sianl
17-05-2007, 12:24
Hi,
I've got a landline with Virgin Media. I've set up a call divert service, but I'm having problems finding out what the codes for turning it on and off are. I've phoned Virgin several times and have been told to use *21*[insert no.]# or *61*[insert no.]# to turn it on, and #21# or #61# to turn it off again. However, these codes do nothing for me.
Yesterday I thought I had a breakthrough - I was told to try *70[insert no.]# to turn on a divert, and #70 to turn it off, and this worked! :) However, this sets up an immediate divert (i.e., my phone rings once, and then diverts). What I really want is the codes for the other options that Virgin offer, i.e. a code for an unanswered call (phone rings a few times and then diverts) and a code for busy calls.
Yesterday I did a bit of hunting online, and found an old ntl information pack for my area. I believe my line used to be an ntl line, as Virgin have given me an ntl email address. I was a bit disheartened with what I found though... it seems that different regions have different codes. According to the ntl information, my phone number seems to fall into a region (I live in Cambridge, post code CB1, area code 01223) for which there is only one option, which is the *70 option to divert all of your calls.
Can anyone confirm that there are certain regions of the country where there are no available codes to divert a busy or an unanswered call? Is *70 really my only option? :confused: It seems odd that Virgin say I have three options, when in fact this does not seem to be the case.
Any help massively appreciated!
Cheers,
Sian
PS, In my hunting I have found two sets of codes that may at least be useful for other people!
Service codes for BT and some ntl regions:
All incoming calls: *21*[no.]#
All Busy calls: *61*[no.]#
All unanswered calls: *67*[no.]#
Service codes for Telewest:
All incoming calls: *70[no.]#
All Busy calls: *71[no.]#
All unanswered calls: *76[no.]#
I've got a landline with Virgin Media. I've set up a call divert service, but I'm having problems finding out what the codes for turning it on and off are. I've phoned Virgin several times and have been told to use *21*[insert no.]# or *61*[insert no.]# to turn it on, and #21# or #61# to turn it off again. However, these codes do nothing for me.
Yesterday I thought I had a breakthrough - I was told to try *70[insert no.]# to turn on a divert, and #70 to turn it off, and this worked! :) However, this sets up an immediate divert (i.e., my phone rings once, and then diverts). What I really want is the codes for the other options that Virgin offer, i.e. a code for an unanswered call (phone rings a few times and then diverts) and a code for busy calls.
Yesterday I did a bit of hunting online, and found an old ntl information pack for my area. I believe my line used to be an ntl line, as Virgin have given me an ntl email address. I was a bit disheartened with what I found though... it seems that different regions have different codes. According to the ntl information, my phone number seems to fall into a region (I live in Cambridge, post code CB1, area code 01223) for which there is only one option, which is the *70 option to divert all of your calls.
Can anyone confirm that there are certain regions of the country where there are no available codes to divert a busy or an unanswered call? Is *70 really my only option? :confused: It seems odd that Virgin say I have three options, when in fact this does not seem to be the case.
Any help massively appreciated!
Cheers,
Sian
PS, In my hunting I have found two sets of codes that may at least be useful for other people!
Service codes for BT and some ntl regions:
All incoming calls: *21*[no.]#
All Busy calls: *61*[no.]#
All unanswered calls: *67*[no.]#
Service codes for Telewest:
All incoming calls: *70[no.]#
All Busy calls: *71[no.]#
All unanswered calls: *76[no.]#