Help!!

[daio]

right first of all hi! im new lol right my problem...i have a ntl broadband modem..which was conencted thru usb and running great i must say never had ne trubble with speed,downloads etc then i bought a belkin router so i could use xbox live,since then ive had to change my modem to ethernet so i can use my router and my internet is going really slow!,msn messnger either wont connect or disconnects every so often and i cant even download musicso i hope someone out there can helpppp cos its really annoying me thanks.

daio

[Paul K]

What router did you buy?

[daio]

its a belkin wireless g router

[Paul K]

And are you connected to the PC wirelessly or via ethernet?

[daio]

throught ethernet to my modem then wirless to my xbox

[Paul K]

When you switched hardware did you power everything off including the modem? Do your speeds return if you remove the router?

[daio]

i did the chnageover then unplugged modem and plugged it back in to get router working but havnt tried using modem without router

[Paul K]

Try it and see, if the speeds return then it's a router issue and possibly nothing more than a factory reset to cure.

[daio]

ok so i jus disconnect and put modem back to normal set up?ethernet obviosuly not back to usb do i need to power off while disconnecting router or ne thing?the router works fine on xobox no trouble could it still be the router making the pc play up?

[Paul K]

Always power all equipment off (shutdown PC) when changing the connections, then change the connections, power up the modem, wait for the lights to lock and settle, power up the PC. If you have a router in the line up then power up the router 2nd, wait for it to finish initialising and settle and then power up the PC.

[daio]

ok ill try that before i try it without the router.thanks

---------- Post added at 22:25 ---------- Previous post was at 22:16 ----------

ive disconnected router..still no luck my downloads dont download nor does msn sighn in ne other ideas?

[Paul K]

What IP do you get?

[daio]

urm im nt sure im not brill with pc's,the internet speed as picked up only problem now is i cant get the downloads n messenger to work

[Paul K]

Do you have the little double monitor icon in the bottom right corner? If you double click that it brings up info about your connection.

[daio]

81.111.127.7x thats my ip that im getting if thats ne use to u?

---------- Post added at 22:56 ---------- Previous post was at 22:34 ----------

ne ideas?

---------- Post added at 23:14 ---------- Previous post was at 22:56 ----------

right..ive got msn and downloads working without router connected.so how do i do this factory reset?

[dubaloo]

Hey there daio, I had problems with my router connecting to MSN when I first bought it.. Check the router settings for a UPnP setting (Universal plug and play), that setting got my MSN working great with the router .. Hope this helps.

[Paul K]

Daio, what is the model number of the router? Once we have that it will be easier to help you.

[janipewter]

Hold the reset button on the router for 10 seconds. It's probably on the back and will require a pin or other small object to push.