View Full Version : advice on how to deal with recurring problem
been a while scince i posted, had problems with speed scince i upgraded to 10 meg and still its ongoing.my modem has been configured to 20 meg, yet according to tech support its not available in my area yet (folkestone kent) so i am still on 10 meg my upload speed is allways around 700 but download is so eratic its ridiculous anything from half a meg to 6 meg max, when i was on the phone to support last night i tried downloading from msn and it was'nt even downloadining kb/s it was on bytes a 71meg file was going to take 22 hours to download! i am on the phone to virgin now every other night and this problem is in week 6 now, i have had 3 engineers out new modem, done every test imaginable. the last engineer said he didnt have a clue and it must be a problem further up the network, and rang a clolleauge who would be comin out later that day or the day after, that was 2 weeks ago and no sign of him yet, so i have another engineer booked for this thursday, i have requested evening as this is when it gets worse.
any ideas on what to do would be appreciated, 6 weeks ago i didnt even know what upload and download was, so i need all the help i can get
Got the same problem, day in day out, upload speeds are always around 700. download speeds are ridiculous, continosly on the phone to Virgin, engineers say they don't know what it is, one of them said if i phone up all the time then something should get done, In kent too btw
yes i am too, but have gone direct in to the modem and still the same, have started in safe mode also and get the same problem. sorry to hear your havin the same problem, i call them constantly and even got a call back from a superior bloke, but at that time it was running o.k. typical
Yeah done all the same steps, it does nothing tho, Just a crappy area to live in i spose :)
I assume you are connecting via ethernet and not usb?
I assume you are connecting via ethernet and not usb?
yep ethernet
Ran the usual virus scans etc to count that theory out?
Checked your signal levels etc http://www.cableforum.co.uk/board/12/26006-cable-modem-signal-levels.html
---------- Post added at 14:30 ---------- Previous post was at 14:29 ----------
Mine are:
Network Access : Allowed
Maximum Downstream Data Rate : 10240000
Maximum Upstream Data Rate : 512000
Maximum Upstream Channel Burst : 1600
Maximum Number of CPEs : 1
Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Disabled just for reference
Downstream Lock : Locked
Downstream Channel Id : 31
Downstream Frequency : 402750000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 5360.537 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : 9.9 dBmV
Downstream SNR : 41.4 dB
Upstream Lock : Locked
Upstream Channel ID : 4
Upstream Frequency : 37500000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 40.0 dBmV
Upstream Mini-Slot Size : 2
yep done all that, the engineer said that the signal strength to the modem is very good and the same when im on the phone to them, good aint it lol
ill check and post it when im at home tho, at work at the mo
Network Access : Allowed
Maximum Downstream Data Rate : 20480000
Maximum Upstream Data Rate : 768000
Maximum Upstream Channel Burst : 1600
Maximum Number of CPEs : 1
Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Disabled
Downstream Lock : Locked
Downstream Channel Id : 1
Downstream Frequency : 586750000 Hz
Downstream Modulation : QAM64
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : -4.7 dBmV
Downstream SNR : 31.6 dB
Upstream Lock : Locked
Upstream Channel ID : 5
Upstream Frequency : 41584000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 50.0 dBmV
Upstream Mini-Slot Size : 2
Your downstream receive power level seems very low.Wait for 1 of the Techy installer types to spot this thread to clarify that;)
TS always say its high enough, lowest i've seen it at is like 29.1 sumit like that
Downstream Receive Power Level : -4.7 dBmV ?
Ohh no sorry i was looking at the SNR thingy, Don't know about the Recieve Power Level :)
here are mine
Network Access : Allowed
Maximum Downstream Data Rate : 20480000
Maximum Upstream Data Rate : 768000
Maximum Upstream Channel Burst : 1600
Maximum Number of CPEs : 1
Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Disabled
Downstream Lock : Locked
Downstream Channel Id : 1
Downstream Frequency : 586750000 Hz
Downstream Modulation : QAM64
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : -1.4 dBmV
Downstream SNR : 36.6 dB
Upstream Lock : Locked
Upstream Channel ID : 5
Upstream Frequency : 36784000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 49.0 dBmV
Upstream Mini-Slot Size : 2
looks like they may have sorted it
Wed, 16 May 2007 07:56:17 UTC
1st 512K took 250 ms = 2048 KB/sec, approx 16876 Kbps, 16.48 Mbps
2nd 512K took 280 ms = 1828.6 KB/sec, approx 15068 Kbps, 14.71 Mbps
3rd 512K took 219 ms = 2337.9 KB/sec, approx 19264 Kbps, 18.81 Mbps
4th 512K took 686 ms = 746.4 KB/sec, approx 6150 Kbps, 6.01 Mbps
Overall Average Speed = approx 14340 Kbps, 14 Mbps
To repeat this test from the source server click here.
hopefully you shouldnt be to far after mart
Wed, 16 May 2007 21:31:25 UTC
1st 512K took 2718 ms = 188.4 KB/sec, approx 1552 Kbps, 1.52 Mbps
2nd 512K took 4329 ms = 118.3 KB/sec, approx 975 Kbps, 0.95 Mbps
3rd 512K took 4125 ms = 124.1 KB/sec, approx 1023 Kbps, 1 Mbps
4th 512K took 2453 ms = 208.7 KB/sec, approx 1720 Kbps, 1.68 Mbps
Overall Average Speed = approx 1318 Kbps, 1.29 Mbps
Yay me :) lol
glad urs is sorted :)
Wed, 16 May 2007 21:31:25 UTC
1st 512K took 2718 ms = 188.4 KB/sec, approx 1552 Kbps, 1.52 Mbps
2nd 512K took 4329 ms = 118.3 KB/sec, approx 975 Kbps, 0.95 Mbps
3rd 512K took 4125 ms = 124.1 KB/sec, approx 1023 Kbps, 1 Mbps
4th 512K took 2453 ms = 208.7 KB/sec, approx 1720 Kbps, 1.68 Mbps
Overall Average Speed = approx 1318 Kbps, 1.29 Mbps
Yay me :) lol
glad urs is sorted :)
hopefully it wont be long there is a new thread about people who have had problems that seem to be gettin sorted now
Should be alright once they get thier acts in gear :)
update. my 20 meg connection according to a speedtest was running fine for 2 days, when i downloaded games from msn to check it was at 1.7MB/s now i am back to the usual 200KB/s to 600KB/s yet if i do a speedtest it tells me i am at 16meg, please could someone shed some light on this before i spend my usual hour on the phone to them.
Mick Fisher
19-05-2007, 09:55
update. my 20 meg connection according to a speedtest was running fine for 2 days, when i downloaded games from msn to check it was at 1.7MB/s now i am back to the usual 200KB/s to 600KB/s yet if i do a speedtest it tells me i am at 16meg, please could someone shed some light on this before i spend my usual hour on the phone to them.
Speedtests are not a reliable way to find out your connection speed.
Because a lot of sites can't supply a 20meg feed and most of VM routes are congested and dropping packets a single slotted download is not a reliable indicator either.
The solution is a multislotted download from a source that can definitely provide the required bandwidth and that will accept the number of slots required to max out your connection. :)
Example: At the moment I am finding I need 22 slots to max out my 10meg from Easynews. The routes to and from are disgustingly poor. :Yikes: I doubt my box could run enough simultaneous slots to max out 20meg. :(
thanks for replyin mick, could you please explain how to do this as 8 weeks ago i didnt even know how to do a speedtest lol
Mick Fisher
19-05-2007, 10:20
thanks for replyin mick, could you please explain how to do this as 8 weeks ago i didnt even know how to do a speedtest lol
Hmmm under those circustances that's a tall order. :)
Get FDM from here: http://www.freedownloadmanager.org/download.htm
That will take care of the slots. Now you need to find some sites that can supply 20meg downloads. Off the top of my head, what about XP SP2 from mickysoft.
nice one i shall ry it when i get home from work, ta for the advice:)
---------- Post added at 12:11 ---------- Previous post was at 11:02 ----------
Hmmm under those circustances that's a tall order. :)
Get FDM from here: http://www.freedownloadmanager.org/download.htm
That will take care of the slots. Now you need to find some sites that can supply 20meg downloads. Off the top of my head, what about XP SP2 from mickysoft.
forgot to say im on vista, any suggestions of altenative, ta
ooo wow i can get like 978KB/s with that download manager downloadin SP2!!
ive done the download manager and all is running fine, the problems i have are trying to host on my 360, any more than 6 people and it lags, when friends on different isp and with 2 meg can do it fine! can anyone tell me how to do a traceroute/ping thingy lol as it may be that apparently, and if anyone knows how to ping rainbow 6 vegas that would be suuuuperb.
Mick Fisher
23-05-2007, 15:44
Start/Run/Type in CMD/enter either TRACERT or PING followed by a SPACE then the ADDRESS either in the form of a URL or an IP.
thanks mick, i will try this when i get home. lost the plot with virgin last night as download speeds dropped to 200k again at 6 o'clock and have been assured this has now been passed up to different people who will sort it in 48hrs and i will have no more problems ever!, due to the fact that i have had 3 engineers out in the last month and been on the phone to them every other night for the last 8 weeks, seems you have to get to a certain level of complaining before they do anything, if it does get fixed that is.
fnny you should say that dafry, i got told 3-4 weeks as the problem ahs been arose with the manager, accordin the the engineer we had again, he said they have recieved loads of complaints of low speed and stuff, they said it ws due to the upgrade, and i said it was no different to before, and he was like well yeah...
yep the guy on the phone said there was a glitch in the system scince the upgrade, oh well my 48 hrs is up tommoro, we'll see.
it's rather annoying :) its after 1am and im getting fantastic speeds :O
Fri, 25 May 2007 00:07:05 UTC
1st 512K took 220 ms = 2327.3 KB/sec, approx 19177 Kbps, 18.73 Mbps
2nd 512K took 250 ms = 2048 KB/sec, approx 16876 Kbps, 16.48 Mbps
3rd 512K took 204 ms = 2509.8 KB/sec, approx 20681 Kbps, 20.2 Mbps
4th 512K took 188 ms = 2723.4 KB/sec, approx 22441 Kbps, 21.92 Mbps
Overall Average Speed = approx 19794 Kbps, 19.33 Mbps
here is mine at 9.30 this mornin and we shall see if it is fixed tonite after my 48 hrs.
Fri, 25 May 2007 08:19:27 UTC
1st 512K took 241 ms = 2124.5 KB/sec, approx 17506 Kbps, 17.1 Mbps
2nd 512K took 250 ms = 2048 KB/sec, approx 16876 Kbps, 16.48 Mbps
3rd 512K took 226 ms = 2265.5 KB/sec, approx 18668 Kbps, 18.23 Mbps
4th 512K took 832 ms = 615.4 KB/sec, approx 5071 Kbps, 4.95 Mbps
Overall Average Speed = approx 14530 Kbps, 14.19 Mbps
i dont know why but every time i do these the 4th one is allways bad?
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