smallethic
20-05-2007, 20:18
As someone who joined with NTL 4 years agao I have always been identified by my Account No and PIN, yet when, after a complete re-install I used the 80.5.178.26 access to re-register my system I was confronted by a demand from Virgin Media for 'the serial number sent with your Welcome pack'. I have never had a serial number, I have never had a Welcome pack from Virgin Media and have no idea what the serial number is.
There doesn't appear to be anywhere on their site that I can find out about it, and of course when I rang Customer Services this evening to ask what its all about I got the message "We are exceptionally busy this evening. You may wish to call back later"!
Can anyone throw some light on this? It appears to be a cockup by Virgin if they have changed my reference bt not told me.
There doesn't appear to be anywhere on their site that I can find out about it, and of course when I rang Customer Services this evening to ask what its all about I got the message "We are exceptionally busy this evening. You may wish to call back later"!
Can anyone throw some light on this? It appears to be a cockup by Virgin if they have changed my reference bt not told me.