Are they telling the truth about phoneline

[wendy1103]

Firstly apologies if i`ve posted in the wrong forum

We have bought a house, currently phone line is on NTL/VM, now the owners have rang up tonight to tell them they are moving but when they asked about us taking over the phone number they were told the line would be disconnected and when our account starts we would get a new number and we couldn`t have their number for at least 3 months :shocked:

we thought it would simply be changing details on the account and things would carry on as normal

Is this true and also does any nice person know of anyway at all of keeping this phone number active (don`t know if it makes a difference but theres also a BT box in the house)
The reason we really need to keep this phone number active is because its a phone number for a specialist animal sanctuary with dozens of phonecalls a day and really dread to think what would happen if someone rang in an emergency and the phone number is dead :( (they are not normal run of the mill pets who can go to the RSPCA etc)

eternally grateful for any ideas :)

[joglynne]

Hi Wendy and :welcome: to the forum.

I would phone Virgin up as speaking to them yourselves and explaining the situation may throw up alternative solutions.

Maybe something could be done to transfer the calls to the new number?

Is the phone line registered as a business line? I'm sure businesses that change hands do not loose the continuity of phone number.

Good luck, and let us know how you go on:)

Jo

[awibble]

just out of intrest, why would you want their number anyway?

[Hugh]

just out of intrest, why would you want their number anyway?

From the OP
"The reason we really need to keep this phone number active is because its a phone number for a specialist animal sanctuary with dozens of phonecalls a day and really dread to think what would happen if someone rang in an emergency and the phone number is dead :( (they are not normal run of the mill pets who can go to the RSPCA etc)"

[wendy1103]

Well OH spoke to a very nice man tonight :)
We got the same response to start with but when OH said if we couldn`t have the number we were going elsewhere lol

The VM guy has ordered the phone to be reconnected shortly after its been disconnected for the other people, theres a 99% chance the phone number will be the same and has given us his phone number so that if its not the number we can ring him and he`ll sort it :tu:

so they`re not all bad lol
I`ll still hang around because you can guarantee there`ll be something i can`t get to work, probably my broadband :blush: :dunce:

---------- Post added at 01:33 ---------- Previous post was at 01:18 ----------

just out of intrest, why would you want their number anyway?

The reason is because non urgent calls can be given the number of other local rescues/vets (very few can be found on the internet and just work with the good old fashioned phone and snail mail) and urgent ones can be dealt with myself :)

Then once i`ve found my feet there,unpacked all my niknaks and saved a bit of cash i can hopefully carry on their excellent work :)


Not even done it yet but have decided i`m never moving ever again, my head is spinning already :LOL:

[joglynne]

Great result so far hope it all pans out and good luck with the move.

Jo