Gypo
08-05-2007, 12:07
A Virgin engineer has just left my house after a brief 2 minute visit.
As soon as he entered the house he said 'Let me guess, poor downstream less than 1mb and poor web browsing?'.......
He said that he was one of several engineers that had been relocated from other area's (he was from Walsall) to Stoke in order to cope with the ultra high demand due to the abysmal service we have been recieving. Stoke is not alone as many other towns and cities are experiencing the same problem but in Stoke it seems to be worse.
He did some tests on my modem, power levels were too high so he fixed them, but other than that he said he could not help me regarding the slow speeds as the problems had started on the THURSDAY AFTER EASTER and were affecting everybody, he didn't know what the problem was and when it would be fixed.
I told him my problems had got 10x worse ever since Virgin took over and he totally agreed saying it had become bad since about February.
So....
WIDESPREAD NETWORK PROBLEM
NO IDEA WHAT THE PROBLEM IS
NO ESTIMATED FIX TIME
As soon as he entered the house he said 'Let me guess, poor downstream less than 1mb and poor web browsing?'.......
He said that he was one of several engineers that had been relocated from other area's (he was from Walsall) to Stoke in order to cope with the ultra high demand due to the abysmal service we have been recieving. Stoke is not alone as many other towns and cities are experiencing the same problem but in Stoke it seems to be worse.
He did some tests on my modem, power levels were too high so he fixed them, but other than that he said he could not help me regarding the slow speeds as the problems had started on the THURSDAY AFTER EASTER and were affecting everybody, he didn't know what the problem was and when it would be fixed.
I told him my problems had got 10x worse ever since Virgin took over and he totally agreed saying it had become bad since about February.
So....
WIDESPREAD NETWORK PROBLEM
NO IDEA WHAT THE PROBLEM IS
NO ESTIMATED FIX TIME