NTL:250 modem, flashing ready light

[Spanky Deluxe]

Hi guys,

I've been on the NTL 10Mbit connection for nearly a year now and its always been great, no drops, great speed etc etc. However, the power just went out due to a toaster shorting and since then the modem won't connect. The sync light is on and the ready light is flashing pretty fast.

Checking the modem status at 192.168.100.1 tells me the following:

Acquire a Downstream Channel - 402750000 Hz - Locked
Connectivity State - In Progress - IP Complete
Boot State - In Progress - Waiting for TFTP

Downstream Lock: Locked
Downstream Channel Id: 50
Downstream Frequency: 402750000 Hz
Downstream Modulation: QAM256
Downstream Symbol Rate: 5360.537 Ksym/sec
Downstream Interleave Depth: taps32Increment4
Downstream Receive power Lefel: 11.1 dBmV
Downstream SNR: 42.1 dB

Upstream Lock: Locked
Upstream Channel ID: 1
Upstream Frequency: 34000000 Hz
Upstream Modulation: QPSK
Upstream Symbol Rate: 2560 Ksym/sec
Upstream transmit Power Level: 44.5 dBmV
Upstream Mini-Slot Size: 2

Can anyone provide any help? It would be greatly appreciated!!

[Mick Fisher]

If rebooting everything don't work then I would think you need an engineer to visit. Maybe the surge caused when your toaster shorted has killed it. Strange though as it is isolated from mains current by the transformer in it's power supply, unless the power supply itself has suffered?
On the other hand it all might be coincidence and you are having a local outage. :)

[popper]

its also possible that as luck would have it, they started work on his UBR at around the same time,and its going to come back on later after it can get the modem config off the TFTPd. ;)

[bayonet]

Call tech support, unless there's an area outage it's an engineer callout

[r00t]

Call tech support, unless there's an area outage it's an engineer callout

Yep as the guy above me says, get a tech if there is no outage.
As you see up and downstream lock are good, its just the modem registration now thats missing.

[popper]

and like i said 'they started work on his UBR' there are reports of the 'modem registration' not working while they work on the network on the VM webpage..... and no 'engineer callout' required, just a little time...

[Ben B]

check the service status on 08005610061 and if it isn't down in your area ring 151 from a virgin phone or 08454541111 from a non-virgin phone