Woeful speed

[ThePinkRat]

Woeful speeds here in NE London. Rock-solid for years, but the last few days our 4Mb connection manages 200-300kb only. What's going on -- looks like some serious problems on the network?

[janipewter]

That's not a "serious problem". For the last 5 months I've been getting <100KB/s on 10Mb.

[ThePinkRat]

Think I'd have given up on them after five months, unless you're getting it for free!

[S.O.F.T.]

in the cardiff area the same about 4 months now but they gave me 3 months half price . this is on a 10 meg connection
i would kill for 5 meg
Mon, 7 May 2007 12:26:40 UTC

1st 512K took 3859 ms = 132.7 KB/sec, approx 1093 Kbps, 1.07 Mbps
2nd 512K took 4094 ms = 125.1 KB/sec, approx 1031 Kbps, 1.01 Mbps
3rd 512K took 4625 ms = 110.7 KB/sec, approx 912 Kbps, 0.89 Mbps
4th 512K took 4953 ms = 103.4 KB/sec, approx 852 Kbps, 0.83 Mbps

Overall Average Speed = approx 972 Kbps, 0.95 Mbps

i don`t if it`s going to end but if not i`ll have to leave vm

[mark1979]

That's not a "serious problem". For the last 5 months I've been getting <100KB/s on 10Mb.


jesus,im suprised you have tollerated that for this long

my nearest area is newton abbot and the speeds are stable,but they hover around the 8mb mark,which aint too bad for a 10mb account going by other peoples stories

[DeanSupreme uk]

Ran a test myself cause my 10meg felt slow today

Mon, 07 May 2007 14:19:58 GMT

1st 512K took 1156 ms = 442.9 KB/sec, approx 3649 Kbps, 3.56 Mbps
2nd 512K took 1484 ms = 345 KB/sec, approx 2843 Kbps, 2.78 Mbps
3rd 512K took 1719 ms = 297.8 KB/sec, approx 2454 Kbps, 2.4 Mbps
4th 512K took 1812 ms = 282.6 KB/sec, approx 2329 Kbps, 2.27 Mbps

Overall Average Speed = approx 2819 Kbps, 2.75 Mbps

:td: :td:

[reptonised]

Slow here in Livingston for the last 24 hours -

Date of Speed Test: 2007-05-07 15:26:50
Download Speed: 4160 kbps (520 KB/sec transfer rate)
Upload Speed: 358 kbps (44.8 KB/sec transfer rate)

:(

[Gareth]

Slow here in Swindon for the past 3 or 4 days... browsing sites times-outs half the time. Anyone know if CS are there today, and if so, until what time?

https://www.cableforum.co.uk/images/local/2007/05/186.png (http://www.speedtest.net)

[DeanSupreme uk]

What the hell is going on??It's getting slower and slower:mad:

Mon, 07 May 2007 14:43:22 GMT

1st 512K took 3218 ms = 159.1 KB/sec, approx 1311 Kbps, 1.28 Mbps
2nd 512K took 7063 ms = 72.5 KB/sec, approx 597 Kbps, 0.58 Mbps
3rd 512K took 7359 ms = 69.6 KB/sec, approx 574 Kbps, 0.56 Mbps
4th 512K took 3047 ms = 168 KB/sec, approx 1384 Kbps, 1.35 Mbps

Overall Average Speed = approx 967 Kbps, 0.94 Mbps

[ThePinkRat]

So, it's looking more like a nationwide thing rather than a local one?

[janipewter]

On my wonderful 10Mb

Mon, 07 May 2007 16:48:02 GMT

1st 512K took 3860 ms = 132.6 KB/sec, approx 1093 Kbps, 1.07 Mbps
2nd 512K took 4906 ms = 104.4 KB/sec, approx 860 Kbps, 0.84 Mbps
3rd 512K took 4219 ms = 121.4 KB/sec, approx 1000 Kbps, 0.98 Mbps
4th 512K took 5125 ms = 99.9 KB/sec, approx 823 Kbps, 0.8 Mbps

Overall Average Speed = approx 944 Kbps, 0.92 Mbps


I would kill for 4meg.

[ichiban]

In Cardiff

Mon, 07 May 2007 17:23:26 GMT

1st 512K took 7594 ms = 67.4 KB/sec, approx 555 Kbps, 0.54 Mbps
2nd 512K took 9187 ms = 55.7 KB/sec, approx 459 Kbps, 0.45 Mbps
3rd 512K took 8563 ms = 59.8 KB/sec, approx 493 Kbps, 0.48 Mbps
4th 512K took 9750 ms = 52.5 KB/sec, approx 433 Kbps, 0.42 Mbps

Overall Average Speed = approx 485 Kbps, 0.47 Mbps

Getting just over 2 megs with my newsgroup.

VM is doing a maintenance this week, hopefully it will fix something..
http://www.ntl-isp.ntl.com/ServiceStatus/ServiceDetails.aspx?FaultID=619

[Sneck]

If they think I'm paying for another week of these speeds they are mistaken.

[TheNorm]

If they think I'm paying for another week of these speeds they are mistaken.

You pay by the week?

[Sneck]

ho ho ho

If they get it running at the end of next week I'll pay half my bill ;)

[homealone]

If they think I'm paying for another week of these speeds they are mistaken.

imo you should pay the bill & ask for compensation. If you with-hold payment you risk damaging your credit rating...

[Sneck]

Well I have rung them every day this week and the only answer I have got is "we are busy...hangs up" so the only way I can get in touch with them is by not paying the bill... that soon gets them on the phone.

[Sirpingalot]

>.<

[swiftkill]

hi peeps . i have had vm for about 7 weeks now and im in south yorkshire doncaster im paying for 2Mb and im getting 40kps i cant understand it i phoned up coustermer service and they did a "speed test" and said its fine. i dont want to get adsl becouse i dont want to pay for a phone line i dont need . i have the 2 for £20. somthing should be dont about this .

[Rik]

No problem is Hertfordshire, rock solid 1.18MB/s as always.

Not a nationwide problem.

[PAYNEARDO]

in cleethorpes 255.5 Kps on a 10Mb line and cant connect to various websites. It is normally OK but this is just terrible !! :(

[Sirpingalot]

Mon, 07 May 2007 20:05:13 GMT

1st 512K took 2359 ms = 217 KB/sec, approx 1788 Kbps, 1.75 Mbps
2nd 512K took 2453 ms = 208.7 KB/sec, approx 1720 Kbps, 1.68 Mbps
3rd 512K took 1656 ms = 309.2 KB/sec, approx 2548 Kbps, 2.49 Mbps
4th 512K took 2657 ms = 192.7 KB/sec, approx 1588 Kbps, 1.55 Mbps

Overall Average Speed = approx 1911 Kbps, 1.87 Mbps

Ahh. Please don't tell me they're coming here. I haven't had ANY problems up until now!

[peanut]

1st 512K took 578 ms = 885.8 KB/sec, approx 7299 Kbps, 7.13 Mbps
2nd 512K took 1656 ms = 309.2 KB/sec, approx 2548 Kbps, 2.49 Mbps
3rd 512K took 953 ms = 537.3 KB/sec, approx 4427 Kbps, 4.32 Mbps
4th 512K took 2188 ms = 234 KB/sec, approx 1928 Kbps, 1.88 Mbps

Overall Average Speed = approx 4051 Kbps, 3.96 Mbps

In the Ipswich area and on 20mb (and I've not gone over my 3gig allowance yet either).

Pityful.

[Sirpingalot]

1st 512K took 578 ms = 885.8 KB/sec, approx 7299 Kbps, 7.13 Mbps
2nd 512K took 1656 ms = 309.2 KB/sec, approx 2548 Kbps, 2.49 Mbps
3rd 512K took 953 ms = 537.3 KB/sec, approx 4427 Kbps, 4.32 Mbps
4th 512K took 2188 ms = 234 KB/sec, approx 1928 Kbps, 1.88 Mbps

Overall Average Speed = approx 4051 Kbps, 3.96 Mbps

In the Ipswich area and on 20mb (and I've not gone over my 3gig allowance yet either).

Pityful.

Ouch. I hope it's down to network updates for you matey.:shocked:

---------- Post added at 21:13 ---------- Previous post was at 21:12 ----------

Just ran a test and got the following results - http://www.speedtest.bbmax.co.uk/results.php?t=1178568661&v=1282828

---------- Post added at 21:14 ---------- Previous post was at 21:13 ----------

https://www.cableforum.co.uk/images/local/2007/05/177.png (http://www.speedtest.net)

---------- Post added at 21:15 ---------- Previous post was at 21:14 ----------

Not too bad now...

[PAYNEARDO]

getting better upload speed than download now in dn35 on 10 MB !! :mad: :mad:

Date of Speed Test: 2007-05-07 21:40:24
Download Speed: 430 kbps (53.8 KB/sec transfer rate)

Upload Speed: 468 kbps (58.5 KB/sec transfer rate)

http://www.speedtest.bbmax.co.uk/results.php?t=1178570424&v=1283130

[Sirpingalot]

As you can see, fantastically reliable :

https://www.cableforum.co.uk/images/local/2007/05/176.png (http://www.speedtest.net)

Compared with -

http://www.speedtest.bbmax.co.uk/results.php?t=1178570934&v=1283224

[Nedkelly]

I wonder how many people in the country have complained about the poor service over the weekend ?

[easyvibe]

hi well its not very good in derby at the moment 1.15 kbs im supposed to be on 10 meg average speedtest is usally about 8 meg just phoned up the wonderfull indian call centres to be hung up on had nothing but trouble ever since i went vip

[ecksmen]

In Cardiff

Mon, 07 May 2007 17:23:26 GMT

1st 512K took 7594 ms = 67.4 KB/sec, approx 555 Kbps, 0.54 Mbps
2nd 512K took 9187 ms = 55.7 KB/sec, approx 459 Kbps, 0.45 Mbps
3rd 512K took 8563 ms = 59.8 KB/sec, approx 493 Kbps, 0.48 Mbps
4th 512K took 9750 ms = 52.5 KB/sec, approx 433 Kbps, 0.42 Mbps

Overall Average Speed = approx 485 Kbps, 0.47 Mbps

Getting just over 2 megs with my newsgroup.

VM is doing a maintenance this week, hopefully it will fix something..
http://www.ntl-isp.ntl.com/ServiceStatus/ServiceDetails.aspx?FaultID=619


What area of Cardiff you in mate? I'm in Pontcanna and bandwidth is ok - avrage 9Mbps, but browsing seems really slow. Opera is sitting here constantly waiting.

[Druchii]

hi peeps . i have had vm for about 7 weeks now and im in south yorkshire doncaster im paying for 2Mb and im getting 40kps i cant understand it i phoned up coustermer service and they did a "speed test" and said its fine. i dont want to get adsl becouse i dont want to pay for a phone line i dont need . i have the 2 for £20. somthing should be dont about this .
Which area of Doncaster are you in mate?

[ichiban]

What area of Cardiff you in mate? I'm in Pontcanna and bandwidth is ok - avrage 9Mbps, but browsing seems really slow. Opera is sitting here constantly waiting.

i'm just down the road from you (Grangetown), speeds are fine after midnight till around 3pm then varies from 0.5 to 3meg.

Browsing for me is fine with no slow downs, changing the MTU may help with your problem.

[mocara]

N19 https://www.cableforum.co.uk/images/local/2007/05/157.png (http://www.speedtest.net)

[JamShady]

What area of Cardiff you in mate? I'm in Pontcanna and bandwidth is ok - avrage 9Mbps, but browsing seems really slow. Opera is sitting here constantly waiting.
I'm in Adamsdown and I've been getting 0.5Mbps for a few months now, I've decided to pull the plug on VM now.

[ecksmen]

When I was a student in Roath it was exactly the same - always having problems from NTL over subcribing from students housing containing 6 people all wanting to p2p. Soon as the summer came ultra low pings and full speeds - guess what, no students.

I don't think altering my MTU value will make any difference - its been working perfectly fine up untill recently, and my laptop is used on various networks of slower speeds (4mb, 2mb etc...) and pages are much more responsive.

When I go home and use the internet, Opera is saying (sending request to server) for about 10 seconds or so. Ok, so the servers I go to could well be busy, but then I've tried just going to random google searches and its the same. Internet explorer and firxfox both exhibit the same symptons but don't tell me exactly what the problem is, whereby opera does.

It's not an opera issue, as again it's working fine on different connections.

The only thing I haven't done is to change the dns entries to something different. Are they sitll 194.168.8.100 and 194.168.4.100 (have these values in my head). If something doesn't change in the next couple of days I'll be contacting support, as something isn't right with my connection dispite having above average speeds.

I do dread calling support, as I'll know they'll just blaim my machine and get me to pretty much destroy my configuration of cookies, hostory etc... in a vaine attempt to dislodge the blame. I don't denie the possibitly of a misconfigured machine but I've done considerable testing to knwo it's not espically now as I type is fast as hell on a 2mbp business line.

I'm very tempted to go to dsl but it'll mean being stuck in a contract over the phone line, plus the initial setup costs. I do wish VM would stop changing so much of the service. £2 increase, speed increases (yeah right!) & connection capping all within a month. Pffft VM can go **** themselves in all honestly.

[JamShady]

When I was a student in Roath it was exactly the same - always having problems from NTL over subcribing from students housing containing 6 people all wanting to p2p. Soon as the summer came ultra low pings and full speeds - guess what, no students.
Ah, that's a good point actually.

I do dread calling support, as I'll know they'll just blaim my machine and get me to pretty much destroy my configuration of cookies, hostory etc... in a vaine attempt to dislodge the blame. I don't denie the possibitly of a misconfigured machine but I've done considerable testing to knwo it's not espically now as I type is fast as hell on a 2mbp business line.
Just done that, they didn't manage to shift the blame. They tried a new tactic I'd not heard before - "There's a server outage in your area that started 16 minutes ago". Weird that, considering this problem has been going on for months and I've been on the phone 40 minutes already.

[ecksmen]

If I was you, and well I'm not all that far off in terms of the quailty of service I'd stick it out for the summer and then look at what it's like with the speed limiting back when they return, but atleast by then you'll have had chance to find a better offer.

I just can't but help think for £37.99 there's got to be better service, even if the rated speeds aren't as fast.

[thewiccaman]

Here in Derby, we must be in the full throws of traffic shaping. My speed test results just now - I'm on 10MB SACM - are actually quite good compared to some evenings recently:

https://www.cableforum.co.uk/images/local/2007/05/137.png (http://www.speedtest.net)


But I do find there are a lot of lags when loading pages particularly Google Analytics where site often hang for ages. I also experience a lot of Connecting to delays with quite common pages like Google.

[ecksmen]

Here in Derby, we must be in the full throws of traffic shaping. My speed test results just now - I'm on 10MB SACM - are actually quite good compared to some evenings recently:

https://www.cableforum.co.uk/images/local/2007/05/137.png (http://www.speedtest.net)


But I do find there are a lot of lags when loading pages particularly Google Analytics where site often hang for ages. I also experience a lot of Connecting to delays with quite common pages like Google.

You really have my sympthy when you say a 1mb on a 10mb connection is good...

[thewiccaman]

You really have my sympthy when you say a 1mb on a 10mb connection is good...

lol, yes, not bad tonight for a change! Started to get bad again in the last week.

[slowvirgin]

Which area of Doncaster are you in mate?

Unfortunately, there is nothing reassuring about virgin (note that I no longer honour them with capitals), customer support say that speed is ok and it clearly is not. They boast about highest speeds on their Website and, yes, I can get 10 Mb first thing in the morning. Otherwise my evening speeds are dreadful (except that I am retaining an ADSL line in parallel for the time being and am on a 50% discount).

I am looking to raise with OFT the question as to whether they should be allowed to maintain their cable licence in my area of Walthamstow - my opinion is that they are worse than useless and the nearest promise of anything positive is Haringey (perhaps that includes London E17, God knows!!!)- 20 Mb roll-out - no date confirmed .

:disturbd:

[gjbxxx]

in the cardiff area the same about 4 months now but they gave me 3 months half price . this is on a 10 meg connection
i would kill for 5 meg
Mon, 7 May 2007 12:26:40 UTC

1st 512K took 3859 ms = 132.7 KB/sec, approx 1093 Kbps, 1.07 Mbps
2nd 512K took 4094 ms = 125.1 KB/sec, approx 1031 Kbps, 1.01 Mbps
3rd 512K took 4625 ms = 110.7 KB/sec, approx 912 Kbps, 0.89 Mbps
4th 512K took 4953 ms = 103.4 KB/sec, approx 852 Kbps, 0.83 Mbps

Overall Average Speed = approx 972 Kbps, 0.95 Mbps

i don`t if it`s going to end but if not i`ll have to leave vm

I've had similar probs for months on a 4MB link getting <150kB. I've been told that the Cardiff UBR1 (Cable5/1 upstream) interfaces are 85% utilized and need either upgrading or a new node installed.
Everyone who gets bad speeds should ring in EVERY day and complain so it benefits VM to spend the money and upgrade the network. Consumer pressure is the only way.
I cannot imagine how they think they are going to deliver 20MB when they cannot deliver 4MB. In fact I believe they know they cant but are going to sign people up for it anyway to prevent them going to BT or Sky. They assume (correctly) that people will just moan and groan but not switch in the hope of "jam tomorrow"

[Druchii]

Thu, 10 May 2007 17:08:31 UTC

1st 512K took 14781 ms = 34.6 KB/sec, approx 285 Kbps, 0.28 Mbps
2nd 512K took 15016 ms = 34.1 KB/sec, approx 281 Kbps, 0.27 Mbps
3rd 512K took 10593 ms = 48.3 KB/sec, approx 398 Kbps, 0.39 Mbps
4th 512K took 10422 ms = 49.1 KB/sec, approx 405 Kbps, 0.4 Mbps

Overall Average Speed = approx 342 Kbps, 0.34 Mbps


Just got off the phone to Technical Support, while on the phone i was getting my full 10Mb/s, now i'm off it i'm getting this? wtf...

[Safeman]

its crap man am on 10mb and getting 100kb/s not even reaching 150kb/s doing me head in now the slow speeds crap one day then its fine next day its been fine for years but last few weeks been bad man