Maverick Rhino
10-05-2007, 21:36
I'm a longstanding NTL customer in Leeds.
Last Friday an engineer took away my Samsung box which also fed broadband and fitted a lovely new V+ box and new SACM. Despite his lack of personality everything seemed OK, the V+ box is excellent! I got broadband up and running through the new SACM after a couple of calls to technical support to set up manually as the CD could not handle the transition from Samsung to modem.
Then, Tuesday evening loss of Broadband. Both the ready light on the SACM and the online light on the V+ started flashing. Call to "India", she ran some tests and broadband restored.
Tonight, same problem, loss of connection and flashing light on SACM and V+.
This time "India" couldn't fix it, engineer booked for Monday. She said something about dropping signal when signal strength dropped? Couldn't elaborate further, can anyone else explain what she means, what the issue might be?
The connection restored itself after about 90 minutes.
(I also had to restrain from blasting her for reading out a script telling me I would be "fined" £10 if I wasn't in when the engineer called. The fact that I pay £72 a month to Virgin for a currently faulty service seemed lost on her! :mad:)
Last Friday an engineer took away my Samsung box which also fed broadband and fitted a lovely new V+ box and new SACM. Despite his lack of personality everything seemed OK, the V+ box is excellent! I got broadband up and running through the new SACM after a couple of calls to technical support to set up manually as the CD could not handle the transition from Samsung to modem.
Then, Tuesday evening loss of Broadband. Both the ready light on the SACM and the online light on the V+ started flashing. Call to "India", she ran some tests and broadband restored.
Tonight, same problem, loss of connection and flashing light on SACM and V+.
This time "India" couldn't fix it, engineer booked for Monday. She said something about dropping signal when signal strength dropped? Couldn't elaborate further, can anyone else explain what she means, what the issue might be?
The connection restored itself after about 90 minutes.
(I also had to restrain from blasting her for reading out a script telling me I would be "fined" £10 if I wasn't in when the engineer called. The fact that I pay £72 a month to Virgin for a currently faulty service seemed lost on her! :mad:)