ldavey
24-04-2007, 19:41
Hi, i have had Broadband with NTL for about a year now... installation went as planned and smoothly. I live with my dad so we were already an existing customer and i convinced my dad into going with NTL phone with free TV ( on my account).
Anyway, we gave Virgin 2 dates as requested on the online order... within 2 days we recieved our digibox for the TV as self install, i set that up (with alot of hassle from NTL on the phone trying to get them to activiate it - another story)... anyway, same day while we was out the virgin engineer turns up, un-announced without an appointment and leaves a card in the door saying phone him, so we do three times without an answer, we leaves a message with him each time but he does not get back to us ... well anyway i thought he will come back on the day we actually organised with them which i booked off work specially (and lost money) but he did not phone or turn up ....
I tried phoning him again but no answer, i phones customer service but they were useless and just kept on saying you will have to rebook, redirecting our call to more people that did not help us rebook an appointment just saying you will need to rebook! - i says to them "whats the point in booking dates with virgin media anyway ? when they plainly ignore the dates i said i will be in, and instead arrive uninvited when im not home, costing me money in calls and days off on the days they were meant to be coming!"
Anyway i was also considering upgrading to the 3 for 30 package, it says on the site XL tv but when i select im already a customer then try to upgrade my services it says in the listing its only L tv .. is this XL special treatment for new customers only ? but selecting new customer does say its XL, are existing customer not equal in virgins eyes ? or is it an website error ?
Sorry for long nagging post, but i am getting depressed about this nothing but hassle... i do like branson and the virgin brand but this is ridiculous,he has alot of work to do! :(
Help anyone .. please.. as i think virgin will start charging me for a phoneline i don't even have...
Anyway, we gave Virgin 2 dates as requested on the online order... within 2 days we recieved our digibox for the TV as self install, i set that up (with alot of hassle from NTL on the phone trying to get them to activiate it - another story)... anyway, same day while we was out the virgin engineer turns up, un-announced without an appointment and leaves a card in the door saying phone him, so we do three times without an answer, we leaves a message with him each time but he does not get back to us ... well anyway i thought he will come back on the day we actually organised with them which i booked off work specially (and lost money) but he did not phone or turn up ....
I tried phoning him again but no answer, i phones customer service but they were useless and just kept on saying you will have to rebook, redirecting our call to more people that did not help us rebook an appointment just saying you will need to rebook! - i says to them "whats the point in booking dates with virgin media anyway ? when they plainly ignore the dates i said i will be in, and instead arrive uninvited when im not home, costing me money in calls and days off on the days they were meant to be coming!"
Anyway i was also considering upgrading to the 3 for 30 package, it says on the site XL tv but when i select im already a customer then try to upgrade my services it says in the listing its only L tv .. is this XL special treatment for new customers only ? but selecting new customer does say its XL, are existing customer not equal in virgins eyes ? or is it an website error ?
Sorry for long nagging post, but i am getting depressed about this nothing but hassle... i do like branson and the virgin brand but this is ridiculous,he has alot of work to do! :(
Help anyone .. please.. as i think virgin will start charging me for a phoneline i don't even have...