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Useless or helpful?
From the experience of the call I am making regarding my modem they are useless...
How they expect you to know the security question that was setup 7 years ago...they ask you to speak to another department, who have just put you through to that one...
what a waste of time...
Because you are supposed to choose something you will remember? If you can't remember your account security info then you will get bounced around a bit, have you tried putting the phone down and calling back to see if you get someone else? Could ask for a supervisor/ team leader?
virginmedia
11-05-2007, 18:12
lol You can give your d.o.b in as proof.
Whats the problem you are having?
Nedkelly
11-05-2007, 18:42
Useless or helpful?
From the experience of the call I am making regarding my modem they are useless...
How they expect you to know the security question that was setup 7 years ago...they ask you to speak to another department, who have just put you through to that one...
what a waste of time...
What problem have you got is it a technical prob or an acct prob :)
annoyance
11-05-2007, 18:57
Use the VM news groups the Tech Support is quick and helpful in most cases.
Useless or helpful?
From the experience of the call I am making regarding my modem they are useless...
How they expect you to know the security question that was setup 7 years ago...they ask you to speak to another department, who have just put you through to that one...
what a waste of time...
If you were to phone your bank, I'm betting you would have all the details there in front of you. Account n0, phone n0, DOB etc...
*sigh*
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