-critical field invalid in response.

Time Not Established Time Not Established 1 Critical(3) 82000200
No Ranging Response received - T3 time-out

Time Not Established Time Not Established 143 Critical(3) 84000200
SYNC Timing Synchronization failure - Failed to acquire FEC f..

So knowing that my signal levels are wrong I.E. Downstream Power level. was hoping that someone has had the same problems and had it resolved if so how you go about it. Everytime i ring up i just get a brain dead woman in Pakistan and i can never get any where with them. im unable to play online games and downloading things that take longer than 10mins is impossible without using BitTorrent.
Hope all details r there that u need and hope sum1 knows wot the problem is and if they will bother sorting it as according to Virgin the modem is "working fine".

cheer in advance
mar1n2000

p.s. sorry bout the typos long day ;)

pps.
My Pc is running sweat
Windows XP
Firewall disabled
Networked wired between 3 pcs mine being the main on 24/7
no problems with router, port forwarding etc.
No viruses, spyware or malware
and like i said b4 download speeds r fine and uploads when the connection is stable that is
try my site
WWW.JCPC.HOMEIP.NET (http://www.jcpc.homeip.net) hosted @ home
neways hope all the info is here you need ;)

papa smurf

22-05-2007, 16:35

your levels are fine -4.7 dbmv is good

mar1n2k

22-05-2007, 18:28

if -4dbvm is good can any one explain the drops cause this happens all the time and makes it impossible to play online games

also ive got 16076 counts of "Critical(3) 84000100 SYNC Timing Synchronization failure - Failed to acquire QAM/Q..."
WTF is that surly this must be a problem.

lordy

22-05-2007, 19:00

if -4dbvm is good can any one explain the drops cause this happens all the time and makes it impossible to play online games

Not sure but every now and then my Internet has been stopping completely during 9-5pm. Not sure how long for as I usually switch to ADSL when it happens.

mar1n2k

22-05-2007, 19:48

it not like im being throttled or anything cos its happening all the time and it only goes off for about 20-30 seconds then everything comes back.
The problem is that VM say its all fine at there end looking at the modem, which i still think is wrong, but they wont send out anyone to have a look and we cable works it is good, just dont work for me rite now :(

Bring bk NTL

mar1n2k

23-05-2007, 18:26

ne1 had a the same or similar problem cos this is taking the P now i seem to be the only person that has this sort of problem and i cant work out wot it could b..

Please ne1 any ideas???

englishpaul

23-05-2007, 20:10

ne1 had a the same or similar problem cos this is taking the P now i seem to be the only person that has this sort of problem and i cant work out wot it could b..

Please ne1 any ideas???

Presumably you have tried powering down everything and then powering up in the correct order?

Jules

23-05-2007, 20:37

I am in LS17 and my internet has been playing up for a few days now.

mar1n2k

23-05-2007, 22:52

yea tried all the simple things
i.e. powerin down n back up agen
reseting everything
checked and dissabled all firewalls

nothing seems to work it still keeps timing out this has been going on for over a month now and its not at certain times its all the time

until a few days ago my downstream signal power level was -8dbvm
did a little rewiring took a splitter out and now the signal is @ -4dbvm
now im sure the signal needs to be between 0 - 5dbvm to be a good signal this is just what ive read on other sites.
Tho talking to VM they say its reading +4dbvm so im sure something is wrong here tho im just not sure
ne1 got ne ideas???

mar1n2k

25-05-2007, 15:56

:BUMP:
sorry bout that but i really need sum advice on this please

englishpaul

25-05-2007, 19:44

mar1n2k

25-05-2007, 23:07

was one outside splitting it to upstairs reason unbeknown to me as they only 1 box and thats downstairs.
but after all it turns out its the router as its a "sitecom" ive read it to do with how much they update the DNS or summot.

still a strange problem but nevertheless ive now got a long ass wire running to the top of the house for now till i get a newe router :S ahhh well
back to the good ol netgear ;)
thanx neways ppl

nnkuk

26-05-2007, 00:10

What modem are you using? Does your ready light just seem to flash a on the cable modem and then go steady? I get that kind of problem on my Nthell home:120

mar1n2k

26-05-2007, 03:19

i got the :250 but like i sed its the "sitecom" router thats causing the problems

Nedkelly

26-05-2007, 07:15

Your levels are fine .It could be the power supply to the modem have you ever had the modem swapped ?Ambit 250 power supply wil have oem written on them . Do you know off anyone in the same street as you having problems.

verticalforce

26-05-2007, 13:03

I have the same problem..arghhhhhh.... (glasgow here)

mar1n2k

27-05-2007, 02:31

not sure if im making myself clear or not
NTL Modem no problems
Sitecom router causing problems think it updates too much or something

Now works fine with direct ethernet to my pc

;)